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Share your dilemmas and get honest opinions from other Mumsnetters.

Can our wedding venue do this??? Any lawyers?!

508 replies

RedWineRage · 09/06/2022 18:17

Posting here for traffic....and also some perspective/help/ideas!

Getting married this summer. Reception venue is stately home-type place which is open to the public but also does weddings, has done successfully for years. Top listed wedding venue in various magazines etc and very good reviews. So - not some shady outfit.

Email out of the blue this week - all rather breezy - due to several incidents at recent events, just to let you know we will no longer be serving red wine at all, with immediate effect.

But don't worry, we'll just swap that out for rosé in your drinks package.

What???

My mum only drinks red wine. Several family members prefer red wine. We planned to have beef as a main.

Totally unacceptable, right? They appear to be relying on some woolly clause in the contract around "it's a historic building, changes may need to be made to your wedding plan that are out of our control due to operational reasons" etc.

We're genuinely considering trying at short notice to get another venue, and trying to claim money back through small claims. Has anyone done this? Any ideas on how likely we are to be successful?

My mum can't not have an alcoholic drink at my wedding. Sorry I'm ranting and probably not being very rational.

Perspective and advice welcome!!

OP posts:
Moosake · 11/06/2022 10:49

Antarcticant · 11/06/2022 10:47

I think offering to pay for a protective floor covering and maybe one of those under table cloth protectors might be a better way to go about it.

Yes, although if they go down this route I think the venue should be paying, not the OP. For future bookings, sure, they can say red wine is not on the menu or they can ask for an extra fee to cover protective measures but the OP booked and paid in good faith for a package including red wine, and this should be honoured.

That's a good shout.

HermioneAndRoger · 11/06/2022 10:50

Burgoo · 11/06/2022 10:20

@RedWineRage

You Mum CAN not have an alcoholic drink at the wedding. She just chooses not to. If someone has that much of a need to drink alcohol I think that's more of a problem.

I always tell people to rate the problem to see if you should act on the urge to do something...

  Place settings &lt;<span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span>--&gt; The staff all dressing
  "wrong" colour,                                                                       in clown gear and 

not having right serving beef to a vegan

font on the service (1) wedding (10)

Where does this sit on the scale?

For me its 1 out of 10, not ideal but fine no problem. We still have an array of different wines (non-red) plus vodka, gin, beers etc. People can suck it up for a day and drink something different or shock horror not drink alcohol at all (for the record I didn't drink at mine).

Yes they agreed to something then changed their minds. That's what I call life. Things change and unless its something ultra important I tend to just go with the flow. Is there any point in getting worked up about it? It seems a lot of stress for something relatively inconsequential.

Small claims will ask you what you are actually claiming for. It really needs to be quantifiable. For example, if they didn't provide ANY wine with the food then you may have a case. If they didn't provide a service you had expected. But if they have given you an alternative then you can't claim just because you were "a little sad" at not getting what you want or if your Mum can't tolerate a day without drinking.

Apologies for the bluntness.

Rarely does a post give such a clear impression of its author. Sanctimony personified.

ZoyaTheDestroyer · 11/06/2022 10:55

HermioneAndRoger · 11/06/2022 10:50

Rarely does a post give such a clear impression of its author. Sanctimony personified.

Sanctimony Personified would be a cracking name-change Grin

PaddingtonBearStareAgain · 11/06/2022 11:29

Lottapianos · 11/06/2022 09:15

Some MNers are just plain weird when it comes to alcohol. It's like a competition to see who cares less about it. Suggesting that the bride's mum can make do with tea instead of red wine? 🙄 There is nothing wrong with having a drink, especially at a special occasion. The venue are being extremely unreasonable but I honestly don't know what you can do about it OP. It's really crap, I'm sorry

Some also very snobby about it. There are those that suggest no one likes Rose and everyone likes red which isn't true.

Works both ways.

ChocolateHippo · 11/06/2022 11:57

Antarcticant · 09/06/2022 19:12

But don't worry, we'll just swap that out for rosé in your drinks package

I'd be insisting they 'swap that out' (🙄) for Champagne.

This. Rose is horrid. Tell them that, since they're the ones changing the drinks package at this stage, they need at least to offer some decent champagne.

WouldBeGood · 11/06/2022 12:10

Surely tea is just as dangerous?!

WimpoleHat · 11/06/2022 12:21

Yes they agreed to something then changed their minds. That's what I call life.

Is it? When you’ve paid a lot of money for a service? I don’t think so. I’ve booked and paid to see Hamlet and they change it so I’m off to see Harry Potter? I’m still going to the theatre. I’ve paid for highlights but I get a cut and blow dry? They’ve still done my hair. This is a company offering hospitality and events. At a high cost. And if the venue is that fragile that it can’t cope with basic parts of catering, it’s not a suitable venue. This is probably why, for example, you can’t get married in the Great Hall at Hampton Court. Or the Tower of London.

As I said, I think saying “no red wine” is akin to saying “no potatoes”. Yes, nobody dies. If you went round to a mate’s and they dished up roast beef and pasta, you’d happily eat it and be thankful for the hospitality. But if you’d paid a lot of money to have that meal in a restaurant and they “swapped out” your roast potatoes for a side of fusilli, I think you’d be a bit hacked off. Fair enough to impose that condition for future bookings - then people can decide whether that’s important to them or not. But to do it retrospectively is awful.

PaddingtonBearStareAgain · 11/06/2022 12:32

This. Rose is horrid

Jeez in your opinion. I can't drink red wine.

The wine snobbery in here is hilarious

SausageAndCash · 11/06/2022 12:33

Burgoo · 11/06/2022 10:20

@RedWineRage

You Mum CAN not have an alcoholic drink at the wedding. She just chooses not to. If someone has that much of a need to drink alcohol I think that's more of a problem.

I always tell people to rate the problem to see if you should act on the urge to do something...

  Place settings &lt;<span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span><span class="line-through">-</span>--&gt; The staff all dressing
  "wrong" colour,                                                                       in clown gear and 

not having right serving beef to a vegan

font on the service (1) wedding (10)

Where does this sit on the scale?

For me its 1 out of 10, not ideal but fine no problem. We still have an array of different wines (non-red) plus vodka, gin, beers etc. People can suck it up for a day and drink something different or shock horror not drink alcohol at all (for the record I didn't drink at mine).

Yes they agreed to something then changed their minds. That's what I call life. Things change and unless its something ultra important I tend to just go with the flow. Is there any point in getting worked up about it? It seems a lot of stress for something relatively inconsequential.

Small claims will ask you what you are actually claiming for. It really needs to be quantifiable. For example, if they didn't provide ANY wine with the food then you may have a case. If they didn't provide a service you had expected. But if they have given you an alternative then you can't claim just because you were "a little sad" at not getting what you want or if your Mum can't tolerate a day without drinking.

Apologies for the bluntness.

Very pompous.

@Burgoo : you are not seeing the same problems that the OP is seeing. Or you don't see her problems as your problems.

It is not about everyone being able to neck alcohol.

The OP is paying for an expensive wedding. Many people would find it weird to spend top dollar on beef as a main and not enjoy the complementary pairing of the wine most suited (in very many people's taste) to beef.

Many people paying for a wedding would like their guests to feel as well catered for as possible.

Fine - this wouldn't matter to you.

The OP has no doubt done her own version of your little exercise and IS upset about it because it affects her choices and the comfort and enjoyment of her guests.

For the record...I would think it odd and a bit disappointing, not to make the best of a beef dish by having to drink wine or soft drinks that don't enhance the flavour etc.

theadultsaretalking · 11/06/2022 13:04

I think some of the posters here equate having alcohol with getting drunk - means to an end, kinda thing. And in this sense, it doesn't matter what you drink - red, white, rose or spirits as long as they get you to the right condition - so they genuinely don't get the issue.

Other people view wine pairing as part of the whole meal experience, it adds to the enjoyment and serving good and appropriate wine with the meal signifies respect for the guests.

For my French husband that would genuinely be a deal-breaker, and he is a very moderate drinker himself and a very chilled non-pompous guy.

LilyPond2 · 11/06/2022 13:05

Haven't RTFT, but my first thought is that a clause that allows a venue to make changes for reasons beyond its control would not allow the venue to stop serving red wine. Surely it's within the venue's control whether it serves red wine or not?

ZoyaTheDestroyer · 11/06/2022 13:10

theadultsaretalking · 11/06/2022 13:04

I think some of the posters here equate having alcohol with getting drunk - means to an end, kinda thing. And in this sense, it doesn't matter what you drink - red, white, rose or spirits as long as they get you to the right condition - so they genuinely don't get the issue.

Other people view wine pairing as part of the whole meal experience, it adds to the enjoyment and serving good and appropriate wine with the meal signifies respect for the guests.

For my French husband that would genuinely be a deal-breaker, and he is a very moderate drinker himself and a very chilled non-pompous guy.

Well indeed, this is how most normal and reasonable people would feel. Unfortunately this brooks no argument with people who think it a badge of honour to declare that they wouldn't notice whether they were served blue WKD or château Margaux with their steak.

ChocolateHippo · 11/06/2022 13:17

PaddingtonBearStareAgain · 11/06/2022 12:32

This. Rose is horrid

Jeez in your opinion. I can't drink red wine.

The wine snobbery in here is hilarious

The OP doesn't want rose at her wedding. She wants red wine. Yes, some people like rose, while others think most roses taste like alcoholic squash. But it's really not a mainstream and generally acceptable alternative to red wine. It's like saying "Oh we don't serve coca cola or lemonade, but we can do you ginger beer instead as a soft drink". Yes, a few people might like ginger beer but many won't. Red wine, white wine, beer (at least at the bar), water (still and sparkling) and the standard soft drinks are the usual package you would legitimately expect in most hospitality venues unless flagged up to you when booking.

Antarcticant · 11/06/2022 13:21

LilyPond2 · 11/06/2022 13:05

Haven't RTFT, but my first thought is that a clause that allows a venue to make changes for reasons beyond its control would not allow the venue to stop serving red wine. Surely it's within the venue's control whether it serves red wine or not?

I agree. 'Beyond its control' would be if there was a national red wine shortage, for example.

mcdouglas · 11/06/2022 13:39

If they signed an agreement for red wine they should keep to that agreement and not agree to any more if they have a problem on the subject.
Maybe you could be compensated.

mellicauli · 11/06/2022 13:51

beyond its control could be that the insurance company is refusing to offer cover for any more red-wine-on-marble accidents

Moosake · 11/06/2022 14:09

mellicauli · 11/06/2022 13:51

beyond its control could be that the insurance company is refusing to offer cover for any more red-wine-on-marble accidents

Ah yes that would do it.
I think its worth asking OP if they can just apply it to new bookings though?

Butterfly44 · 11/06/2022 14:12

First world problems Hmm

PaddingtonBearStareAgain · 11/06/2022 14:38

Antarcticant · 11/06/2022 13:21

I agree. 'Beyond its control' would be if there was a national red wine shortage, for example.

Could easily be they are no longer insured for it. It could mean anything.

PaddingtonBearStareAgain · 11/06/2022 14:39

Well indeed, this is how most normal and reasonable people would feel. Unfortunately this brooks no argument with people who think it a badge of honour to declare that they wouldn't notice whether they were served blue WKD or château Margaux with their steak.

How to look down your nose at people who think differently to you. Nothing to do with badge of honour FFS.

theadultsaretalking · 11/06/2022 14:50

I don't think this has anything to do with snobbery, but I genuinely can't see how can anyone pretend that there is no difference between red wine and rose and for the record, I drink both.

But it is like saying ok, your bridal shoes have got ruined, but you can wear those red trainers with the dress. Some people won't be bothered and it won't be the end of the world, but you can't pretend there is no difference.

theadultsaretalking · 11/06/2022 14:56

I would also be annoyed about the blasé generic email - they should have picked up the phone, apologised, explained and offered solutions (ie change the main, offer extra champagne etc).

OP, can you ask them if it is possible to have red wine with the meal only - where people are sitting down and not wandering around with it? I imagine the issue might have been with someone spilling something outside the dining area.

ZoyaTheDestroyer · 11/06/2022 15:33

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PaddingtonBearStareAgain · 11/06/2022 15:37

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No need to get so personal. You are the one that's projecting the value onto other types of drink.

You literally said some wouldn't know what types of drink they were served.

I hapeen to think that is wrong and I am entitled to say so without heing told to FO.

ZoyaTheDestroyer · 11/06/2022 15:42

PaddingtonBearStareAgain · 11/06/2022 15:37

No need to get so personal. You are the one that's projecting the value onto other types of drink.

You literally said some wouldn't know what types of drink they were served.

I hapeen to think that is wrong and I am entitled to say so without heing told to FO.

I said they claimed as much, because some have.

Feel free to report me if you feel I have personally attacked you.