To be taken aback by this request in Asda

[Anon133]

Hi everyone.

I’ve just come back from doing the weekly food shop at Asda and have been a bit taken aback by an incident.

Whilst scanning my packet of cereal bars with the Scan and Go handsets, a colleague doing some online told me that she needed them for her online order and I would have to give them back to her. I admit to being a bit taken aback by this request and told her ‘no,’ and speaking to the colleague in a short tone.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

YABU - I should’ve given them over.
YANBU - I was first to them and therefore should’ve kept them in my shop.

On a side note, does anyone else get fed up with the amount of online shoppers at busy times in the supermarket? There was at least 15 trolleys going round today whilst it was busy with regular customers, and not the first time.

@SheFliesLikeABirdInTheSky

No it doesn't mean calling someone a liar or exaggerating. It means it's peaked and is now declining.

https://dictionary.cambridge.org/dictionary/english/jump-the-shark

https://www.urbandictionary.com/define.php?term=jump-the-shark

https://en.wikipedia.org/wiki/Jumping_the_shark

I understand it to mean what @SheFliesLikeABirdInTheSky describes. Most other sources and articles I can see refers to it that way as well.

The Wikipedia article and urban dictionary you linked agrees with Sheflies

No way!
I'd have told her to get lost as well.

And I was shopping in store today and an online picker was taking ages and in the way of what I wanted. So annoying.

Yabu! They belong to ASDA not you until you have paid for them! They are not obliged to sell them to you! Sorry bit you are the CF of this piece!

.

First come, first served. As a customer, you wouldn't ask another customer to give you the last pack of cereal bars if they were putting them into their trolley.

Don't feel bad about that, FFS! 😂

Did I read the post? Yes. Did you?

I explained this further back in the thread, but we start frozen and ambient crates at midnight. The sheer volume of orders means we're still picking the last routes after the shop has opened. We can't start any earlier for chilled, fruit, veg and bread as we rely on the overnight deliveries to replenish the shelves, so we can then pick. These usually come in at 3/4am. We do as much as we can before the shop opens but it takes the time it takes to get through all the orders, pick correctly at the pick rate we're meant to achieve and have the orders ready promptly for the drivers.

The 'warehouse' doesn't exist for our shop.

I used to be an online shopper for Sainsburys. We would start at 4am and finish at 8am sometimes 9am.

In busy periods it wasn’t unheard of 2am starts or even midnight starts. The shop didnt open till 7.30 so we had plenty of time to shop alone.

We had a target of 165 iph and that’s pretty easy to get when the shop is closed.

If a customer is reaching for a product, that’s it you go and find a sub

If you get under that for the week, you do get reprimanded. I miss it though. Would put my headphones in, put what music I wanted on and just shop.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

No don’t feel guilty. It’s not your fault or your problem if someone has missed out on their cereal bars. It’s Asda’s fault.

This.

I now feel a bit guilty as that probably means someone at home, who may not be able to come into the shop has missed out.

The online shopper doesn’t know that they missed out by a few seconds. For all they know, their order was picked before the person who stocks that aisle started work

Why on earth would you feel bad that someone else didn’t get their cereal bars, it’s not bloody insulin! That’s the risk you take with online shopping.

Bollocks to that. The online shopper would get a substitute for the same price. So, if they found more expensive cereal bars as a substitute, the online shopper would not be out of pocket, but if you had given them back and found a more expensive substitute, you would have been out of pocket.

Are you on glue?

I shop for deliver so rarely in the shop and so I have never seen the people who pick online orders.

As someone who does online shopping, you should of course get the item. You picked it up first so it’s yours! The online can get a substitute which might actually be more expensive so might be why the picker wasn’t happy. That’s not your issue though.

You have reminded me to go out my order in for this week to secure my slot!

You did the right thing 🙂 anyone else a tad interested in what cereal bar it was? 😂

You were first so the VR shopper as such was behind you and when u shop online u do expect some items can't be added. The cereal bars don't seen to be a top priority item like painkillers and they will have a substitute so nah don't feel bad. X

I agree - I found this post really confusing and at first assumed that the OP is employed by Asda and was shopping there outside their own working hours. Regardless of what Asda calls their employees, they are not our colleagues! Any more than IKEA staff are our "coworkers"!

I wonder if some of these are for click and collect rather than online delivery. Out sainsburys doesn’t have the facility for click and collect and I’ve noticed when I’ve done a delivery it’s come from a different store. I’ve never seen these pickers in my local store. I usually shop after dropping kids at school o my day off (Friday) and it’s really quiet.

One of the reasons I love Ocado, but sadly can't afford them anymore. 😭

They also rarely have substitutions, and when they do it's something sensible!

People do their shopping online for many reasons, not just ‘laziness’

I probably would’ve given her them … but then I’m a bit of a push over!