I live near a small supermarket. For the past 7 years. It is 2 minute walk away and we have always encountered polite employees in this supermarket. I'm actually close pals with one of them. We'll call her Susan. The manager, we'll call Tom and the employee who spoke to me today, we'll call him Dave.
My son (5) enjoys accompanying me to the shop and his little routine is that he picks up a Fruit Shoot (takes the lid off) and sips on it, we then go to the ice cream freezer and he selects one, I remove the wrapper and hand the ice to him. I then place the wrapper in my basket and we continue on around the shop. When we get to the till I place all the items on the counter and pay. The cashiers always smile and offer to place the wrapper in the bin behind the tills. We have done this for at least 2 years. The staff are always friendly to my son and myself and my daughter (8) too.
Today we went over to the shop for a few items. As usual my son got his fruit shoot and his ice cream, I kept a hold of the empties and duly paid for all my items at the till (as I always do). I have never stolen anything in my whole life and don't have a criminal record. Go me! At the ripe old age of 45 I'm not gonna start now. At the till, the gentleman serving me remarked that my 2 litre container of milk was leaking. After paying he said I could go back down to the milk fridge and select a different one. I did so.
As I was selecting the milk, employee Dave approached me and said "Just to let you know, you can't do that anymore - you cannot eat items before paying for them" He of course was referencing my non verbal son but talking to me. I said "I'm sorry, I didn't know that". I then said that my son was autistic and it was his routine. Dave said "that doesn't matter, you still can't be doing that". I then said "he's 5, it's not hurting anyone". Dave said "it's what the big boss man has said". I said ok, and we left the store with the items we had paid for. I went bright red and actually felt like a criminal. When I think back, when we walked in Tom looked over at us and made eye contact with me - perhaps I'm being paranoid in hindsight.
I rang Susan afterwards to get her opinion. She is astonished that I was treated that way. She said I'm one of the long time regulars and if they had a problem with this, then why didnt they say something before now. I asked her if this was a rule. There is a secondary school 4 minutes walk away and they do not allow the teens to eat what they have purchased inside the shop as they have to limit the numbers at lunchtimes or the shop would be jam packed with students. They allow about 10 in at any one time. She said it's different with younger kids or so she thought.
I'll add that us shopping at this small supermarket has greatly helped my son with his social skills. He's learned road safety on our walk there. He knows we have to queue up to pay. He's able to walk around the shop with me without needing to hold my hand, he's no longer a flight risk, FGS he even knows how to social distance in a queue from our outings to this wonderful shop.
Susan has advised me to approach Tom politely on Monday when he's next there and ask to clarify a few things in a private area. Not in view of the general public. I wish I would have been awarded some privacy today when Dave spoke to me. Anyone could have overheard, I regularly bump into my neighbours at this shop.
- Will it be ok for us to pay for the fruit shoot and ice cream, let my son eat and drink them while we shop, then I get to the till and purchase the rest of my items.
- Will I always be looked at with suspision?
- Is my son welcome in the shop. What is their policy on people with a disability. Hidden or otherwise.
YABU? (It's effectively stealing the item (i.e. eating it) before paying - son will just have to learn.
YANBU? He's 5 years old and is autistic. It's his little routine and we always pay. Manager needs to cop himself on.