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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Shops that ask for your email

146 replies

Shiningstarr · 06/02/2023 19:47

So many shops now ask for your email address when you pay, so they can email you the receipt, and / or add you to their mailing list.

I usually say just the paper receipt thanks, but does anyone else find this mildly annoying? Something I've noticed, everyone else in the queue then knows your personal details, especially if your email has your first and second name in the address...

I was thinking of making up an email specifically for shop receipts, something like stopaskingmeformyemailaddress @ outlook.com

AIBU?

OP posts:
SavoirFlair · 06/02/2023 19:49

You can always say no? 🤷🏽‍♀️

Princesspollyyy · 06/02/2023 19:51

SavoirFlair · 06/02/2023 19:49

You can always say no? 🤷🏽‍♀️

Yes, I do, as I said in my opening post?

Lottieskeeper · 06/02/2023 19:51

When they ask can I have your email address for the receipt.
I just politely say 'no'.
I do get some funny looks from the cashiers. I take it there not used to people refusing.

LynneBenfield · 06/02/2023 19:51

It’s really annoying, yes. I just say no. It’s not the shop assistant’s fault that head office have such a shit policy.

Similarly, the postcode thing gets on my tits. They are doing it to see how far people travel to the stores (and if they can open/close branches) but it feels unnecessarily nosy.

2bazookas · 06/02/2023 19:51

I ALWAYS require a paper receipt in the shop, before I leave with the goods.

SabbatWheel · 06/02/2023 19:52

I always say no, politely.

LynneBenfield · 06/02/2023 19:52

Hopefully if enough of us decline, they’ll eventually get the message.

Boneweary · 06/02/2023 19:53

I don’t like it either, especially because then you often get badgered to leave a review for the item you’ve bought. I don’t go in shops much but it is annoying.

Judystilldreamsofhorses · 06/02/2023 19:54

My surname is open to mis-spelling and I often find I don’t even get the bloody receipts. I had this in Oliver Bonas last week, had a feeling the sales assistant hadn’t got it right and went through it again - still no receipt.

Howtoberight · 06/02/2023 19:54

My email address is annoyingly long and also includes my full name which is tricky to spell, so I also have to spell it out. I just say I'll have a paper receipt please. Most of the times I've given it I can see the cashier regretting it about half way through me spelling it out!

SavoirFlair · 06/02/2023 19:54

This reply has been deleted

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ChesterCheetah · 06/02/2023 19:55

I always say no thanks, I'll take a paper receipt instead. In one shop the assistant got really snotty and said 'fine, but just so you know we're stopping paper receipts pretty soon' and looked at me as if I was approximately 150 years old.

Indigoshift · 06/02/2023 19:56

I hate it too. Just an excuse to spam us with irritating marketing.

AffIt · 06/02/2023 19:56

I find a polite but firm 'no thank, may I have a paper receipt, please?' works. You don't need my email to sell me some pants, FatFace.

My only exception to this is if it's expensive - white goods or tech or similar - when it's useful to have an online copy. I very quickly unsubscribe from the marketing shite, though.

WhatsitWiggle · 06/02/2023 19:56

It's bad practice IMO - the data you collect should only be used for that purpose, so the shop asks for your email address to email your receipt - fine. Then adding it to a marketing database - not fine. They haven't asked for your permission to do that. Goes against GDPR.

ShirleyValentin3 · 06/02/2023 19:56

I hate this too.

I was in Newlook last year with DD, and the assistant said we could have a paper copy this time, but they're stopping them within the year (so this year!!) and it's be email only.

😵‍💫

GlassBunion · 06/02/2023 19:58

Dunelm get my goat for this. We always refuse and the cashier isn't happy about it. Are they on a commission? If so , that's unacceptable.

LynneBenfield · 06/02/2023 19:58

Judystilldreamsofhorses · 06/02/2023 19:54

My surname is open to mis-spelling and I often find I don’t even get the bloody receipts. I had this in Oliver Bonas last week, had a feeling the sales assistant hadn’t got it right and went through it again - still no receipt.

Hotels are bad for this with email receipts for expenses purposes

GrimsbyOrangePippin · 06/02/2023 19:59

YANBU. I tend to avoid these shops as much as possible if I can. You are right that it is in front of everyone, it can catch you out especially if you are tired or distracted (eg shopping with children) and you can just blab it out without really meaning to, they can also sometimes be too pushy about it. It hold the queue up too. I now say (usually) "No". Not "No thank you" (as what would I be thanking them for?) just "No". Not unpleasantly, neutrally. I'll then say "Thank you" at the end of the purchase, for serving me, of course. Unless they were really overstepping/pushing.

Foggydog · 06/02/2023 19:59

I did this in Oliver Bonas the other week but they had a little machine thingy on the front of the till for customers to enter their own details (if they wanted to) - maybe it's only in certain branches. I preferred that to the usual spell checking with the cashier. I tend to ask for a paper receipt in most places because of complicated name and email address.

starlingdarling · 06/02/2023 19:59

It annoyed me until my colleague had their house burgled. The insurers were mostly good but did ask for proof of purchase for a few items and she didn't have it. Now I volunteer to give my email address then unsubscribe if they add me to a mailing list.

VladmirsPoutine · 06/02/2023 20:00

I hate that I had to resort to this but at a stand-off with one very persistent cashier I said that I couldn't because my husband monitors my inbox. She couldn't apologise enough. But crux of the issue remains the same - there's just no urgent need for 'Candles R Us' to have my e-mail address.

GrimsbyOrangePippin · 06/02/2023 20:01

There is one exception which is that occasionally, e.g. when buying an expensive item, I have thought about it in advance (even if that's only in advance in the queue), and have decided to give them my email so that I have the receipt in an email if I need to invoke a warranty or similar and can't find the paper receipt many months or even years later. Asking everyone who is buying a pair of socks etc. is just fishing for information and annoying.

BellaJuno · 06/02/2023 20:01

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

🤣

I always decline too, I had a right faff once when the email receipt didn’t arrive as they mis-spelled my name and the shop resisted sorting it out until I complained to head office. I’d bought something for £80 so wasn’t going to risk not being able to get a refund if it went wrong.

ThinWomansBrain · 06/02/2023 20:02

I find it useful for big ticket items so I get the receipt and won't lose it - TBH, a lot of things I'll order and collect, so they have it anyway.
Places like superdrug where they have endlessly long queues because they're faffing about asking for emails/bonus cards/am-I-sure-I-don't-want-to-purchase-a-£50-bottle-of-perfume just get told that if they stopped farting about so much and didn't have queues that stretch around the shop I might make something other than emergency purchases, no no, I don't want a bloody loyalty card.