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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think not putting kitchen photos on selling particulars would put viewers off?

346 replies

Blankspacehere · 13/05/2023 11:26

Unfortunately, I'm not willing to put photos of my kitchen online.

But we're looking to move house, so just pondering through the process.

I'm concerned that not putting the kitchen photos in the particulars may put off buyers.

It's a nice house, couple of estate agents have viewed abd said that it should sell quickly as it's a desirable type and location.

Would I be reducing potential buyers?

Yabu - yes of course you will be limiting your audience.

Yabu - people will come based on the photos of rest of house and the written blurb on the kitchen.

OP posts:
Dustyourselfoff · 13/05/2023 14:53

Added to which… you can’t just change companies on a whim.

debts and liability follow you

you think they went through the rigmarole of shutting down their business and starting a new one… to get out of providing you with your kitchen?

Ariela · 13/05/2023 14:55

Could you do a picture aimed more at the view from the kitchen, a view of the worktop/paint finish/handles/floor such as in these examples, and make sure there is a separate layout plan of the kitchen on the floorplan, such that the viewer can see the location of hob/sink./fridge/pantry etc?

To think not putting kitchen photos on selling particulars would put viewers off?
To think not putting kitchen photos on selling particulars would put viewers off?
To think not putting kitchen photos on selling particulars would put viewers off?
To think not putting kitchen photos on selling particulars would put viewers off?
wherethecityis · 13/05/2023 14:56

Blankspacehere · 13/05/2023 14:29

Really not emotionally attached to the kitchen though it has caused severe emotional strain.

Fuckit.

We paid a lot of money for a kitchen in Spring 2018.

Delivered December 2018 and it was 60% incorrect - kitchen company errors, Almost all admitted in first email on our alerting email.

They then went incommmunicado after that point.

We were without a kitchen (bar sink) for 36 months.

We tried to start the court process but they "changed ownership" but carried on trading almost as before but still wouldn't take our phone calls etc.

It cost us £12,000 to get the kitchen finished.

This cost we paid to the company was around £32,000.

We are left with a kitchen that everyone thinks is incredible but has left a bitter taste in our mouths abd a hole in our wallets.

The company use photos of previous customers as marketing in their website and social media.

I am unwilling to put photos of my kitchen online as I do not want them to have the opportunity to snatch photos and benefit in one tiny way from them.

It nearly broke us as a couple, I ended up At the GP bring prescribed anti-depressants.

There you go MN.

Outting and emotional.

That sounds stressful.
But could you maybe ask the estate agents to plaster a watermark across them all, so the pictures could never be used by the kitchen company?
Or make the photos so bad in quality that you can tell the kitchen is lovely, but they wouldn’t be good to use as publicity? Then people would just think “lovely kitchen but what terrible pictures”.

conxray · 13/05/2023 14:57

That is an awful situation OP.
But I think you really aren't going to help yourself if you don't put pictures of kitchen on. I wouldn't view a house if there were no pictures of the kitchen because I would assume it was a wreck and would need redoing, which is not something I am interested in.
Talk to the estate agent about having a water mark put on so that the pictures cannot be stolen by the company

Blankspacehere · 13/05/2023 14:59

Dustyourselfoff · 13/05/2023 14:53

Added to which… you can’t just change companies on a whim.

debts and liability follow you

you think they went through the rigmarole of shutting down their business and starting a new one… to get out of providing you with your kitchen?

Company went into liquidation.

There was nothing we could do.

The new company uses all the old company's social media posts.

The website is practically the same.

The new MD has links to the old MD.

Believe me we did what we could, we're not naive- we didn't just shrug our shoulders, sat with a unfitted kitchen for three years, nearly got divorced, and threw away £12,000 extra.

OP posts:
nocoolnamesleft · 13/05/2023 15:01

If you don't include kitchen photos, then it will probably mean these cowboys have cost you even more money. Don't let them do that to you. Sell your house for what it's worth.

curcurbita · 13/05/2023 15:01

If the kitchen is a real selling point you really should try and put photos on, or people will just skip over and assume it's a wreck. Watermarks is a good way. Some agents also do video tours or 3d model things which would allow people to see the kitchen too.

2chocolateoranges · 13/05/2023 15:01

I personally wouldn’t view a house that didn’t have a floor plan or photos of each room.

id say the kitchen and bathroom are major rooms, I’d want to know that I wasn’t having to spend thousands on replacing them.

Blankspacehere · 13/05/2023 15:03

nocoolnamesleft · 13/05/2023 15:01

If you don't include kitchen photos, then it will probably mean these cowboys have cost you even more money. Don't let them do that to you. Sell your house for what it's worth.

That's a really good point, thank you.

I'm to let that kitchen add value to my house, maybe even some way to mitigating the loss incurred.

OP posts:
Dustyourselfoff · 13/05/2023 15:04

Blankspacehere · 13/05/2023 14:59

Company went into liquidation.

There was nothing we could do.

The new company uses all the old company's social media posts.

The website is practically the same.

The new MD has links to the old MD.

Believe me we did what we could, we're not naive- we didn't just shrug our shoulders, sat with a unfitted kitchen for three years, nearly got divorced, and threw away £12,000 extra.

how soon after you received delivery did they go in to administration?

were you contacted to be advised you were on the list of creditors?

YarnySocksKnitter · 13/05/2023 15:06

Definitely don't let those cowboys ruin the promoting of your property!

Dustyourselfoff · 13/05/2023 15:06

I can’t believe you haven’t reported them to HMRC. The rules and hoops to be followed following a business going in to liquidation is very substantial and all you have described we new company is very clear an evasion of liabilities

skyeisthelimit · 13/05/2023 15:06

I would honestly think that you were hiding a bad kitchen if you didn't have photos of it. I understand your feelings, but agree with PP that you need to reframe it now as adding value to your property.

Get the photos watermarked or taken from odd angles as suggested above.

For those saying that the debt goes with the company, it doesn't. If they are a Limited Company they can go into liquidation owing people, and start up again the next day as a new company and not owe anybody, it happens all the time and this is how they get away with ripping people off.

Blondeshavemorefun · 13/05/2023 15:08

Watermark them

Or crisscross the way school photos do when they show you

If you really don't feel you can then make sure blurb says kitchen is outstanding and house worth a view just for this

Def include a floor plan /how kitchen is so people can look at it

Why are you selling ? Is it as you can't bare to be in the house /kitchen of grief

Or another good reason

And surely no company can change names /but use previous posts and pics and email /sites for new company under diff name

Username84 · 13/05/2023 15:14

Watermark the hell out of the photos but use them to get more money when selling. Then report all the social media posts as stolen from another company that is now liquidated.

FirstnameSuesecondnamePerb · 13/05/2023 15:17

Well I suppose the question is, do you need photos at all? If the house is desirable and you have a decent estate agent, no doubt they could invite viewings with minimal details.

Winterisalmostover · 13/05/2023 15:18

I'm sure if you don't do photos showing all the kitchen then they won't be any use to the company that shafted you. Just a couple of shots of part of it will give a taster to would be buyers. So, the worktops, not showing the cupboards and maybe one of the cupboards. Perhaps a photo of the sink or hob.

PegasusReturns · 13/05/2023 15:28

That sounds awful OP - sorry you went through that.

The biggest risk with not showing the kitchen online is vendors assuming you’re a bit odd and therefore will be difficult to deal with during the sale, when obviously you have a very valid reason for not wanting to make pictures available.

Watermark the photos, post them online - you could even make the kitchen photo a bit dark or fuzzy if you wanted. If the rest of the house is presented well online one “off” photo won’t be to problematic

BenCoopersSupportWren · 13/05/2023 15:29

Lamelie · 13/05/2023 11:35

It’s hard to get a mortgage without a kitchen. Why don’t you want pictures of your kitchen?

What's this? Is this a recent thing? I've bought a house without a kitchen previously and had no problems getting a mortgage at all.

ScottBakula · 13/05/2023 15:44

Bathroomlove · 13/05/2023 12:09

Have you got the outline of body, from a murder investigation, on the floor?

Nah , it's the sex swing @Blankspacehere doesn't want people to see 😁

WigsNGowns · 13/05/2023 15:46

Now I've seen your reason @Blankspacehere - did you read my post above?

The watermarking is a good idea but not fool proof as they can be edited out.

If you own the copyright in the photograph of the kitchen, you have all rights in it.

There are two benefits to this - one is when the sale is complete you can get the photograph down off sites that archive estate agent particulars so it would only be online for a short time.

The other is that it would mean that if the kitchen company use it they are infringed your copyright. So you have a legal right to get it taken down. You can also get damages (the licence fee equivalent) for the use - it would be a tiny amount like £50 or something unless the refused to take it down after correspondence in which case you could get more. The point though is not the damages, it would give you an absolute right to a court order requiring them to remove any photograph they used on their website that you owne the copyright in.

Either you need to take the photograph yourself (this is the easiest and quickest way to do this) or you will need to contract with the photographer in writing that you own the copyright in all photographs he has taken. This can become complicated if the photographer is employed by the EA as then you will need to contract with the EA who is likely to be the copyright ower if the photographer is an employee..

MagicEvie · 13/05/2023 15:57

As others have mentioned, I wouldn't even view if I had not seen a photo of the kitchen first. Even if its bad, I'd rather see it first, to gauge if it was worth my time.

ScottBakula · 13/05/2023 15:58

@Blankspacehere I am sorry I was flippant and jokey, I have just read your updates and it sounds very stressful indeed. I hope you get a good outcome and someone / you nail the bastards that caused you so much trouble and money

ClaraBourne · 13/05/2023 16:11

Why don't you post pictures on here and we can tell you what we think?😆

HangerLaneGyratorySystem · 13/05/2023 16:12

We had a similar issue when trying to take a plumbing company to small claims; was originally let’s say A Plumber and co; unbeknown to us changed name to A Plumbing Co - court case thrown out, no liability. It’s very common and yes loads of traders do it. Just wanted to add that in support of OP’s account of what happened.

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