Holiday home bill on Prime :(

[BroodleToodle]

More of a wwyd?

I went to a holiday home in the uk around a month ago and while we were there we logged into our own Netflix and Prime onto the tv as this was available. I logged out of Netflix but didn’t the prime it seems as today I’ve had a credit card bill for 340.00. My CC is attached to my prime account.

It lists a lot of prime video, and on logging in I can see that a lot of films have been bought, some to permanently keep in HD (15.99) a piece. All are charges from 1 week, so I’m guessing when a family were staying there?

the thing is what to do next? DFriend says that I should phone the credit card company and deny the charges? But it’s from my account!

DM thinks that I should call the bloody police as it’s theft

and I’m just at a loss, I’m aware that I left it logged in so I’m not sure if I’d even be able to put blame. I’ve messaged the holiday home owner and I’ve logged myself out of all devices

but wwyd?

also name change because I’m mortified

Leave the people a bad review
Hope karma comes for them
And then try to see if you can get your money back and make sure to install a pin code

I hope you get somewhere with Amazon, particularly if most of them haven't been watched.

But irrespective of the outcome, I would also contact the owners and ask them to contact the people who stayed that week. I don't suppose there is much you can do, but id want to worry them a bit, or encourage them to talk to their kids about it.

Why would the OP leave a bad review of the holiday home? It’s not their fault.

God, the public are such pricks that it’s a wonder anyone runs any public-facing business. “Forgotten to log out on your Prime account? Why not take it out on someone who has nothing to do with it, and damage their business?” Hopefully the OP won’t be such a total twunt.

Why should the rental be impacted for the op's mistake and then the actions of the next residents? How selfish and unjust.

Again, why should they be worried when the Prime was left fully accessible? And most likely unbeknown to the adults.

They shouldn't be worried just because of the op's issues!

Nothing suggests that this was done maliciously. And the op was responsible for not having safeguarded her account with protections that would have prevented this.

Why? Because OP messed up? The review isn't meant to be about revenge for OPs mistakes. This is where Airbnb is good, if OP left me a bad review due to her error, she'd get an equally bad one back.

Hope karma comes for them ...... get a grip!

Seriously?
The most likely scenario here is that OP left her Prime logged in (fact) has chosen not to receive or check notifications (fact) and the purchases were made with no ill intent by a child (probable).

So tell us more about the karma you wish to visit on this child?

There is a lot of vitriol demonstrated by posters on this thread. Just plain nastiness and always thinking the worst of people.

As some of us predicted, it was likely children. Not malice or intent to knowingly defraud.

It's a hard lesson to learn for OP (have all the posts so may have missed a refund agreement from Amazon) but hopefully not one she'll repeat in a hurry.

Perhaps providers such as Netflix, Prime and Disney+ need to consider extra security measures if the log-in is from an unknown address? So that users have to jump through a couple of hoops to prove they have the right to be accessing and buying content?

We still don't know if the OP got emails every time a purchase has been made.

Several people have asked, including myself but she declines to answer, which is of course her right, but I do think it makes her more liable and wonder if that is why she is not answering.

I still don't understand why the OP didn't know about the purchases. She should receive an email notification for every order placed on Amazon, even something that is free.

This is a very important point, made several times yet still unanswered, and might be key to how Amazon respond. If I was Amazon, I might argue that, if the OP didn’t notice something was wrong and act after the first email, then it was her own fault. But I doubt they’ll do that, for PR reasons.

Sorry OP, this one is on you. You've left yourself logged in and not bothered to check your emails which WOULD notify you of purchases/rentals.

Why would the landlord be aware that the previous guests didn't bother to log out? It's not their problem. Not now, not ever. Cannot believe some people are suggesting tanking the business via evil reviews because of OP's mistake.

This is entirely on OP.

Amazon are usually pretty good with things like this. I’ve forgotten to cancel subscriptions before and told them so they refunded me even though they obviously didn’t have to. I also bought some vitamins for my then 2 year old which claimed to be for 2 years+ but when I looked at packet there was twice the amount of iron a 2 year old needs in them so told Amazon and they sent me £50 worth of gifts for him (anything I wanted) and a £50 voucher too! Their customer services are pretty good so just contact them first, I think they’ll refund.

Yes, I have my prime account linked to our communal TV, and I get an email every time someone in the house buys a film or signs up for a free channel (they have my permission to do this and they pay me back).

I hope Amazon will refund you at least the films that haven't been watched.

But in the end, the responsibility is with you.

I don't think there is any responsibility with the owner of the holiday let.
Amazon has enough features to protect you from this happening. It really is up to you to use these features.

I hope this is lesson learnt.

You contacted Amazon op how's it panning out?

But users don’t want hoops.
Why should I jump through hoops because the OP doesn’t bother to log out?
It wouldn’t have worked in this case because presumably you’d only have that check for a new location, which OP would have approved.

My stepson uses my Prime account. He’s in a different town to me, and frankly I get annoyed (very mildly!) by all the, “log in from Newcastle, let us know if it’s not you” messages!

This wouldn’t have happened If OP had used the notifications available to her.

Perhaps providers such as Netflix, Prime and Disney+ need to consider extra security measures if the log-in is from an unknown address? So that users have to jump through a couple of hoops to prove they have the right to be accessing and buying content?

I disagree. What a faff. Perhaps people should remember to log out their own accounts when they use them on strange devices and/or read notifications. This is on the OP.

Can't believe someone would do that!! How did they even have time to watch that many films in a 1 week stay?! Have you changed your password now, as
I think they could have changed your password while logged in?
I would contact Amazon, I think they will remove the films and refund you

Not everyone has Prime or knows how it works. Someone could quite innocently have seen it on the TV assumed it was included in the rental and watched films esp as a PP said if it's a child

Agree with this. We stayed in a holiday house once and used Netflix for several days before it stopped working and we realised it had been set up by a previous guest

@AllThatFancyPaintsAsFair

We went somewhere and prime and Netflix were left signed in. We changed the name on the account to "remember to sign out Jacqui" so they saw what they'd done and then logged them out of everything.

The people who used your account must have know they were stealing.

You should be able to download anything they've bought to your account if you can't get a refund.

@RomeoOscarXrayIndigoEcho

“The people who used your account must have know they were stealing.“

I disagree, if you read the thread.

Contact Prime, they should give you your money back no questions asked. My son bought a few things a while back without my knowledge and I got all my money back from prime - on a side note, you can add a pin to purchases, which is what we have now done.