Travelodge refusing to return DC’s soft toy that was left in room

[Flyflylikeakite]

The hotel have told me that DD’s soft toy has been found but have said they can’t post it back to me. I’ve even offered to pay postage and they still say no. It was a Travelodge in London, we live up north in Cheshire so can’t even drive back for it. AIBU to think this is poor customer service from Travelodge? Is there anyway I can try to get this toy back for DD? I’ve been dealing with the hotel directly by phone and email but getting no where.

Hi @LauraTL I’ve just clicked on the link and it’s come up with this (screenshot attached). It says “invalid page”

wTF is wrong with people saying "hotels can't return everyone's phone charger and dressing gown"

it's a child's cuddly toy. Not a bloody phone charger. What Human person could bin no or knowing the kid wanted it back?

The link didn’t work @LauraTL but I have just filled in a “contact customer support” form on your website, once again thank you in advance

Yeah I got this too but just found a contact form on their website so I’ve filled that in instead

Not returning stuff as policy is fair enough but a child's cuddly toy, I'd take home with me and post it myself as an exception. I'm not made of stone!

We left Cappy - son's capybara teddy at Luton airport premier Inn. Sent an envelope containing a self addressed postage page envelope to post back. They sent it back. Done.

Yes please, I would like to apologise personally. If you can please get in touch through the link that would be great, just so we can then speak directly.

This, nothing more to add.

To confirm, I just have received your ticket, thank you. I will be in touch directly.

Yet chains like Premier Inn do it for everything. Almost like they understand customer service is good marketing. Here we all recommending them over TL.

One more reason to not use horrible corporate style hotels. What kind of policy would that be!!!

🤔🤔🤔

i would still put in the complaint op so it doesnt happen to anyone else

@Flyflylikeakite what did Laura from travelodge have to say?
@Thethreecs going off your username can I assume you also work in a TL? 🤔

Collection only is standard. It would be labour intensive posting lost items and chasing postage payments in a busy airport hotel. And yes it's a teddy but if they offer the service everyone would want their charger returned!

This, nothing more to add.

That's a very heartless way of looking at things. Don't you ever have scenarios in your life where you have to make simple judgments of importance or priority? Just because everybody might want something, that doesn't mean that the person in charge has to grant it to everybody.

I'm glad the authorities don't think the same way when allowing emergency ambulance and fire engines to pass through red lights, purely on the grounds that everybody else would be wanting to do the same so that they don't miss Coronation Street!

Seeing as the link that ‘Laura from Travelodge’ helpfully put up isn’t even the correct url for Travelodge, I suspect it’s some kind of phishing scam. Reported.

Eh no, my user name is 3 x C's for the 3 babies names I lost.

I don't work for Travkelodge, I'm Irish living in Ireland and I'm a carer to my disabled dd.

I quoted the 2 posts as this named poster @Fireworksinthenightsky@Fireworksinthenightskyreplied as if answering being the op

I hit post too soon on that last post, I was saying @Fireworksinthenightsky answered 'laura', saying they had filled out the online form, however the ops name is @Flyflylikeakite

Oh I'm so sorry, coincidentally the travelodge room process is called "The 3 c's" so that's why I assumed.

You've just replied to your own post? Are you the OP with a name change fail?