I'd love to hear thoughts from others on this. I recently moved into an alternative NHS department to increase my skill set. For context, on the job description for my own job and this department also, 'the ability to cope with an often hostile and challenging workplace' is listed on the job description.
There is a lot of sickness in the department which, on the face of it, looks like it results from mental health issues. Perhaps these particular employees aren't able to cope ALL the time with the 'hostile' environment, but manage to the majority of the time.
The person in charge raises their voices and 'dresses down' employees who make mistakes in front of a room full of staff (minimum 6+ at any one time). Often these seem to be fairly minor mistakes, and to be honest to be expected since we are all human and some staff have minimal experience and are on the lower pay bands.
Some people seem to be targeted over every mistake. Others who are really experienced and so obviously don't make many mistakes, can make a really significant whopper but aren't pulled up on it by said manager. Also, the really experienced person who made significant whopper is the first to shout at others (who are human, inexperienced and lack training) even though they have shown themselves that they aren't perfect either.
AIBU to think that when providing feedback and pulling people up on errors it can still be done in a respectful, polite way? Is it ok to speak as loudly as you can so that everyone within 20 feet can hear? Is it ok to shout at people at work, instead of conveying the same information at a regular volume? Are they just doing it so that others don't make the same errors? It feels really humiliating and shameful for the person on the receiving end.
Genuinely just trying to get my head round the department I'm in.