I deliver aggregates to building sites, usually mortar.
All they have to do is put the tubs out, sometimes turn them upside down first and knock the old dried mortar out.
For months I've been getting frustrated at how many of them take the absolute piss. You call an hour ahead and are told "no problem love, I'll tell the lads to get them ready now."
Then you arrive on site to a big pile of dirty tubs clearly not ready and not a bricklayer in site. You call the guy again and get "oh sorry, give us ten mins".
Ten mins later a couple of guys saunter down and then spend another ten mins getting the tubs ready. By the time you've poured the mortar, cleaned chute, put on the liners, and done the paperwork you've been there for an hour rather than the 20 mins it should take.
This only has to happen a couple of times before you're 1-2 hours behind. You then often hit the rush hour traffic and lose another hour, before getting back to plant and being told it's too late to load now and you'll have to come in an hour early in the morning to load, which means going to bed an hour early. Suddenly 1-2 extra hours have become 3-4, and of course the bricklayers who held you up left site at 4pm regardless as they have fixed hours.
Well, I've now renegotiated my contract to stipulate only 15 mins waiting time unless client agrees to pay a hefty waiting fee which most don't. It's been so good the last few weeks driving off just as they put the last tub down. 😂
Yesterday, I took back 12 tubs from one client which cost £60 each. The client still gets charged for the goods as it's their responsibility to be ready to accept delivery. And best bit is I get paid a return fee of £10 per tub so I got paid £120 for the pleasure of driving off whilst some angry nobhead ranted about how I'd cost him £720 and how he'd now have to pay the same again tomorrow for redelivery. Sorry not sorry. 😎