To be shocked by hygiene in a luxury resort

[smoocakes6]

Hi. First time poster, so please go easy on me.

My 16 DD recently got a job housekeeping at a luxury golf hotel . She's 4 weekends in and has really had baptism of fire. Mostly vomit. , used condoms left on the side, dirty nappies left on the side, urine in the sink and bath. Friday night there was a wedding and 7 out of 50 rooms had vomit. What is wrong with people ? She doesn't have to clear it up because she's a minor . But she's a little traumatised by the state and smells she's had to deal with . On discussion, but they are told to use the old (used) pillowcase to dust the sides and the mirrors & to rinse the coffee cups with their hands in the sink, no fairy liquid , no sterilisation. 🤷‍♀️ no bleach is used in the bathroom and no anti viral spray around the room . Today she tested posted on lateral flow and awaiting PCR . I'm really shocked by these standards , from both management and guests ! Ffs dirty fxxkers !

@Floraflower3

I wish I never read this thread

This. 🤮 😭

@Longdistance

What are you on about a ‘luxury resort?’ It’s standard for any hotel, surely? Especially if they have weddings.

This.

It's a place people go and get drunk at.

Not the least bit surprised.
I'm cynical, but I am never surprised at the disgusting nature of humans.

Having said that I'd be mortified if I ever vomited in a hotel room and would clean it up as best I could, inform the hotel staff and ask for cleaning products (not that I'd ever get so drunk I vomited, anyway!) but some people just don't care, and I am find to use hotel cups and remotes etc.
Life's too short to be hygiene-fastidious IMO.

I'm aware that practices like this happen so always ask for fresh crokery, glasses etc to be brought up to the room, remove any bed spread and cushions.

But I've worked in 6 hotels of the 4* plus level and although cushions and throws wouldn't be clean for each guest not cleaning properly or providing new glasses / crockery would have got you disciplined.

I instantly thought of CM when I read the OP. I see I wasn’t alone…

Appalling. The place should be reported to wherever you report hotels.

Your daughter should leave there immediately.

Reminds me of the French and Saunders 'Chambermaid' sketch, hilarious but quite grim that it's probably based on reality...

I always take my own cup, glass and means to boil water to hotels.

I worked as a cleaner in a 5 star hotel overseas as a young backpacker and I had a similar experience.

We had to clean rooms in teams of 2, and me and my pal were told off for cleaning too thoroughly and missing our timed target - the length of time the company thought it should take to clean a room.

We were told not to clean so thoroughly but to give the room "a lick and a promise", and to "create the illusion of cleanliness".

These timed cleaning targets were only achievable by cutting corners massively. We knew some Swiss girls who just sloshed the same filthy water around the floors in every room when mopping and laughed about it because no one was any the wiser.

That job was a real eye opener for me.

I did one summer working as a caravan cleaner on Seaside site, we had 5 hours to clean 20 statics, you met yourself coming backwards. The only way dp & I managed was to pair up & do our allocations together, we got £2.50 per caravan. Some of the vans were disgusting, cigarette buts in cups, doors hanging off, beds with piss & crap in them & I'm not talking about the children's rooms. It put me off static caravans for life, the only positive thing was I lost 2 stone in weight running around.

@ImNotDancing

WHATS CM I CANT WORK IT OUT

Look for one in wales 😀may help

I stayed at CM many years ago for a work 4 day event. The company I worked for booked the entire place out , this was not long after they hosted the G8 Summit. Was immaculate.

Stayed about a year later as a treat for DP thinking it would be the same.

It wasn't-this thread title instantly prompted my mind to CM and actually so much of this thread applies to the experiences I have had there since.

Shame really as all the staff I have ever encountered there have been wonderful, just not at cleaning.

I have a previous background in hotels and sadly yes some of things posted upthread are true, people can be quite disgusting when away from home.

this goes on in most hotels.
your could report them to environmental health, would be low priority usually, but covid might bump it up a bit.
don't let your daughter work where she is at such risk of infection.
take your own precautions when staying anywhere.

I used to work in a luxury hotel / resort in West Cornwall as a teenager in the 90s and I can entirely relate to your post in terms of both guests' behaviour and the 'cleaning techniques' taught. I've also worked in hotels abroad (New Zealand) and this is pretty standard I think. The Cornish resort also had cockroaches in the hotel kitchen and the most disgusting staff room and staff toilets I've ever seen. Grim.

Myself and son once got food poisoning in a takeaway chicken place (not my choice but my son aged 12 or so wanted to go). I think it was the mayonnaise which should be refrigerated, but which was kept on the counter. We were ill for around four days. I reported them to relevant authorities and they received a visit!

I think lots of these public leisure industry places need a good shake up and I think you should report this particular hotel.

I travel a lot for work and stay in hotels all over the place, but reading this thread has put me off. I will definitely be packing my own bacterial wipes next time.

Please would someone give a better clue as to what CM stands for.

To balance this thread- I work in a budget chain hotel as a housekeeper. Firstly most companies don't allow bleach even on the premises so bleach is a no no. All of our products are Covid approved and as a team we all work damn hard to ensure toilets, handles and main touch points are thoroughly disinfected. All linen is laundered fresh and we wouldn't dream of using the dirty linen to clean cups or baths.

We all work extremely hard on very little pay, imagine cleaning the exact same room 10 times over every day, but we do it and do it well. We aren't respected in the slightest and it can be very demoralising, especially having to clean up peoples vomit and used condoms.

I believe 100% a lot of other hotels may have these below standards but many don't, including ours! Please don't believe that all housekeepers are doing the bare minimum!

Haven't read all comments but don't go too hard on them for not using bleach, it's a big no no for most large companies as it has no COSHH sheet.

@bevelino

I travel a lot for work and stay in hotels all over the place, but reading this thread has put me off. I will definitely be packing my own bacterial wipes next time.

Please would someone give a better clue as to what CM stands for.

Someone has said it up thread. It's probably the first hotel you would get if you Googled UK golf resort.

There are a fair few golf resorts in the UK though, assuming OP is in the UK) so it's quite interesting that everyone has convinced themselves that they know where it is when it could literally be any of them.

We've been going to that hotel for about 25 years for meals and it has gone downhill with every passing year as it's expanded unfortunately. We used to stay there quite often but I wouldn't bother now for their inflated prices.

It's common practice I used to work in a hotel and to clean the baths we used to squirt it with jif and scrub it with the toilet brush.

TTBF the bath looked sparkling when we'd finished but beyond grim .

Most are probably like this, this is why we go away in our caravan and are buying a motorhome as well.

[quote Rozziie]@MsFogi literally every hotel does that. Sorry to burst your bubble.[/quote]
I assumed the PP was saying that it's highly unlikely a hotel's official policy guide/handbook/cleaning guidance says to clean in the way people actually do, which likely emerges because employees aren't given a good enough amount of time to clean.

If an official hotel document specified that employees should clean a used glass with a used towel and not wipe anything down, they'd probably get into a bit of trouble with whatever body inspects them.

This is why I’d rather stay at home.
When I’ve stayed in hotels I always fill the kettle, boil it and discard the water, then refill to use. But I only use them if absolutely necessary.
I get a glass for the room from the bar, as I know it’s cleaner.
And I always take a mug and teaspoon if im going to be making a drink in the room.
After reading this it’s reminded me to dig my travel kettle out in future !

Doesn’t surprise me I went to a ‘posh’ hotel over the weekend in the UK near London and within minutes had found human faeces smeared on the side of the leather bed
Manager claimed there was no other rooms so had a deep clean ordered when we got in bed later I found part of a purple toe nail and dark long hair (we are both blonde). For £500 a night I won’t be returning

I worked in hotels as a chambermaid as a student and I’m afraid this is pretty standard. You have to make the room look clean and tidy, but it probably won’t be clean.

You can normally rely on bed linen and towels being fresh, but I always take off cushions and bedspreads and put them in the wardrobe as these are not changed or cleaned between guests. And I give cups and glasses a good wash myself or bring my own.

Just for balance, my daughter works in a budget hotel and none of these things happen! Each room is cleaned throughly and used towels are put out to be washed, not used to wipe things over!