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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think not putting kitchen photos on selling particulars would put viewers off?

346 replies

Blankspacehere · 13/05/2023 11:26

Unfortunately, I'm not willing to put photos of my kitchen online.

But we're looking to move house, so just pondering through the process.

I'm concerned that not putting the kitchen photos in the particulars may put off buyers.

It's a nice house, couple of estate agents have viewed abd said that it should sell quickly as it's a desirable type and location.

Would I be reducing potential buyers?

Yabu - yes of course you will be limiting your audience.

Yabu - people will come based on the photos of rest of house and the written blurb on the kitchen.

OP posts:
Blankspacehere · 13/05/2023 21:49

@JenWillsiam I've no idea what makes you think that. They were in my house approx 4 hours. Left 80% of the units boxed up when the fitters saw how wrong the units were to the spec.

They never came back.

OP posts:
JenWillsiam · 14/05/2023 08:06

Blankspacehere · 13/05/2023 18:08

Wouldn't sell to you, mate.

The problem is that people have a budget. I would assume complete lack of pictures of a kitchen would mean that kitchen needed a complete overhaul so would discount it completely. So you can be rude all you want it’s the reality.

Justontherightsideofnormal · 14/05/2023 17:53

@Blankspacehere wouldn't put me off, in fact with a description of the kitchen it would make me want to view it even more, hope your sale goes smoothly :)

Ireallycantthinkofagoodone · 14/05/2023 18:11

@Dustyourselfoff

Everest (the very well known double glazing company) did exactly that in, I think, June of 2020. They immediately reappeared as ‘Everest 2020’, abandoning all their liabilities to previous customers. I received a phone call from ‘Everest’ some time later, offering quotes for further work. I strung the salesman along for a while, before asking him to repeat what company he represented. He stumbled a bit, and I interjected with my queries…….Everest? Everest 2020? Everest 2022? And then I informed him that I would never use a company that conned customers in that way.

saffy2 · 14/05/2023 18:38

Dustyourselfoff · 13/05/2023 14:45

We tried to start the court process but they "changed ownership" but carried on trading almost as before but still wouldn't take our phone calls etc.

This wouldn’t be possible as still liable. Otherwise every cowboy in the land would do this.

Did you actually get legal advice OP?

I mean this literally does happen continually everywhere. This is exactly how cowboys work! There is a company near me that does loft conversions that have done this multiple times, going into liquidation and starting up again under a very slightly different name, such as adding inc, or and co or adding a different word in. They have done it at least 5 times in the last 10 years and they are currently ‘not
trading’ so I suspect are doing it again now, I looked as we are getting a loft conversion and I was looking for their website out
of
intwrest as to how they keep getting work when this is very common knowledge.
but this is exactly how cowboy companies work.

pineapplecrushed · 14/05/2023 18:38

I skip over those ads without kitchen pics. It's what people want to see - can they function day to day in it?

Mummyoflittledragon · 14/05/2023 18:40

The watermarking is an ace ice. I’m thinking they can’t take the pics of your kitchen and use it. The current company didn’t supply it let alone fit it. Surely that would be beyond stupid and quasi accepting liability.

Sage71 · 14/05/2023 19:01

We are house hunting at the moment and for me the kitchen is heart of the home so no pictures and I would be suspicious straight away. I would probably not bother viewing. Even if the kitchen is not what I would choose I am looking to see if a. I can move in and it is usable and b. There is potential in time to do what I want to.

Mandyjack · 14/05/2023 19:18

Blankspacehere · 13/05/2023 14:29

Really not emotionally attached to the kitchen though it has caused severe emotional strain.

Fuckit.

We paid a lot of money for a kitchen in Spring 2018.

Delivered December 2018 and it was 60% incorrect - kitchen company errors, Almost all admitted in first email on our alerting email.

They then went incommmunicado after that point.

We were without a kitchen (bar sink) for 36 months.

We tried to start the court process but they "changed ownership" but carried on trading almost as before but still wouldn't take our phone calls etc.

It cost us £12,000 to get the kitchen finished.

This cost we paid to the company was around £32,000.

We are left with a kitchen that everyone thinks is incredible but has left a bitter taste in our mouths abd a hole in our wallets.

The company use photos of previous customers as marketing in their website and social media.

I am unwilling to put photos of my kitchen online as I do not want them to have the opportunity to snatch photos and benefit in one tiny way from them.

It nearly broke us as a couple, I ended up At the GP bring prescribed anti-depressants.

There you go MN.

Outting and emotional.

The company who installed your kitchen would be entitled to use photos they took of it.
I doubt they would be scouring Rightmove to find kitchens they've installed so tbh I don't get why you are so against it.
If the kitchen is that nice it will be a big selling point and likely to encourage people to book a viewing.
If you're selling I think you need to stop thinking of it as your kitchen /house and get over the trauma of what happened.

Mandyjack · 14/05/2023 19:21

Blankspacehere · 13/05/2023 14:49

The watermark idea is absolutely wonderful thank you all so much.

The kitchen is a beauty and the 2 EAs both said that it would be what sold the property.

It was just 3 years living with a 40 year old oven on a tressle table in a dining room (including through lockdown) with a family of 6 was very very hard mentally to deal with. So I feel such animosity to the company I'm incapable of thinking rationally of the situation.

And yes, I think That Man keeps tabs on the customers he shafted.

Above was a very brief precis of all that went on.

But to give an example, a group of customers with ongoing similar experiences joined together in a private Facebook group to share experiences. He got one of the director's daughters to infiltrate the group, posing as another shafted customer to see what Intel she could glean.

They immediately blocked anyone in social media who said anything negative, even just asking to be contacted.

Trust pilot reviews were more telling but after the "change of ownership and minor name change" they were able to take down reviews as it didn't relate to the new company.

So yes, I wouldn't put it past the new company (new directors have links with old ones).

Dying to know who the company are? Are they a well known one or an independent local one?
How did they even know the Facebook group existed?

Mandyjack · 14/05/2023 19:23

Dustyourselfoff · 13/05/2023 14:53

Added to which… you can’t just change companies on a whim.

debts and liability follow you

you think they went through the rigmarole of shutting down their business and starting a new one… to get out of providing you with your kitchen?

Lots of companies go into administration then set a new one up with a slightly different name. Happens a lot with double glazers. It happened with a window company we used.

Ellyess · 14/05/2023 20:07

I have moved so often. I would automatically discount a house with no kitchen photos. It would not get past first hurdle.

WigsNGowns · 14/05/2023 20:22

The company who installed your kitchen would be entitled to use photos they took of it.

@Mandyjack Not necessarily. It's true that if they took the photographs that they would own the copyright in them.

However, subject to the terms of your contract and what you agreed, you could object to use on a public website on the basis of invasion of privacy as it is your private home.

I'm not saying anyone would necessarily just that it is possible just as it is to include in any contractual agreement and express term refusing use of images on a website for any contractual services -whether that is installing a kitchen, doing the garden or cleaning.

I've seen lots of cleaners doing this on facebook - photographing private homes before and after - and every time I see that I wonder whether the owners have any idea that their messy bedroom is being used to advertise a service.

AndIKnewYouMeantIt · 14/05/2023 20:28

Mandyjack · 14/05/2023 19:23

Lots of companies go into administration then set a new one up with a slightly different name. Happens a lot with double glazers. It happened with a window company we used.

Company I worked for did it twice in 3 years. Meant they could shed staff without paying redundancy, write off debts to the suppliers and then transfer the rest of us across.

PyongyangKipperbang · 14/05/2023 22:44

This was in hospitality but same thing...... company called in administrator's and closed units. No liability for redundancy pay, rent arrears etc. Re started 48 hours later with millions in "new investment " and slightly different name. Redundancy was paid by the insolvency service (out of everyone's NI contributions).

They did this three times in 4 years. Guess who didn't lose their fancy cars and big houses.....

I was leading the group of hundreds to take them down but we were told that while it was morally wrong it was all still legal.

So yes, they can do this.

GodSaveTheClean · 14/05/2023 23:04

Don’t give the company any more control over you.

You will lose out on potential buyers and possibly affect the amount you can sell for if you don’t market such a strong selling point.

You are being a bit precious about it!

Gothambutnotahamster · 14/05/2023 23:07

What an absolute nightmare Op - hope
You get the house sold and the kitchen makes you a fortune.

Alinino124 · 15/05/2023 01:50

Same here

VerbenaGirl · 15/05/2023 08:43

It will be a bit of a red flag for anyone viewing the particulars. If any rooms are missing - particularly one as important as the kitchen - you immediately think that the seller has something to hide, something that would put you off viewing if you did see a photograph of it. Is there any way of working with the estate agent to get at least a bit of a picture that you are happy to share - i.e. one particular angle that at least shows part of the room?

NotMeNoNo · 15/05/2023 09:04

Agree, the final revenge (and hopefully a bit of compensation) would be to get your money back in the best possible sale price.

clarehhh · 15/05/2023 09:20

Assuming you actually don’t want to sell the house , very odd and would ring alarm bells .

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