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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To not include DD on hotel room booking?

181 replies

Butteryflakycrust83 · 15/08/2022 14:22

Looking to book a two night trip to York for Christmas and both air b and b apartments as well as hotels (without including breakfast) are charging around £75 and up extra if I include DD on the booking (she is 2).

The size of the room doesn't change. What is with the additional cost? Its not cheaper whether its 1 or 2 adults, but only if you add a child onto the booking.

I am half tempted to just book for two adults for the air b and b property I am looking at - its self service collection for the keys so they wouldn't know anyway?

Theoretically what happens if you book a room and then have a baby - do you call and get charged more?

(I realise for insurance/fire purposes they need to know occupants per room).

OP posts:
Maverickess · 15/08/2022 17:23

£75 is a lot for adding even an adult to the room, never mind a child - was the booking changing you automatically to a family room or something and you were accidentally booking for 2 adults and one child? The booking systems online can be a bit weird at times, I use one at work but have been tripped up by 3rd party ones or other places. (I don't know about air BnB though)

I work in a hotel and the we charge extra for each additional guest, and half of that for a child and nothing for an infant (under 2) and if one person is booked and two arrive, we charge for the second guest or refuse check in. And we also ask extra guests to leave if it takes us over occupancy for the room or the hotel and we find them and they aren't booked in and haven't paid and the original guest too if they refuse. We charge extra for the towels and things in the room used, and for the additional electricity and hot water that the second person uses. Though we don't charge anywhere near £75 even for an extra adult!

We also have to have a current guest list, and the name of each person in the room. And part of that reason is in the event of an evacuation.

No, the fire service aren't going to be going off a list when looking for people, people go out etc and may not be there at the time, however we use the list to account for who we have, and then attempt contact with those who are checked in and on the list, but not accounted for, to ensure that they aren't still in the building, as hotel staff we'd do this, the fire service will be checking each room/area for anyone trapped regardless of what I have on my evacuation list, but we would endeavour to make sure everyone on the list is accounted for one way or the other at some point following the initial evacuation and accounting for people, and also, as horrible as this is, if someone doesn't make it out, are unaccounted for and a body is found, it's a starting point towards identification of that person.
It's just good practice to have a current and up to date list of who's staying in your hotel. I can only imagine the uproar if someone were unaccounted for after a fire and the hotel didn't even know they were staying, because they only had one person on the room and hadn't bothered to update the booking when 2 people arrived.

It also invalidates our insurance as other pps have said.

I agree that the charge is a lot, but it doesn't justify deliberate deception, you are not happy with the price and I totally get that, it's an awful lot for a small child and the other details about adding an adult for the same price don't make sense, however you're not being forced to book it, those are the terms they offer and if you're not willing to accept them then you don't book and look for somewhere that the terms are acceptable to you.
As a pp said, it's not a public service, and if they're charging such prices and people find alternatives that suits them better, then they lose the business and will need to look at why. But that's for the person running the business to decide, not the customer.
The business offers it's service, terms and price and the customer is at liberty to accept or decline, they don't change the terms of service by demand (and threats of TA reviews 🙄) or deception because what they want isn't offered - I agree with others that this is entitled behaviour, although more and more common unfortunately. Or book, get what they booked and then complain about it because it wasn't what they expected in their head - even when the terms of booking and the information is clearly laid out and provided.

It's good to see you got sorted though, most booking sites are generic, where as ringing up direct usually gets a better result and you can get extra beds or bedding etc and then both you and the hotel know where you're at.

Enjoy your trip - York Christmas markets are lovely!

AppleBottomRats · 15/08/2022 17:29

MicksMate · 15/08/2022 16:32

With a room with 2 double beds I would specify you'd like them both made up. Otherwise they may just do the one if there are only 2 of you. IME if you book it "underoccupying" you can't assume all the beds will be available for you to sleep in.

I’ve never experienced that. That would be atrocious service!

afuckinggoat · 15/08/2022 17:37

I went to France recently and didn't declare my 3 year old when booking a Best Western. When I tried to make the booking for all 3 of us, it said we needed an additional room.

I packed a small mattress and called a week prior asking if that arrangement would be OK. I thought it might be an issue, but they said it was fine. When we arrived, we were in a room with a double bed and a single for no additional cost. I was obviously very pleased!

whentheraincame · 15/08/2022 17:48

When my daughter was that small, and in fact at age 6, when we book a travelodge I just book an adult room with a double bed and she shares with me. We got upgraded to a family room on arrival once (they didn't say 'why haven't you booked a family room?) and she slept with me anyway so I don't bother adding her.

I just never thought to as the room will be used in exactly the same way whether she was there or not.

Butteryflakycrust83 · 15/08/2022 18:08

Maverickess · 15/08/2022 17:23

£75 is a lot for adding even an adult to the room, never mind a child - was the booking changing you automatically to a family room or something and you were accidentally booking for 2 adults and one child? The booking systems online can be a bit weird at times, I use one at work but have been tripped up by 3rd party ones or other places. (I don't know about air BnB though)

I work in a hotel and the we charge extra for each additional guest, and half of that for a child and nothing for an infant (under 2) and if one person is booked and two arrive, we charge for the second guest or refuse check in. And we also ask extra guests to leave if it takes us over occupancy for the room or the hotel and we find them and they aren't booked in and haven't paid and the original guest too if they refuse. We charge extra for the towels and things in the room used, and for the additional electricity and hot water that the second person uses. Though we don't charge anywhere near £75 even for an extra adult!

We also have to have a current guest list, and the name of each person in the room. And part of that reason is in the event of an evacuation.

No, the fire service aren't going to be going off a list when looking for people, people go out etc and may not be there at the time, however we use the list to account for who we have, and then attempt contact with those who are checked in and on the list, but not accounted for, to ensure that they aren't still in the building, as hotel staff we'd do this, the fire service will be checking each room/area for anyone trapped regardless of what I have on my evacuation list, but we would endeavour to make sure everyone on the list is accounted for one way or the other at some point following the initial evacuation and accounting for people, and also, as horrible as this is, if someone doesn't make it out, are unaccounted for and a body is found, it's a starting point towards identification of that person.
It's just good practice to have a current and up to date list of who's staying in your hotel. I can only imagine the uproar if someone were unaccounted for after a fire and the hotel didn't even know they were staying, because they only had one person on the room and hadn't bothered to update the booking when 2 people arrived.

It also invalidates our insurance as other pps have said.

I agree that the charge is a lot, but it doesn't justify deliberate deception, you are not happy with the price and I totally get that, it's an awful lot for a small child and the other details about adding an adult for the same price don't make sense, however you're not being forced to book it, those are the terms they offer and if you're not willing to accept them then you don't book and look for somewhere that the terms are acceptable to you.
As a pp said, it's not a public service, and if they're charging such prices and people find alternatives that suits them better, then they lose the business and will need to look at why. But that's for the person running the business to decide, not the customer.
The business offers it's service, terms and price and the customer is at liberty to accept or decline, they don't change the terms of service by demand (and threats of TA reviews 🙄) or deception because what they want isn't offered - I agree with others that this is entitled behaviour, although more and more common unfortunately. Or book, get what they booked and then complain about it because it wasn't what they expected in their head - even when the terms of booking and the information is clearly laid out and provided.

It's good to see you got sorted though, most booking sites are generic, where as ringing up direct usually gets a better result and you can get extra beds or bedding etc and then both you and the hotel know where you're at.

Enjoy your trip - York Christmas markets are lovely!

Thank you for such a considered and thoughtful response!

OP posts:
chelle0 · 15/08/2022 19:48

@Elphame if you read my post, they were trying to charge me for a double and a single room. A single room for a 1 year old on her own. 🤦🏼‍♀️

SofiaSoFar · 15/08/2022 22:42

@Twawmyarse

People on here are being ridiculous.

They are. But not the people you think.

Farmmum77 · 16/08/2022 17:59

BerryBerryBerryBerry · 15/08/2022 14:26

Insurance, a bin full of nappies? Shitty surfaces? Noise to other neighbours? Scribbling on walls? This is why my parents don't take kids.

Wow since when does 2 year old automatically equate to mini terrorist!!!

Twentytwothousand · 16/08/2022 18:08

You’re probably invalidating their insurance

cakewench · 16/08/2022 18:10

I see you're looking at hotels now. I think that's the way forward. It's these charges (and the crazy need to fully clean the house on your way out to whatever specifications each individual owner feels) which have moved me back to hotels. Sometimes we will still rent a larger property if we need to, but it's not my first choice now. My mother is still stressed about the negative review an owner left on her by an owner like 10 years ago. (We'd rolled up and moved an entrance rug which we'd all tripped or slipped on, which was especially bad for her with her cane at the time, and forgotten to put it back the exact way it was. Apparently this equaled complete disregard for their furnishings. of course.)

shebathequeenof · 16/08/2022 18:37

SheeWeee · 15/08/2022 17:22

You know when people stay in a hotel room and bring someone back with them that they meet while out....do they go down to the reception beforehand (or the next morning) and pay for the extra guest?

Good point... or book someone to come to their room.

My friends have stayed in a hotel near me lots they always just text me their room number and we've gone up to meet them without logging ourselves in at all.

Spectre8 · 16/08/2022 18:51

I just cannot imagine why any parent would want to lie and smuggle a child in because if a fire broke out noone but you would know. And whilst its probably a minute change of that happening I just don't get why you would take that risk.

Bit like when people think oh stuff travel insurance then fall ill and complain about having to pay extortionate amounts in medical fees. Like why would u take a risk over such a small amount of money that you need to pay.

pinkstripeycat · 16/08/2022 19:23

Not the same exactly but a silly thing. We booked a hotel and it said children up to the age of 15 could come in a family room. Over 15s had to have their own room.
DS1 was 16.5 and I’m not having him in a room on his own, neither does he want to be. There was a double bed, a single and a fold out bed. I put him down as 15 yrs

Forgotthebins · 16/08/2022 19:23

Call them up and ask them if they can reduce the £75. Or stay at a Premier Inn. Lying just isn’t worth it when you have two better options.

@LydiaBennetsUglyBonnet am very glad you stayed put, the people telling you to go had clearly never traveled up Highland roads with kids!

Johnnysgirl · 16/08/2022 19:29

Butteryflakycrust83 · 15/08/2022 15:22

This. Just remembering all the hotel rooms i used to stay at when an ex partner was travelling for work and no one batted an eyelid.

This thread solidified why I hate air b and b as a concept anyway. Some of these comments, phew!

So stay in a hotel, in an appropriately sized room, rather than trying to sneak your child in and whining that it's such a faff Confused

Londoncallingme · 16/08/2022 19:50

I would do it except I’d think that if you get caught then it’s just hassle and a tad embarrassing. I’d pay the£75 for peace of mind.

ScaSca · 16/08/2022 19:50

Although I don’t agree with a big increase in price for additional guests; from an AirBnB owner’s perspective I find it quite embarrassing when guests try to sneak additional people in. We charge a nominal fee of £5 extra per person per night, which some people still apparently have an issue with. This is to cover extra bedding, towels, extra use of facilities..more people generally means a lot more cleaning, and wear and tear to the property. Also a lot of guests don’t realise that the reviews work both ways - as hosts we do rate guests and are asked if we would host them again, marking No means you won’t be able to auto book a lot of places in future.

shellyleppard · 16/08/2022 19:51

Maybe try the youth hostel association??? They are very family friendly and its a lovely hostel in York. 15 minutes riverside walk. Might be cheaper in the long run 🤷🤷

Mouk · 16/08/2022 19:52

YABU and utterly entitled.

If you don't like the charges, then look elsewhere, but don't be dishonest.

MadeInYorkshire69 · 16/08/2022 19:56

Book a Premier Inn family room. I don’t trust Air bnb to not hit with a load of cleaning fees etc.

TwoLeftSocksWithHoles · 16/08/2022 20:02

Do they allow pets?
If so could you put DD in a little outfit and just say she is your pet?
🐶🐱🐷🐭🐰🐘

leatherboundbooks · 16/08/2022 20:08

Agree with the youth hostel idea, there are private rooms and it would be ideal for you

Watchamocauli · 16/08/2022 21:34

Booking.com compulsory sells a family room for more than 2 adults. The room may not be a family room it could be double with a cot or a sofabed. Use hotels.com or late rooms.

Abouttimemum · 16/08/2022 21:47

£75 for a two year old is a joke. It’s why we always go to premier inn - set price for their family rooms and free breakfast. Glad you got sorted OP.

juice92 · 16/08/2022 22:57

They are a private service they can charge what they want, if you don't like it, don't stay. But don't lie, first of all it is dishonest and secondly, you only need a ring doorbell or a nosy neighbour and you'll end up getting charged some sort of fee and getting a bad review on air bnb meaning you won't be able to use the site again

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