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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about cleaner walking in on me naked

312 replies

Yolojo · 25/06/2022 07:20

Staying in a chain hotel, Western Europe, 8am. I'm up but also naked in bed, having a coffee. Someone knocks on the door, I ignore it, not sure if it's my door or someone else's. Then the door opens and a man calls out something, I dive under my sheets and I think I shouted out 'there's someone in here', so the door closes. I throw some clothes on, go in the corridor and say to the guy that check out is 11, and also angrily 'don't come in my room, what the hell!' I didn't have a 'do not disturb ' sign on my door, but then I wouldn't expect to have to use it if I'm checking out before 11. AIBU to complain?

OP posts:
girlmom21 · 25/06/2022 08:38

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

Yeah it just saves you the worry of not knowing whether they'll come in or not

MistyRuins · 25/06/2022 08:39

HarvestFly · 25/06/2022 08:36

I'm with you @Yolojo

8am is too early for cleaners to be coming into rooms. Unless it's an airport hotel who is up and out by 8am on a Saturday 🤷🏼‍♀️

I think the hotel is probably a better judge of when is a good time to start cleaning rooms.

If no rooms were available for cleaning at 8am, I'm pretty sure their cleaners would start later ..

coffeecupsandfairylights · 25/06/2022 08:39

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

Yes, I always use the sign if I'm in the room and don't want to be disturbed.

That's normal, surely?

Phos · 25/06/2022 08:40

Yes YABU to complain. He did everything right and there was no do not disturb sign on the door.

GreeboIsMySpiritAnimal · 25/06/2022 08:40

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

DH and I have stayed at hotels, of various ratings, including 5*, all over the world, and we always put the DND on the door as soon we go in, unless we've ordered room service, and take it off/flip it over to "please clean" when we go out in the morning.

No idea if it's "expected" or correct hotel "etiquette" - but we've yet to be disturbed in a hotel room!

ANUsernam · 25/06/2022 08:40

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

Yes, this is exactly what I always do.

Ime, later in the day you don't need one - until 'turn down service' if you're staying somewhere that does that, because once they've been round in the morning they won't be round again - unless you were in the room on their first pass so they skipped your room until later.

SandyWedges · 25/06/2022 08:41

HarvestFly · 25/06/2022 08:36

I'm with you @Yolojo

8am is too early for cleaners to be coming into rooms. Unless it's an airport hotel who is up and out by 8am on a Saturday 🤷🏼‍♀️

I imagine the hotel know when their guests start to leave.. or be at breakfast etc to refresh towels. People might get up early to get to the beach or set off before traffic gets bad or have a really shit nights sleep and just want to get out of there.

Butitsnotfunnyisititsserious · 25/06/2022 08:41

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

Well yea. Well done, you've finally grasped what it's there for.

ihatethefuckingmuffin · 25/06/2022 08:41

I enjoy the 8/9 am knock to get the coffee etc refilled, saves me having to go down to reception.
The 6pm knock for a quick clean, fresh towels, coffee refills, bed turn down,

When I don’t want them I find the dnd works wonderfully.

People check out at varying times of the day and don’t always stay until the last minute. Even more confusing for cleaners to keep up with this if the hotel has a day use booking. Never mind the ones you can get a later check out.

SandyWedges · 25/06/2022 08:42

Yolojo · 25/06/2022 08:30

To follow through on the logic of a lot of posters here, should I then put the DND sign on the door when going to bed every night and take it off when I leave in the morning? It's not a bad idea, but I wasn't aware this was standard practice. I thought it was used for later in the day and you were staying in, tbh.

Yes. That's exactly what to do. Take it off when you're up and on your way out.

AmaryIlis · 25/06/2022 08:45

Yolojo · 25/06/2022 07:53

It seems the majority opinion is I'm being unreasonable, so I'll go with that. I'm normally someone on the side of people in service jobs having done those jobs myself and don't want to get anyone in trouble, nor I'm I trying to get money off, seeing as I'm not paying for it anyway. I felt vulnerable with an unknown man entering my room whilst I'm, y'know, naked. I thought 8am was a bit early for a Saturday, especially as I'm checking out later, I could have been asleep (and in fact wanted a lie in after working all week, but my body clock had different ideas). I don't normally stay in hotels, I didn't think I'd have to use a do not disturb sign if I am checking out at the normal time of 11 anyway. If nothing else, surely it's bad practice to be knocking on hotel guests doors at 8am anyway?

How hard would it have been to call out "Not just now"? He was entitled to think the room was empty. Suppose he had needed to alert you to something that mean you needed to leave the building?

MrsPrimulaSpread · 25/06/2022 08:45

@girlmom21 and @coffeecupsandfairylights , then you wait until after 11
You don't disturb paying guests

DangerouslyBored · 25/06/2022 08:46

do you not stay in hotels v often? If you don’t want to be disturbed, use the ‘Do Not Disturb’ door sign. It’s a fairly simple concept Confused

Don’t complain about a member of hotel staff for going about his business 🙄

samebutdifferentt · 25/06/2022 08:46

I wouldn’t make a complaint over this. Saying that, I’m sure they have a system to check that the occupier has actually checked out in most hotels now. So can check a handheld device etc. usually the check out rooms are left for later. If you’d been at breakfast and hadn’t taken your stuff out yet he couldn’t really clean properly for the next stay anyway.

Use the sign next time to save yourself the hassle.

MassiveSalad22 · 25/06/2022 08:48

How’s the cleaner ever meant to clean any rooms if they’re not allowed to enter a room after no response to a knock??

girlmom21 · 25/06/2022 08:48

MrsPrimulaSpread · 25/06/2022 08:45

@girlmom21 and @coffeecupsandfairylights , then you wait until after 11
You don't disturb paying guests

But what if the guests staying want a mid-day nap? What if they have a baby who's napping when they turn up?

Are you happy with a 7pm check in to ensure nobody's bothered until after check out?

shrunkenhead · 25/06/2022 08:48

YABU on so many levels.
No sign on door
You didn't respond to a knock
You were naked - just wear some clothes
You shouted at him when it wasn't his fault!
In many hotels people leave early for work eg 7 or even earlier so it wasn't unusual for the cleaners to be around at that time. Perhaps the printer had broken and they couldn't print out a current list of check-outs.
This is really common and the poor bloke will no doubt be mortified. Here's some hotel tips for future hotel usage :
If someone knocks on your door answer it.
Put the DND sign on the OUTSIDE of your hotel room door.
Wear some pjs in bed.

You're welcome. Good luck if you use hotels in the future.

RosesAndHellebores · 25/06/2022 08:48

YABVVVVVVVVVU
No do not disturb
He knocked
You were rude and swore
And not least because the title of your thread indicated a naked cleaner walked in on you thus turning the thread into a complete disappointment

PAFMO · 25/06/2022 08:50

Yolojo · 25/06/2022 08:19

I haven't shouted at anyone, for those admonishing me for apparently causing a disturbance. It's fairly common in the hotels I've stayed in for cleaners to start work only after check out time, it's not as shocking a suggestion as you are implying.
"Yolojo

MistyRuins I'm a business traveller myself, but it's a Saturday, not a day of work.

It is for the hotel workers"
You're missing the point. I'm suggesting that it's bad practice, if nothing else, to routinely wake up hotel guests at 8am on a Saturday. It's too early, ideally reception could provide a list of empty rooms/ early check-outs to the cleaners if an 8am start is needed, rather than randomly knocking on doors of people who may want some rest.

You said yourself that you shouted angrily.
Maybe if you didn't want us to think you hadn't shouted at anyone, you shouldn't have said that you shouted.

Yolojo · 25/06/2022 08:51

It's funny how there's been a lot of class-based assumptions on this thread, the narrative some have spun that I'm some sort of pampered Marie Antoinette figure and he's the oppressed underclass is way off the mark. I'm from a working class background, until very recently I've been living in dire, food bank level poverty, and I currently won't be earning much more than the cleaner either. I felt vulnerable being walked in on whilst naked by a man, and as I'm not experienced staying in hotels I wanted to check what's the norm.

OP posts:
FrecklesMalone · 25/06/2022 08:51

I stay in hotels all the time for work and never have had a cleaner come in before check out. We often work late so would be very fucked off to be woken up at 8am.

Yolojo · 25/06/2022 08:52

"You said yourself that you shouted angrily." - no, nowhere at all did I say I shouted.

OP posts:
SparklyAntlers · 25/06/2022 08:52

I've never put a DND sign up on the morning of check out, and I've never been disturbed. Why would they clean a room that hasn't been checked out - assuming the guest has left for the morning and will return - only to have to clean it again when they do check out in a few hours?

I also agree with you about the knock. It's hard to know which door is being knocked. Plus if I wasn't expecting anyone and it was the day of check out I would think it ok to ignore it too - it's up to you to decide if you answer a knock or not, it's your space. And given they didn't have any reason to enter the room you are being reasonable to expect them to respect your privacy.

It was his mistake entering the room - or possibly the mistake of the person who created the room list, though it sounds like it was all handled professionally with him exiting immediately. I would complain but not make it personal about him, he may not have been given the right information and he did do the right thing when he realised.

MrsPrimulaSpread · 25/06/2022 08:55

Then I would put a DND sign on the door @girlmom21
I wouldn't put it on before 11 as I wouldn't expect housekeeping to come before then unless I'd told them the room was free

Yolojo · 25/06/2022 08:55

Oh yes, I said "Then the door opens and a man calls out something, I dive under my sheets and I think I shouted out 'there's someone in here', so the door closes." I didn't shout at him angrily in the hall, I spoke to him, you're deliberately conflating two very different interactions on purpose to try to make it look worse than it was.

OP posts:
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