To be shocked by hygiene in a luxury resort

[smoocakes6]

Hi. First time poster, so please go easy on me.

My 16 DD recently got a job housekeeping at a luxury golf hotel . She's 4 weekends in and has really had baptism of fire. Mostly vomit. , used condoms left on the side, dirty nappies left on the side, urine in the sink and bath. Friday night there was a wedding and 7 out of 50 rooms had vomit. What is wrong with people ? She doesn't have to clear it up because she's a minor . But she's a little traumatised by the state and smells she's had to deal with . On discussion, but they are told to use the old (used) pillowcase to dust the sides and the mirrors & to rinse the coffee cups with their hands in the sink, no fairy liquid , no sterilisation. 🤷‍♀️ no bleach is used in the bathroom and no anti viral spray around the room . Today she tested posted on lateral flow and awaiting PCR . I'm really shocked by these standards , from both management and guests ! Ffs dirty fxxkers !

@mrsed1987

I worked in a hotel chain begining with H when I was 16 (about 19 years ago) and that's pretty much how I was told to clean the rooms 🤢

Me too in same chain I suspect. Also decanting half used toiletries to make one full one. Old toothbrushes left by guests used to ‘clean’ stuff.

Disgusting not even bleach-you should report them op and get your dd out of there

I'm beginning to.wish I hadn't read this.

I do always empty and rinse the kettle. I sometimes check the edge of mattresses for bed bugs too.

What I find really grim is places that dont have mattress protectors. My kids have wet the bed in some of those places. I take my own brolly sheet now for the kids beds, but how many other kids have peed on those beds?

is this the hotel's actual procedures OR are the staff overworked and take on their own time saving "hacks".

All hospitality should be using special Covid 19 cleaning protocols using approved products.

I run holiday letting business in U.K. and in Europe. We’ve all had to change our cleaning procedures and buy fumigation machines.

@TatianaBis

All hospitality should be using special Covid 19 cleaning protocols using approved products.

I run holiday letting business in U.K. and in Europe. We’ve all had to change our cleaning procedures and buy fumigation machines.

You would presume they would be, but one wonders how many places actually cut corners, for speed ect ?

WHATS CM I CANT WORK IT OUT

@fallfallfall

is this the hotel's actual procedures OR are the staff overworked and take on their own time saving "hacks".

I doubt any hotel has a procedure that involves wiping around the bathroom and bedroom with a used towel and only changing towels/bedding that looks used !

A lot of people are skunks. They will think it’s ok to leave 💩for the staff because they’ve paid good money. The resort’s cleaning methods will probably land them in the 💩 when they get an outbreak of norovirus. I hope your daughter will be ok.

I worked in a luxury hotel chain many moons ago as a student and it was all the same

We would wash the cups in the sink and were told to use the old towels to dry them and to shine the mirrors and dry the floors.
The thing I hated was that there were no duvets only sheets (clean) and blankets and eiderdowns which appeared to never ever be changed or cleaned. I won't ever touch any blankets or covers in hotels since then.

I also had to deal with a lot of absolutely minging stuff that really you would think people would have more self respect than to leave for others to see including pissed on floors, vomit surrounding toilets and sinks, dirty nappies and used sanitary pads just left lying around the room not bagged or binned, used condoms on bedside tables and all manner of unmentionable stains on sheets. Gross, gross gross and we didn't have gloves or anything as I recall.

Celtic Manor?

I worked in hospitality when a teen a good few years ago. I quickly learnt that just because you have money, doesn’t make you a considerate person. Most of the problems we had were with what we classed as wealthier customers.

@baffledcoconut

And this is why I hate hotels.

I think I know where you mean. It’s not what it’s made out to be. Nowhere near.

How would you possibly know? There are hundreds of luxury resorts in the UK, thousands in the world. Lots of PPs have echoed that they had the same experience. Do you think they all worked at the one place you have been to?

Like others on the thread, I've worked in hotels, including some really high end ones. It's all true. The standard of cleaning is terrible because the staff just don't have the time to spend ages in each room.

It always makes me laugh when people mock me and call me OCD for wiping down surfaces and refusing to use the cups/glasses in the rooms. They are literally wiped with the same shit covered cloth the maid has just had down your - and everyone else's - toilet. I think people who have never worked in hotels think this can't possibly be true but it is!

The stars rating is only about the facilities not the cleanliness. The more that’s in the room the more there is to clean.

I’ve worked cleaning in very nice hotels, sometimes the more stars, the worse the mess. The royal Crescent hotel in Bath had some grim guests!

I’ve always been shown how to clean hygienically though!

It was basically a matter of the time we had. We had a lot of rooms and had to have it all done in a few hours between breakfast and lunch so there was rarely time to deep clean.

Also the fact they were employing people like me in the first place ie teenagers on minimum wage doesn't bode well for skill or commitment. I always tried to do a decent job anyway and often got told off for slowness.

It was a very posh place and usually full of old rich people who were often horribly rude to us staff and rarely left tips. I will never forget the dressing down I got from one lady for putting lemon in her Pims. She called me stupid and uneducated. I was home for the holidays from my Oxbridge degree course in fact but anyway she should not have been speaking to anyone like that. My manager gave me another telling off as well whilst he was licking her arse and getting her a free replacement drink.

It was a really shit job but it gave me a good insight into shit jobs that many people have to do permanently and as a bonus got me some respect on the wards as I could change sheets very efficiently by the time I got to medical school thanks to that job.

Having just spent over £1k for two nights at a luxury golf hotel for DH’s upcoming birthday I am disgusted to read this and very curious what hotel you are referring to?

The chain I worked for was Trusthouse Forte which went bust years ago but judging by this thread it is not a unique experience

@Clymene

Having worked in a hotel I strip the cover and cushions off and chuck them in the corner as soon as I go into the room.

I never walk around in them barefoot either. We never washed the floors, just wiped them with dirty towels.

And I always wash all the cups and glasses with soap before using them. Having a little plastic bag over them doesn't mean they're clean.

And I tear off that folded into a triangle sheet of loo paper/tissue and put them in the bin too.

The sheets and towels are clean but that's about it.

i agree with all you say. but it is torture to do all those when you enter there tired, for example after a long flight. i hope there will be some rules and regulations soon. its just horrible to use someone else's used towel to wipe shower, etc for the next guest.

@MsFogi literally every hotel does that. Sorry to burst your bubble.

Yep all true. I worked as a chambermaid in a few places including a luxury ski resort in Canada which cost £1000 a day. Guest change over for 16 rooms was done in 2.5 hours by 2 people if fully booked. Rooms spread between 4 chalets. You had to go between them in -25 degree weather in a golf cart with no brakes (you crashed it into the snow to stop it!) No new duvet covers just a clean sheet and if you ran out of cups you did just rinse/ wipe the old ones no time to drive back to the kitchen for new ones. It all looked beautiful but no way was it properly clean there was no time!! My gosh you work hard for your money chambermaiding.

It's 20 years on and I still really appreciate my lovely clean office job.

It was the actual procedure that I was shown to use the used towels from the last guest to dry surfaces.
I do it in my own bathroom still
I always use the towel I am about to wash to shine the mirror.

I guess if they had given us a separate tea towel then we still wouldn't have had 1 per room. We would have been using the same one the whole way round. We did have bleach cleaning fluids and different coloured cloths for the loo and the surfaces to be fair but again I am fairly sure they were the same ones the whole way round.

On the bright side the sheets and towels were all from the laundry and were properly fresh and clean and we definitely did change those every time.
I always do what another poster said when staying in hotels and make sure I don't touch any covers or blankets that I know aren't changed and give the sink/ bath/ shower a rinse out myself before I use it.