Travelodge refusing to return DC’s soft toy that was left in room

[Flyflylikeakite]

The hotel have told me that DD’s soft toy has been found but have said they can’t post it back to me. I’ve even offered to pay postage and they still say no. It was a Travelodge in London, we live up north in Cheshire so can’t even drive back for it. AIBU to think this is poor customer service from Travelodge? Is there anyway I can try to get this toy back for DD? I’ve been dealing with the hotel directly by phone and email but getting no where.

Thank you so much for the offer but there’s someone who can do it tomorrow I think but thank you anyway

No problem at all I'll message you

Not that I often get the opportunity but just from this type of customer service, I would now choose a premier inn than a travel lodge. If they were my two options!

Oh this is amazing, glad to hear that premier inn have such good service, will defo look at them next time I need a hotel

Thank you so so much

I once had a Radisson Hotel a few years ago post something back to us that we had left there, that was why I was surprised that Travelodge wouldn’t

Lovely seeing this. Years ago ds left his bear in a hotel in Bourton On The Water and a lovely MNetter collected it and posted it home for us. I often wonder if she's still on here.

Aww mumsnet at its best

Oh I’m so hopeful it can be retrieved! This is absolutely no help, I appreciate, but a certain other hotel that sounds like Flemier Bin posted my DDs teddy with a little card telling us about his extended stay! Appreciate this would likely be a full time job in busier locations but surely they know how upsetting it is when a favourite companion goes missing? Especially when you’ve gone to such lengths. Keeping my fingers crossed for a happy ending here

Thank you I’m hoping for a happy ending too, DD was and is still very upset

Hope you can get it back OP.

A Premier Inn in Birmingham posted my electric toothbrush back to me free off charge when I left it there about seven years ago.

OP I’m nearer 50 than 40 and my BF still remembers her childhood toy being lost and a hotel on holiday.

She refused to get attached to any other soft toy or actually anything “sentimental” again and still talks about it.

So it’s heart warming to know someone is going to retrieve it ❤️

Imagine if they have to mail back everything they found????

Do you know how much stuff gets left behind on a daily basis ...
I used to work in a hotel. The lost and found section is beyond compare..

It's your own fault. You are supposed to check the room . .

Mumsnet at its finest.... And then the bubble burst 🙄

Hope the toy is back with your daughter soon, OP.

I love it when MNers can help each other out like this! Keep us posted, won't you?

What? I've had the occasional item posted back to me. I've sometimes had to pay, fair enough but it's been sent back still.
Glad its sorted OP but hotels must know by now that we leave stuff.

A friend of mine works in our local travelodge in the NW. She has had to post stuff to left a few times in her own time. As she lives near a post office it's usually her who does it. Travelodge pays for postage.

Awww how lovely MN at its finest travel lodge posted my iPad back to me last year Myst be up to discretion of each individual hotel

I once left a Fitbit in a hotel room at a Holiday Inn Express. They didn't even reply to my email asking about it. Never going there again.

That’s just shit service!!

I left something in a train lately and the service I got from them was fantastic. I had to pay my postage which I was more than happy to do, they sent me detailed instructions on what to do. They were brill.

Oh nice!

This isn’t ‘everything they found’ though, it’s a much-loved child’s toy. How heartless do you have to be to refuse to even allow a courier to come collect it?

Refusing to post a toothbrush or a pair of pants I could understand (though many hotels do and have returned such things) but a child’s toy is a totally different thing.

My husband once left his wedding ring in a hotel room and they happily posted it back but I think asked him to pay for the Special Delivery cost, which was fair enough.

My son and his dad left my ds’ much loved stuffed animal at a non-chain little hotel near Heathrow. They happily posted it back to Canada!

Contact head office.

And if that doesn’t work get the person with the most followers you know on twitter to tweet their PR dept

for Sue for both her user name and her good samaritanship. cheers to you, lovely lady x