Why do M&S do this?!

Cheeesus · 14/10/2023 16:45

You can return the jumper, for being faulty, unless it’s inconvenient for you.

dementedpixie · 14/10/2023 16:45

Why can't you return it?
It looks like a fault to me

Tempnamechng · 14/10/2023 16:46

Take it back.

Trampley · 14/10/2023 16:47

Of course you can return it.

Blueberrycreampie · 14/10/2023 16:48

Return it!

Original poster

AsACloud · 14/10/2023 16:48

Sorry, I should have been clear. I bought it in the spring and then didn’t use it as weather warmer so kept it for the winter. I cut the tags off and took the sticker off at the time and didn’t notice the imprint until I went to wear it this week.

OP posts:

octodrive · 14/10/2023 16:48

AsACloud · 14/10/2023 16:48

Sorry, I should have been clear. I bought it in the spring and then didn’t use it as weather warmer so kept it for the winter. I cut the tags off and took the sticker off at the time and didn’t notice the imprint until I went to wear it this week.

Return it.

LittleMrsPretty · 14/10/2023 16:49

Did you buy online as there will
be a record of purchase there? You can still return with proof of purchase if faulty.

Hadjab · 14/10/2023 16:52

AsACloud · 14/10/2023 16:44

Granted other stores probably do same but this is about M&S as that’s where I bought the jumper from.
I took the size sticker off the jumper and it’s left an imprint. Left the jumper for a while thinking it might ‘bounce back’ and it didn’t so I washed it, thinking the fibres might fluff out and still no luck. So there’s still a mark and an imprint…right at the front, under the neck too so in a really obvious place.
Any bright ideas to fix? Can’t return the jumper.

I work for M&S and I’m actually responsible for those stickers . Basically, we have to use one adhesive which needs to stick to all types of fibres. Unfortunately, it adheres to some types of fabric more than others. Take it back to M&S and get a replacement or a refund.

Hadjab · 14/10/2023 16:52

octodrive · 14/10/2023 16:48

Return it.

Show quote history

They should give you a credit note if they have no stock to replace it.

Original poster

AsACloud · 14/10/2023 16:52

No, I bought it in store and not even in the country where I live so couldn’t return it where I live (£ v €)

OP posts:

Original poster

AsACloud · 14/10/2023 16:55

Hadjab · 14/10/2023 16:52

I work for M&S and I’m actually responsible for those stickers . Basically, we have to use one adhesive which needs to stick to all types of fibres. Unfortunately, it adheres to some types of fabric more than others. Take it back to M&S and get a replacement or a refund.

Show quote history

Ah I see, well thanks for explanation. However I bought it in the UK and live in Ireland so don’t have receipt or anything as binned it when I packed it to come home. Thank you though.

OP posts:

Vetiver · 14/10/2023 17:04

I’d be looking at ways to remove adhesive to see if that helped, I’ve used sticky stuff remover on walls, which might destroy the fabric, but could be worth a try if you can’t wear it or return it?

Treesinmygarden · 14/10/2023 17:19

Did you pay for it by card? You should have a record of the transaction as proof of purchase.

Ohdearwhatnow4 · 14/10/2023 17:19

Try putting the mark between 2 bits of baking paper then ironing.

MyCircumference · 14/10/2023 17:23

soak it
or leave an
ice cube on it

TheWeeDonkeyFella · 14/10/2023 17:25

May be worth an email explaining it to customer services, they might have a suggestion or even a credit note for the value that you could use online?

tellittothemoon · 14/10/2023 17:27

I was in M&S once and the old guy in front of me was returning a shirt he had bought SEVENTEEN years ago (I know because assistant looked up code). They accepted the return and gave him his money back (about a fiver, I think!). So - def return it.

VisionsOfSplendour · 14/10/2023 17:32

You seem to be looking for reasons not to try and return it. Unless you have to travel for miles is t it worth at least asking?

EwwSprouts · 14/10/2023 17:33

Agree ice cube, like you would on a carpet.

VisionsOfSplendour · 14/10/2023 17:34

Hadjab · 14/10/2023 16:52

I work for M&S and I’m actually responsible for those stickers . Basically, we have to use one adhesive which needs to stick to all types of fibres. Unfortunately, it adheres to some types of fabric more than others. Take it back to M&S and get a replacement or a refund.

Show quote history

Mumsnet is amazing, ask a niche question and along comes the exact person to answer it 😁i bet you read this and thought, me,me,me, I know the answer!

Original poster

AsACloud · 14/10/2023 17:34

Ohdearwhatnow4 · 14/10/2023 17:19

Try putting the mark between 2 bits of baking paper then ironing.

Bingo! Worked perfectly. Thanks so much. I knew one of you clever lot would suggest a crafty solution 😁
its not a different jumper by the way…it’s just getting dark so looks a different colour in the light!

OP posts:

Original poster

AsACloud · 14/10/2023 17:35

tellittothemoon · 14/10/2023 17:27

I was in M&S once and the old guy in front of me was returning a shirt he had bought SEVENTEEN years ago (I know because assistant looked up code). They accepted the return and gave him his money back (about a fiver, I think!). So - def return it.

This is brilliant 😂
I suppose M&S always were always legendary for their return policies!

OP posts:

Dedsec2023 · 14/10/2023 17:35

thats the thing with the stickers etc, when it marks the items its difficult to come off.

BringMeTea · 14/10/2023 17:37

Oh a happy ending! 😁