Waitrose refused to leave grocery delivery with 22 year old daughter!

[Endlesslypatient82]

No alcohol
no toiletries ie razor blades

just food.

My DD was working from home. She showed ID and he said that couldn’t leave with anyone under 25.

Seems bloody daft to me.

Now got to arrange a re delivery but was for friends over… tonight!!

DD should be a mystery shopper.
She is 19. She is never, ever, challenged for ID.

(She's not too happy about that, to be honest, but does acknowledge its usefulness, given how often she's lost her ID anyway.)

Aldi left 6 bottles of wine with my then 15 yo DS once.

Totally ridiculous when there are many many under 25’s who have homes if their own and children and the account may be in their partners name!

I was a married woman and mother at 21, running a household. My mother was doing the same at 21. I can't imagine being treated as a irresponsible child at that age.

What's age got to do with it if no restricted products are in the order?So odd. Waitrose most definitely will leave deliveries with a non-account holder as I have taken it for my elderly neighbour on several occasions when he hasn't heard the door.

Well yes it is actually simple

Except now no problems/no actions/no records etc is more longer seen as staff doing their jobs and recognising their customers. You are actually marked down if you dont ID enough. I do wonder if being seen to implement it even badly is seen as better than not appearing to implement it at all ( even though you do u just know your regulars)

Yes I agree, it’s becoming ridiculous.
Some people seem to think that you now have to be over 25 to buy alcohol.
I also can’t shop with my teens and buy alcohol as there have been times when the shop has refused to serve as they say I’m buying for the kids.

Good news about the apology and the goodwill voucher. I don't even understand why the driver assumed your daughter was not the person who ordered the shopping. Nobody has ever asked me if I am the account holder when I have my shopping delivered.

Some drivers are overly cautious about things though. I once ordered some Bottle Green elderflower cordial. The driver asked for ID. I said that it wasn't alcohol and I was clearly over 25 anyway. He refused to believe that it wasn't alcohol and I ended up having to get my passport.

What happens if it is a student living at uni under 25
Do they not deliver too ?

Blimey, my local Waitrose would never do that. They have always let my granddaughters take delivery for me, from about 17 years old.

If you look at my earlier post, you will see that the driver did not do his job properly. Waitrose do not have an "over 25 rule", nor is there any such rule in the law. Waitrose's terms and conditions are clear that they will deliver to anyone over the age of 18, although they will demand ID if they appear to be under 25.

Your talk of prosecution is also wide of the mark. Even if the delivery contained alcohol or other restricted items, neither Waitrose nor the delivery driver could be prosecuted for delivering to an 18-year-old, let alone a 22-year-old.

@Endlesslypatient82 - pleased to see you got it sorted and that they have apologised and given you a voucher.

If it's their own account, it should be fine but they'd have to show their ID. Which I guess they're used to doing for drinks etc anyway so not a big deal. My dd is 23 and has graduated, she happened to mention she needed to do this still. Chances are she'll have to for quite a while as she can look very young esp if dishevelled at home.

Poor understanding of training from the employees right there in those shops as you should be able to alcohol with your teens in tow.

They won't leave with a non account holder

If she was the home owner she would most likely be the account holder

Ocado have left ours when Ds 17 has been home

Even Ds 12

no alcohol either though

I've just been refused service in Waitrose as whilst picking up a can of lemonade for my daughter (who turns 18 next month)...I spotted that they had Aperol on offer, but obviously she couldn't be ID'd.

Bloody ridiculous.

Confused

were you or your daughter buying it?

i can fully understand them not selling to you under 18 year old daughter even if she was only a week away from 18

Next month rather

They do sometimes stop you buying it if they think you are buying it for your DC. Doesn’t help if that is the only thing you are buying

If they think you're buying it for someone underage, they'll refuse to serve you. I've read threads on here before where people go and do their weekly shop with their 12yo and the supermarket has refused them their alcohol because they might be buying it for the child who has just come to the supermarket for something to do !

I was carrying everything, scanning everything and I was buying it.

We'd just been to event which was crowded and boiling hot. Dd was thirsty and is prone to fainting and it was en route back to the car so we popped into get her a drink and I spotted Aperol on offer so picked a bottle up, plus sparking water and prosecco to make Aperol Spritz over the weekend.

The really aggravating thing is the girl in charge of the self service machines didn't look a day over 15 herself!

I get the not selling thing, but since it's legal for 16 and 17 year olds to drink alcohol with a meal in a pub or in a private home, this smacks of not trusting parental judgement, which may be valid in a minority of cases, but in most is just an offensive pain in the arse.

I once had to ID a young looking women with a baby. She was buying plastic toddler's first cutlery. 🙄

It was all rather embarrassing but we had a good laugh about it in the end. It was Argos so I had to warn her she'd be asked for ID again when she went to the collections desk.