Why do M&S do this?!

[AsACloud]

Granted other stores probably do same but this is about M&S as that’s where I bought the jumper from.
I took the size sticker off the jumper and it’s left an imprint. Left the jumper for a while thinking it might ‘bounce back’ and it didn’t so I washed it, thinking the fibres might fluff out and still no luck. So there’s still a mark and an imprint…right at the front, under the neck too so in a really obvious place.
Any bright ideas to fix? Can’t return the jumper.

You can return the jumper, for being faulty, unless it’s inconvenient for you.

Why can't you return it?
It looks like a fault to me

Take it back.

Of course you can return it.

Return it!

Sorry, I should have been clear. I bought it in the spring and then didn’t use it as weather warmer so kept it for the winter. I cut the tags off and took the sticker off at the time and didn’t notice the imprint until I went to wear it this week.

Return it.

Did you buy online as there will
be a record of purchase there? You can still return with proof of purchase if faulty.

I work for M&S and I’m actually responsible for those stickers . Basically, we have to use one adhesive which needs to stick to all types of fibres. Unfortunately, it adheres to some types of fabric more than others. Take it back to M&S and get a replacement or a refund.

They should give you a credit note if they have no stock to replace it.

No, I bought it in store and not even in the country where I live so couldn’t return it where I live (£ v €)

Ah I see, well thanks for explanation. However I bought it in the UK and live in Ireland so don’t have receipt or anything as binned it when I packed it to come home. Thank you though.

I’d be looking at ways to remove adhesive to see if that helped, I’ve used sticky stuff remover on walls, which might destroy the fabric, but could be worth a try if you can’t wear it or return it?

Did you pay for it by card? You should have a record of the transaction as proof of purchase.

Try putting the mark between 2 bits of baking paper then ironing.

soak it
or leave an
ice cube on it

May be worth an email explaining it to customer services, they might have a suggestion or even a credit note for the value that you could use online?

I was in M&S once and the old guy in front of me was returning a shirt he had bought SEVENTEEN years ago (I know because assistant looked up code). They accepted the return and gave him his money back (about a fiver, I think!). So - def return it.

You seem to be looking for reasons not to try and return it. Unless you have to travel for miles is t it worth at least asking?

Agree ice cube, like you would on a carpet.

Mumsnet is amazing, ask a niche question and along comes the exact person to answer it 😁i bet you read this and thought, me,me,me, I know the answer!

Bingo! Worked perfectly. Thanks so much. I knew one of you clever lot would suggest a crafty solution 😁
its not a different jumper by the way…it’s just getting dark so looks a different colour in the light!

This is brilliant 😂
I suppose M&S always were always legendary for their return policies!

thats the thing with the stickers etc, when it marks the items its difficult to come off.

Oh a happy ending! 😁