Meet the Other Phone. Flexible and made to last.

Meet the Other Phone.
Flexible and made to last.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Why is it ok to be violent and insulting to a woman who makes a mistake.

339 replies

whatisgoingonintheworld · 10/05/2023 14:26

A female calls a person 'lady' in error because she thought the person was female. The person identifies as non binary. The trans manager then verbally insults and finally physically assaults the woman and the man outside.

Is this really what we have come to. A simple word and the non binary is upset and so the trans person can kick a customer from the shop, purposefully insult and then assault.

So is misgendering (even by accident) so serious it merits verbal abuse and physical violence? I mean it isn't even obvious whether the person she called 'lady' behind the counter is non binary, looks female. The trans woman manager looks male and certainly acts it!

Why are so many trans women displaying what was formally seen as masculine traits (violence) now that they identify as female.

OP posts:
Thread gallery
7
Annoyingwurringnoise · 10/05/2023 16:07

fabbykadabra · 10/05/2023 15:56

I’m aware of who was being physically violent and clearly in my post I’ve said it was the manager. You’re deliberately misinterpreting what I’ve written because you take issue with me using her correct pronouns. It’s pretty obvious who I was referring to in my post, no need to be obtuse.

I also clearly said in my post that her physical violence is inexcusable. So I really don’t know what point you’re trying to make here.

Correctly identifying a person’s sex is not being obtuse, using misleading pronouns to confuse people so they’re not sure who the bloody hell you’re on about is.
The manager is a man and the customer is a woman. The manager can believe whatever nonsense he likes about himself, but he has no right to inflict that on anybody else, and nobody else has any obligation to pander to it. HTH

GailBlancheViola · 10/05/2023 16:09

fabbykadabra · 10/05/2023 16:04

The linked article as well as the OP both referred to the manager as a trans woman. If that is incorrect then I apologise.

Who are you apologising to?

You are, however, showing up this nonsense for exactly the nonsense it is.

limitedperiodonly · 10/05/2023 16:09

SunnyEgg · 10/05/2023 15:49

Using the word lady isn’t causing a problem

The problem was his aggressive reaction

Probably not.

But whatever happened it is a manager's job to deal with incidents in a reasonable manner and definitely not get bad publicity for their company in a national newspaper over two days.

That's why this manager is looking for a new job.

It would be different if Starbucks said they were backing their manager when we could all see how badly they failed Manager 101.

But they are not. I think that is a good decision and I agree it should be highlighted just in case any managers, for Starbucks or other companies, were under the impression that this was a good look.

Alwaystheweather · 10/05/2023 16:09

Ilovetea42 · 10/05/2023 14:45

Just because she's a customer does not give her the right to shout at the staff and be rude which is what she was doing. I thought the manager was quite restrained to begin with, if a customer acted that way towards me I'd want them removed as well. She was well out of order to begin with

Watch the video again. She is raising her voice to defend herself as he is hurling insults at her (transphobic! ). But apparently in your world, insulting people by calling them names is ‘ quite calm really’ so I guess that explains your strange interpretation of what is happening here.

Shelefttheweb · 10/05/2023 16:11

And the fact that they're now in Tenerife getting over their trauma...!! 🙄

You think people can only complain of assault if they end up in hospital? Going on a prepared holiday somewhere away from the place where they were assaulted and where they can relax seems a good way to get over trauma to me.

Neededanewuserhandle · 10/05/2023 16:12

If someone was trying to record me out of context without my consent likely to put on social media with their own spin I 100% would be angry and want them to stop recording. I also think it's impossible to know the context from a 50 second video.
Luckily no-one needs your consent.

The vast majority of trans and non binary people understand that misunderstandings will happen and usually all that's expected is an apology and correct gendering going forwards. Its highly unlikely that's what happened here.
So you are able to determine what did and didn't happen from a 50 second out of context video.......?

Ilovetea42 · 10/05/2023 16:12

lifeturnsonadime · 10/05/2023 15:43

I think a calm but firm: "Would you please leave, Madam?" covers it.

Do you really think that a coffee shop should refuse to serve a customer for correctly sexing a member of staff?

That's getting dangerously close to compelling speech.

It's pretty Orwellian stuff.

I think her shouting at the staff and later yelling she thinks they're disgusting is the reason why she'd be asked to leave.

Noicant · 10/05/2023 16:12

I really hate that clapping in peoples face shit, it’s so childish and irritating. Non binary is basically bullshit, your internal feelings don’t prevent you as being identified as male or female by people interacting with you, how the fuck is anyone supposed to look at you and intuit what you identify as.

funinthesun19 · 10/05/2023 16:15

whatisgoingonintheworld · 10/05/2023 15:24

That's my point. I wasn't defending the trans woman and her assault on a woman at all. I was making the point that how would anyone know what to use if not obvious or a label stating please call me 'them/they'.

Oh I know I having a moan with you 😄

Neededanewuserhandle · 10/05/2023 16:16

momtoboys · 10/05/2023 16:02

I think that now we need to refer to everyone as they/they regardless of a preconceived notion of the person. Identifying someone incorrectly even accidently has seen major ramifications in the world and the workplace.

Sorry but I haven't signed up to this ruining of English. I am not calling everyone "they" just because a few people want to play at womanface.

ReadersD1gest · 10/05/2023 16:16

The vast majority of trans and non binary people understand that misunderstandings will happen and usually all that's expected is an apology
Tough. They'd be waiting a long time for me to apologise for acknowledging biological reality.

whatisgoingonintheworld · 10/05/2023 16:17

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

It's what the article refers to. The manager is 'trans' doesn't say transitioning into woman or man. 'Starbucks trans manager'. There you go.

OP posts:
Alwaystheweather · 10/05/2023 16:17

Fladdermus · 10/05/2023 15:26

Man abuses woman and the conclusion of many on this thread is that she must have done/said something to provoke it. Because it's always the woman's fault isn't it.

Abso-fucking-lutely. This is basically the First Amendment in Gender Ideology land in particular.

SunnyEgg · 10/05/2023 16:17

momtoboys · 10/05/2023 16:02

I think that now we need to refer to everyone as they/they regardless of a preconceived notion of the person. Identifying someone incorrectly even accidently has seen major ramifications in the world and the workplace.

No thanks.

People need to take anger management classes if the word lady or similar is a big issue.

NotTerfNorCis · 10/05/2023 16:18

The manager was caught up in a form of quasi-religious zealotry (gender ideology) and got carried away when reality called. I do feel almost sorry for the manager - a naïve young person swept up by a particularly bizarre strain of modern thought. I'd bet money that if that same manager had been born ten years earlier, this situation would never have occurred.

As it is, the manager is going to struggle to find alternative employment now.

limitedperiodonly · 10/05/2023 16:18

Ilovetea42 · 10/05/2023 15:49

@SweetiePi3 how would you feel if strangers filmed you out of context with the intention of you going viral online?? Might be legal but it would still annoy the shit out of me

Lots of things are legal but assault is not one of them. The police might not act if you grabbed someone's phone and smashed it because they were legally filming you - and on a public pavement too. But they could. They'd probably tell you to calm down though.

I think it's a bit odd that the woman's husband's response to his wife being abused and physically intimidated by a much bigger and younger person would be to film it rather than intervening to calm the situation and get her to a place of safety. But that's just me. People do the weirdest things, as we can see from this thread.

BeginningToLookALotLike · 10/05/2023 16:18

N0tANOoDl3He4D · 10/05/2023 16:00

Customer gets uppity about no cash payments, snipes about it to barista, manager interjects because of customers tone & will be required to back up company policies, customer snaps at manager and misgenders barista in process, manager points out barista doesn't identify as female, both customer and manager continue to jointly escalate situation with shouting and gesticulating and rudeness ending in second customer videoing and manager taking things too far because they're all worked up.

It doesn't look good for either side. This is what I took from reading through the whole article three times, carefully, as well as watching the video.

She was allowed to question the policy and to defend herself. Terms like 'getting uppity' and 'snipes' are really minimising the kind of intimidation she was put under here.

SirTarquin · 10/05/2023 16:19

This whole state of affairs is ridiculous.

Even if you do engage with this and refer to a human by a plural pronoun (they), they can't stop you looking at them and thinking that's a man.

Plus there is nothing to stop people from calling anyone anything.

For example, you could call a non-trans cis man she/her/address him as female "hey little girl", "what's she doing". It's offensive. How offensive any individual may find that would vary some may just think it's silly and not care, others may be infuriated.

Your recourse is the same as anyone dealing with someone who is saying stuff they find offensive or personally insulting
ask them to stop politely (they may not)
refuse to deal with them if you have the power (you may not)
walk away

it is not open to you to unlawfully assault someone or put them in fear of physical assault.

Skodacool · 10/05/2023 16:21

Lockheart · 10/05/2023 14:32

Well it's not "ok" is it because the person was fired and the police are looking into it.

I have no idea why you have the impression that this is "ok".

The perpetrator thinks it’s ok.

whatisgoingonintheworld · 10/05/2023 16:21

Verv · 10/05/2023 15:44

So the customer was "well out of order" for saying "I was speaking to that lady", indicating a female.

and the manager should've used the calm but firm "please leave madam"

(note he could've been in hot fucking water if the customer identified as non binary with that good ole polite but gendered expression)

Eye roll.

Yep. 🙄

OP posts:
GailBlancheViola · 10/05/2023 16:23

A female calls a person 'lady' in error because she thought the person was female.

Just a quick correction @whatisgoingonintheworld the person called 'lady' was and is a female, so no error, no mistakes made.

PollyPeptide · 10/05/2023 16:24

To be fair though it sounds like it escalated beyond the video if the CCTV showed him breaking the glass door as he threw her out.

They slammed the door shut after throwing her out. That's what broke the glass. The employee definitely behaved disgracefully. There was no need for any if it and they deserve everything that comes their way. I'm sure the couple were shaken by what happened. I would have been. But don't tell me they arent over-egging it with her fearing she was going to die and getting over the trauma in Tenerife. They don't look traumatised in those photos.

RoseRobot · 10/05/2023 16:25

NotTerfNorCis · 10/05/2023 16:18

The manager was caught up in a form of quasi-religious zealotry (gender ideology) and got carried away when reality called. I do feel almost sorry for the manager - a naïve young person swept up by a particularly bizarre strain of modern thought. I'd bet money that if that same manager had been born ten years earlier, this situation would never have occurred.

As it is, the manager is going to struggle to find alternative employment now.

Your interpretation is generous in the extreme. There is nothing modern about men finding random reasons to threaten women. I suppose it's modern to think that by calling yourself a woman your classic male bullshit is legitimised. That's novel. But the act itself is as old as time.

StarbucksKaren · 10/05/2023 16:25

WallaceinAnderland · 10/05/2023 15:15

This is the latest on what happened (from various sources)

Man and woman went to get 2 drinks and a cake totaling about £10

Man waited outside, woman went in and ordered. She was served by a short person who, to her, looked to be of the female sex.

Woman wanted to pay with cash but was told by short person serving her that card only payment. Woman complained that she didn't like the 'no cash' policy but paid by card.

Tall person who was the manager intervened in the conversation. Woman said I wasn't talking to you I was talking to that lady.

Tall person kicked off because it turns out the short female person identifies as non binary.

Man waiting outside sees it kicking off so starts to record

Video shows the rest

After video, the police were called and woman reported that Tall person had refused a refund, tipped the contents of her bag out and physically carried her out of the premises. Tall person then slammed the door shut so hard that the glass smashed. Tall person then ran away from the scene.

Outcome - Tall person sacked, police investigation ongoing, man and woman went on holiday. Woman has still not been given a refund for her £10

Yes, the confusion on this thread is that more details have come to light since the video went out.

It’s all recorded on cctv so hopefully a full investigation will take place

Alwaystheweather · 10/05/2023 16:25

DisquietintheRanks · 10/05/2023 15:39

Am confused, who said its OK?

The manager thought it was ok, as he adheres to a world wide social movement telling people like him that misgendering is literal violence and he is right and justified to respond with slurs and fury to anyone who does.

Swipe left for the next trending thread