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Original poster

Waitrose refused to leave grocery delivery with 22 year old daughter!

173 replies

Endlesslypatient82 · 12/08/2022 10:31

No alcohol
no toiletries ie razor blades

just food.

My DD was working from home. She showed ID and he said that couldn’t leave with anyone under 25.

Seems bloody daft to me.

Now got to arrange a re delivery but was for friends over… tonight!!

OP posts:
littleducks · 12/08/2022 11:36

My 8 year olds favourite household job is overseeing the deliveries. We are mostly Amazon (the fresh and Morrisons groceries as well as parcels) and Uber eats bit occasionally supermarket van is there is an offer on. Never had it queried.

toomuchlaundry · 12/08/2022 11:36

@wheresthetimegone4 i assume you would then be the account holder

Buythebag40 · 12/08/2022 11:37

This once happened to me (son was 18) but with Tesco and I rang and complained and they made him bring the order back. I actually felt a bit guilty as it was my favourite driver who I always had a laugh with but he should've left it in the first place!

toomuchlaundry · 12/08/2022 11:37

@littleducks they certainly shouldn’t be handing over an order to an 8yo

User636362873728 · 12/08/2022 11:39

Plain ridiculous of them. I had my own place at 19 (much easier to do even 10 years ago!) and had shopping delivered all the time!

I would ring and complain, request they re deliver or at the very least they could leave your shopping there so you could pick it up (if you drive and have time) but tbh I think they should try and re deliver.

TheOrigRights · 12/08/2022 11:39

I regularly send my 23yo DS a Tesco delivery. From my account to his address. Including alcohol. It's never been a problem, and I've been doing it since he was 18 and at university.

gatehouseoffleet · 12/08/2022 11:41

CredibilityProblem · 12/08/2022 10:40

The implication is that they would disallow the fairly normal practice of parents sending a grocery order as a gift to their student child.

Indeed this.

If this is a rule, they need to make it very clear on their website. Most people would assume that someone over 18 with ID to prove it could take in shopping. And they should be able to take in shopping without ID if there's no age restricted items in it.

Waitrose are ridiculous though. They employ 16 and 17 year olds - that in itself is fine, but then they put them on the cigarette/lottery counter. They are too young to serve goods on that counter, so more or less every transaction has to be approved by am "adult". It is utterly ridiculous.

gatehouseoffleet · 12/08/2022 11:43

DownNative · 12/08/2022 10:56

To add, it doesn't matter if there's no age restricted items in shopping as the entire shopping cannot legally be left with under 18s anyway.

Even if its just food.

That'll be in your terms and conditions.

There's no law to say you can't leave non-age restricted items with under 18s.

They might have it in their terms of business, but that is a contractual, not a legal requirement. The distinction matters.

KalvinPhillipsBoots · 12/08/2022 11:44

Sainsburys refused to leave my shopping with my 21 year old son, apparently it's the law?

Mummyoflittledragon · 12/08/2022 11:44

Ocado are great. I had to go out. I left instructions to leave it in the garage (door open). It was during covid restrictions. Dd, who was 13 at the time collected it and put the shopping away once they’d gone.

Hesma · 12/08/2022 11:45

Why would you arrange delivery and then go out???

gatehouseoffleet · 12/08/2022 11:46

CredibilityProblem · 12/08/2022 11:03

Oh I see, you've just got a driver who's failed to understand how "challenge 25" work. That's really annoying and they need to improve their training and/or not hire complete numpties.

It happens all the time. Retailers are so rubbish at training their staff properly - on legal stuff - on this, on consumer law, on data protection.

How difficult can it be? Someone looks under 25, so you ask them for ID. They show ID confirming they are over 18, so you leave shopping. If they don't have ID you see if someone else with ID is about, otherwise you have to take shopping away.

However, I do think if there are no age restricted items they should leave shopping. They would let a 16 year old buy groceries in store, so online shouldn't be any different. But as long as their terms of business are abundantly clear on that, that's fine.

gatehouseoffleet · 12/08/2022 11:46

KalvinPhillipsBoots · 12/08/2022 11:44

Sainsburys refused to leave my shopping with my 21 year old son, apparently it's the law?

It is not the law. Unless he didn't show ID and there were age-restricted items in there.

PeekAtYou · 12/08/2022 11:47

That's crazy.

tesco, Asda and Sainsburys will leave with an over 18 if they have ID

gatehouseoffleet · 12/08/2022 11:48

Hesma · 12/08/2022 11:45

Why would you arrange delivery and then go out???

Loads of reasons eg having to pick someone up from somewhere if their train was cancelled.

And sometimes they don't come when they are supposed to as they get held up.

Or they come early!

oakleaffy · 12/08/2022 11:48

@Endlesslypatient82
I can beat that hands down..

Ordered some scissors from Amazon to make up enough for a ''free'' delivery .

The delivery driver posted them, then knocked.

STUPIDLY I answered the door, and had the scissors in their envelope n my hand.
He snatched them from me and demanded ID!

I promise you I am way, way way over 18, and look it.

He absolutely would not give back the scissors until I'd got my passport.

I was fuming.

These people haven't the sense they were born with.

PugInTheHouse · 12/08/2022 11:49

It doesn't make any sense that U18s can't accept the order if no restricted items. I have never read the T&Cs, I just assumed if was common sense that no alcohol etc could be taken in but didn't cross my mind my 16 yo couldn't accept the shopping.

RoseDog · 12/08/2022 11:49

My DD is 19 and sometimes does her own grocery shop from Asda, Tesco or Morrisons and has never had any issues, she has even ordered alcohol.

ReeseWitherfork · 12/08/2022 11:50

Pugdogmom · 12/08/2022 10:41

There’s been a real increase in 24 year olds causing absolute anarchy with bags of carrots. Ultimately I think it’s the single biggest problem in society today and Waitrose are only being responsible.

Er....what? 🤣 Anarchy with carrots? I need more details on this...🤣

I was kidding! Although I see OP ordered a cabbage so I’m glad her daughter wasn’t left alone with it. Who knows what may have happened.

Sparklingbrook · 12/08/2022 11:50

I agree that there's been a bit of crossed wires with 'Think 25', the driver has misunderstood.

SoupDragon · 12/08/2022 11:51

toomuchlaundry · 12/08/2022 11:37

@littleducks they certainly shouldn’t be handing over an order to an 8yo

I doubt very much the 8 year old is alone.

MyneighbourisTotoro · 12/08/2022 11:51

Absolutely ridiculous! I was married, living in my own home and had my first child by 22! Home deliveries were a life saver for me with a new born! What do they expect uni students to do?

JinglingHellsBells · 12/08/2022 11:51

Not read all the posts but phone Customer Services and the store where the order was picked and delivered.

gogohmm · 12/08/2022 11:53

I regularly se d deliveries to my university student DD's school from my account. Not Waitrose though. Tesco didn't ask for id even despite alcohol

Sheepreallylikerichteabiscuits · 12/08/2022 11:54

This is baffling

So when I was 24, living with my 27 year old partner, if the account had been in his name I wouldn't have been able to accept delivery of our own food shopping?

Thanks bonkers