Mistake by Tesco - do I tell them

[Kedece2410]

So the other day Tesco notified me the van with my order had broken down & my order would probably need rescheduled

2 hours later - it arrived. Replacement driver, very apologetic. All good.

Next morning I receive an email telling me due to an unexpected error my order has been cancelled & they're very sorry & have issued a refund

Today, the full amount has been refunded - £120

My sister is horrified I'm not phoning them to let them know. Everyone else says I'd be mad to

Thoughts??

YABU - Course you should let them know
YANBU - The profits Tesco make, they can afford £120

I would do whatever is the least hassle and admin time for you. I certainly wouldn't be spending half an hour navigating a robot calling system and then being on hold waiting to talk to a human.

It's your conscience, no one else can tell you what to do. I find it depressing how many dishonest people there are though.

I would tell them because my self concept is more important to me than £120 and to me its the right thing to do.

I certainly wouldn't tell them. I would have strategically failed to spot the email.
They make their £££££ by bullying farmers into supplying produce too cheaply, manipulating customers into junk-eating their way towards the national diabetes epidemic and flogging planet-killing fast fashion. Get your own back a microscopic bit when you get the chance.

I'd say nothing. The universe obviously has plans for you, to spend that extra money elsewhere.

Wow, the morals of some people on this thread. No wonder this country is the shit show it's turned into when people don't know basic right from wrong.

I had an unexpected refund from Amazon for a product I had ordered and received. After reading this thread I decided I'd be honest and tell them (£8, not a huge amount!). They didn't understand at first, but after I explained a few times they thanked me for my honesty. I thought they were going to say not to worry about it but they told me that they will reverse the transaction so the money will be taken back in 5-7 days. How disappointing 😁

Wow I wish this would happen to me 🤣 best I got was a box of 10 under counter strip lights from Amazon I didn’t order and as I didn’t order them I was told to keep them!

If it was one or two small items amongst your shopping that weren't yours, then I'd say keep them because that's probably what Tesco would say too. But a whole week's shop? No, you need to tell them what happened. You need to be honest with them.

Small independent store, yeah absolutely return it.

Major supermarket that profited £2.49bn this year and hike their prices up so they can keep making these kind of profits despite the cost of living crisis...keep your hard earned money!

I had a very nice bottle of champagne in my order the other week …. lovely surprise!

Slightly shocked that so many would keep the money.

Chances are if OP emails or tweets (takes 2 minutes of her time) they will do nothing anyway, but she then retains the moral high ground.

But if we are invoking the universe, it's far more likely that in at some point in the future when OP is down to her last few pounds, she will be accidently double charged and it will take 2 weeks to get the money back.

If she expects to get the money back at all, on the basis that apparently if it's "their" mistake you shouldn't expect to.

Tesco may be a big company but all these little overpayments do add up to higher prices for everyone.

You probably should when you come being that full of it only to be wrong.

Robbing bustards? Should they give you everything for free?

Typo

I'd feel too guilty, so would at least have to try and phone or email them.

I'm depressed to see how many people are advocating for the dishonest position here.

Op, Why would you want to keep money which is not yours?

Dame Shirley Porter. Enough said.

'So many dishonest people on here' 🙄 Oh please.. OP I definitely wouldn't say anything, just keep it and don't say anything. A huge company like tesco won't notice 120 and unless they made the same error with lots of people, they won't chase it.

What’s sadder is that 1/3 of the respondents are virtue signallers.

Virtue signalling is a much bigger curse on society than someone not wanting to waste time on a call to a call centre trying to donate money to Tescos.

Let them contact you OP to correct their own mistake.

And no it isn’t ‘technically theft’ 😂😂. If Tesco contacted the police they would be told that it was a civil matter.

These threads always seem to go the same way - a roughly even split between those who feel that large retailers are bandits who deserve a lttle loss here and there when they make mistake in the customer's favour, and those who respect the moral absolute of not taking what isn't yours. It always feels like there isn't really any meeting place between these two camps.

I think the cost of living crisis may have kicked most people's morals to the curb. And quite rightly.

I’m sure they can swallow it with the amount of profit they’re making at the moment. When Tesco start worrying about integrity so will I.

Send them a message on the app or twitter, and then leave it to them to sort it out. No need to chase it but I think you should let them know once.