Waitrose refused to leave grocery delivery with 22 year old daughter!

[Endlesslypatient82]

No alcohol
no toiletries ie razor blades

just food.

My DD was working from home. She showed ID and he said that couldn’t leave with anyone under 25.

Seems bloody daft to me.

Now got to arrange a re delivery but was for friends over… tonight!!

The Over 25 or Think 25 rule is to ask for ID from anyone who looks under the age of 25. If someone then presents ID showing they are over 18, (which OP's dd did) then the transaction/delivery is able to continue.

My dd was one of those mystery shoppers until she got too old last year.

Oh it must be a different organisation. DS just does the audit and uploads the results.

It depended on the customer. For some audits she did just upload resluts, some stores (Tesco was one) when she did in person audits she had to have a pass and a fail certificate ready printed in advance and she then had to give them to the manager afterwards.

It was a great way to get free food/alcohol!

And the other issue here is that the Think 25 only applies to age restricted goods anyway.

It doesn't apply to general groceries.

So the policy should be to deliver, unless there are age-restricted items and there is nobody in the house who looks over 25 or who has ID showing they are over 18.

I have no idea why it is only the supermarkets which make such an issue of this. If I order from Amazon or anyone else come to that it just gets delivered, nobody cares. Amazon just ask for ID for alcohol (and I think they ask everyone).

Interestingly I order wine from a different organisation and they just deliver and will even leave it outside. I've not had to upload ID to order. Not saying which, as I don't want them to change their policy!

@ReeseWitherfork This is what can happen with under 18s and cabbages - perhaps they have a point

Neat ignoring my update

waitrose have confirmed the delivery driver was wrong

the delivery driver apologised upon re delivery

So the carrot anarchists are making it too hazardous for a 25 year old woman to take in a shopping delivery? This is a joke, right?

😂 Honestly, the youth of today.

That madness. I was living with my husband at 22. Would they not have left shopping with him that I’d ordered?

I wonder how grocery shopping deliveries compare with other online shopping deliveries on this issue?

For example, my 10 year old DS loves answering the door and as a result sometimes takes receipt of parcels from DPD/Hermes etc. I am always at home when this happens, though may be in a different part of the house and by the time I get to the door the delivery driver has gone.

Though I can't think of any restricted items I've ordered online, who is to say my Amazon parcel isn't full of knives?! Presumably the couriers have different T&Cs from online grocery shops?

Think 25 only applies to age restricted items INSTORE.

But it applies to an entire ONLINE delivery irrespective of whether age restricted items is in the order or not. This is in the terms and conditions.

Deliveries CAN be made upon production of valid ID proving individual is 18+.

Tesco man was telling me yesterday that they've told them recently they aren't allowed to deliver to under 25s. (I was on the loo and asked Dd to answer the door)

Sorry unless they can prove they're over 18

Though I can't think of any restricted items I've ordered online, who is to say my Amazon parcel isn't full of knives?! Presumably the couriers have different T&Cs from online grocery shops?

There should be specific instructions for the deliverer for blades. I received a package last year - it seems it's not just 'think 25', I'm 60 but was asked for my birthday (or maybe just year) which he had to enter into his device. (After which he commented I must have had an easy life ... maybe, but not that easy!

Which rather goes to show how, despite assertions above that training is obligatory and a simple message, individuals still fuck it up on a regular basis, and spread misinformation

In our old house, the Hermes delivery chap ( who had been coming to us for years) used to be accompanied in school holidays by his daughter aged about eight, often dressed as a fairy. Small parcels she was sometimes allowed to deliver alone.

she received many a tip.

Sainsbury's leave shopping with my 17 year old DS on the few occasions I’m not here. Maybe it’s because he already has a full beard😄

He's wrong and has clearly misunderstood our Think 25 policy.

Tesco allow us to deliver to those who are 18+ and can prove age with valid ID. Think 25 is there to prompt driver to ask for proof of age.

We cannot deliver to those who are under 18 irrespective of contents of order.

Some of the posts on this thread apparently explaining the "Think 25" policy do clearly demonstrate how it gets fucked up so much.

If the person looks as though they are or could be under 25 then ID should be asked for. If the ID is produced and proves that they are over 18 (even if still under 25) then the delivery or in-store transaction can go ahead.

If no valid ID is forthcoming then the delivery or transaction will be declined.

Coleslaw-ter surely? <slinks off before she’s pelted with rotten veg>

Refusing to leave an order with someone 18 - 24 without there being objective justification for the policy would be age discrimination. Glad to see Waitrose have accepted their mistake, but hope (since initial customer service person also though it was okay) that they retrain their whole staff.

Some of the posts on this thread apparently explaining the "Think 25" policy do clearly demonstrate how it gets fucked up so much

When I started working im pubs it was all so simple. Anyone looks underage. Id them.

Over the years I've seen this escalate to the point where staff are so frightened they will get caught out either by the.police plants or internal assessments/testing i can see why they have become so paranoid and fearful they apply the policy in situations its not really applicable to.

My actions haven't really changed beyond an age starting point. But the pressure, constant testing, reminders of licenses being lost and large personal fines, that has increased a hell of alot.

I can see why staff get so paranoid and over zealous.

The more you have to think about something the more you mess up or over think or doubt your decisions.

I can see your point @Whatwouldscullydo

But having asked for ID and it being produced, and being over 18, then what about the training makes it unsafe/confusing to proceed?

I can see the need to arse-cover by asking in an expansive range of circumstances, but not to reject proof of age (unless it’s v v obviously fake)

If a company wishes to sell only to those aged over 25 then it needs to be very, very clear about what it is doing and why (and whether they’ll have a ‘challenge 30’ policy )

@Whatwouldscullydo Yes, I can see your point there too.