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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

to warn you about this company offering solutions to child's anxiety and school refusal?

280 replies

Hols12345 · 30/07/2022 22:40

They advertise on Facebook as Young Vibes, Your Child Freedom Formula, Peaky Parents, Anxiety, Our Formula, and various other names.

They use a 'high ticket' sales technique, where they offer a webinar and then urge you to book a call. The call is a high-pressure sales call.

They have changed their name quite a few times over the last year, after they were investigated by the Advertising Standards agency - www.asa.org.uk/rulings/tomwill--holdings--ltd-g21-1116080-tomwill--holdings--ltd.html, and they were featured in a BBC radio 4 documentary www.bbc.co.uk/programmes/m000zt9y

There are a few threads on the child mental health boards - here's one. www.mumsnet.com/talk/child_adolescent_mental_health/4239684-your-child-freedom-formula-has-anyone-tried-it?page=1

On the threads there are people from 'both sides', including some who have been through the program, so it's well worth having a read if you are thinking of making the call.

OP posts:
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SamanthaRobinsYoungVibes · 07/06/2023 06:47

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TeenDivided · 07/06/2023 06:54

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Not quite sure where you are going with this post?

In the case of the PP they told you their child was autistic, and you now say you can't help anxiety for autistic children. I hope you gave or will give them a full refund?

SamanthaRobinsYoungVibes · 07/06/2023 06:59

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TeenDivided · 07/06/2023 07:00

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Oh rubbish.

It is not MN's fault that you were called out on your misleading advertising, high charges, high pressure sales.

Those tactics would be bad enough if you were selling a stain remover, but dealing with desperate families?

All the unrelated names very much looks like you are 'behaving like criminals' (your words).

What would surely have been better would have been openness and honesty. If your product is so good it would have spoken for itself and word of mouth would have spread its resounding success without any need for the tactics you chose to employ.

toomanyhobbies · 07/06/2023 07:02

You were not forced to act like you were guilty. You could have tried to address negative reviews as ligament companies do. By rebranding (which costs money which in an early response you said the reasons prices were high at the start was the need for money. Not rebanding would save money) it also comes across as very suspicious. Would you trust say a builder who keeps changing their name?

If you are so confident in your program then at the very least I hope you have made it clear that you are the same company under a different name. Also how many people have signed up again when you have advertised under a different name?

BruisedSkies · 07/06/2023 07:10

How come you are now saying you believe autism exists when in a previous video you said it didn’t. That your GP told you that ‘everyone was a little bit autistic’ or something like that.

Why did you do lots of ‘sock puppeting’ on the first ever
thread?

Why did you take someone to court when the programme didn’t work for them and they didn’t want to pay?

Why did you keep rebranding but then using parent reviews from previous brands, to the point that TrustPilot put a warning up about you?

nothingcomestonothing · 07/06/2023 07:13

nothingcomestonothing · 06/06/2023 20:17

You have said you work with adopted children. If that is true, you are breaking the law. Would you care to comment on that?

@SamanthaRobinsYoungVibes still no comment on whether you were lying or breaking the law, when you said you work with adopted children? Because it's one or the other

SamanthaRobinsYoungVibes · 07/06/2023 07:20

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3xteens · 07/06/2023 07:22

TeenDivided · 07/06/2023 06:54

Not quite sure where you are going with this post?

In the case of the PP they told you their child was autistic, and you now say you can't help anxiety for autistic children. I hope you gave or will give them a full refund?

Thanks@TeenDivided . I've still not had my query answered re. Taking on an autistic child @SamanthaRobinsYoungVibes

BruisedSkies · 07/06/2023 07:58

Why did you claim to have a 100% success rate? Then that was stopped by ASA. Then you made that same claim again with another of your reincarnations?

What is your process if you had a concern about a child?

SamanthaRobinsYoungVibes · 07/06/2023 08:00

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BruisedSkies · 07/06/2023 08:05

We made this clear where did you make it clear?

medianewbie · 07/06/2023 08:20

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It's a Red Flag that you don't take responsibility for your own decisions.

IncompleteSenten · 07/06/2023 10:41

How can you say there are no courses in child anxiety?

So much training includes dealing with anxiety! Understanding it. Techniques to help.

So while there may not be a qualification called "how to cure childhood anxiety in 6 easy steps" it is 100 % untrue that no qualifications exist that would equip someone to actually understand the issue and give them the training to be competent in helping.

BruisedSkies · 07/06/2023 10:43

Why do you think that all other professionals believe anxiety to be a mental health difficulty and you don’t?

What is your definition of mental health?

IncompleteSenten · 07/06/2023 10:44

A question - how can a sales team design such a disgusting pitch and deliver it without it being approved by the owner or the company or without the owner even being aware that this was happening?
Doesn't that show an alarming level of incompetence?
Have the people who were recruited into the scheme using such unethical methods been offered a full refund and apology?

3xteens · 07/06/2023 11:09

@BruisedSkies the idea I think is that the way your body reacts to anxiety is physiological, it is the adrenaline from the fight/flight/freeze/fawn response that causes physical reactions like sweating, vomiting, stomach pain etc. Mental and physiological health go hand in hand in many ways anyway. For eg. gut health can effect mental health (or vice versa).

BruisedSkies · 07/06/2023 11:52

Yes, I just don’t really get why Sam is so adamant that anxiety is not a mental health problem. All mental health problems have a physical component and physiological changes, but I’m curious about her exact distinction of the two. I don’t find it very clear.

Sandrose · 07/06/2023 12:39

@SamanthaRobinsYoungVibes

I have looked at your new website and it does look more professional than it used to. Which to be honest is quite terrifying, as I see nothing different in your ethics, coercive sales tactics, (minimal) expertise, (lack of) qualifications, (non-existent) oversight or safeguarding for vulnerable families.

All of which you could change if you actually wanted to. No one here is trying to do anything more than share information to help families who are looking for support actually get good help. But instead you blame 'social media mums' for the fact that people are [thankfully] wary of using your services.

I looked back at the other thread, which you have also posted on, and saw a very recent customer commenting on their experience with you only last month. I think it sums up everything I have learnt about you and your organisation(s).

I attach screenshots.

Incidentally, in case you try to justify your 'shouting' at a father or calling him an 'asshole' as necessary in the interests of the child, don't bother. I'm quite comfortable with the idea that parents sometimes don't act in the best interests of their child (despite their generally wanting to). I've come out the other end of family psychotherapy to help with just the issues you claim work with. No actually qualified or supervised person working with a family (or individual) would ever think it was acceptable to speak to a family in this way.

As for a phonecall last month telling a family that you are shutting down.... I assume that is another lie?

to warn you about this company offering solutions to child's anxiety and school refusal?
to warn you about this company offering solutions to child's anxiety and school refusal?
PickAChew · 07/06/2023 12:59

"The amount of parents who enrolled after the threads started dropped drastically by around 90% - The effect of social media can be catastrophic."

For you, maybe, Samantha. Less so for the bank balances and hopes of families desperate for real help for their kids.

Your" you made me do it" responses do nothing to improve anyone's trust in you.

Hols12345 · 07/06/2023 13:40

@Sandrose "No one here is trying to do anything more than share information to help families who are looking for support actually get good help."
✔Well said.

to warn you about this company offering solutions to child's anxiety and school refusal?
to warn you about this company offering solutions to child's anxiety and school refusal?
to warn you about this company offering solutions to child's anxiety and school refusal?
OP posts:
Hols12345 · 07/06/2023 15:00

The screenshots in my last post are of Sam Robins's response to a thread on MN in 2021. You can read the thread in the child mental health forum but searching for 'Your Child Freedom Formula'

Also Sam and Martin Robins's reviews of High Ticket Coaching Academy which is a business that coaches others to get very high paying clients by using high pressure sales tactics and "funnels".

Bear in mind their business was coaching for families with children suffering with anxiety. The MN thread originally caught my eye as a parent who had been through a really difficult time with my child's mental health. I knew how desperate parents and children can be in this situation.

The kinds of sales tactics that were used by this business were so unethical and predatory and totally inappropriate for a business dealing with vulnerable children and families.

Although they have smartened up their website based on the feedback they got from these threads, the way they've conducted themselves has done nothing to change my mind about them.

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SamanthaRobinsYoungVibes · 07/06/2023 17:02

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SamanthaRobinsYoungVibes · 07/06/2023 17:04

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