To be shocked by hygiene in a luxury resort

[smoocakes6]

Hi. First time poster, so please go easy on me.

My 16 DD recently got a job housekeeping at a luxury golf hotel . She's 4 weekends in and has really had baptism of fire. Mostly vomit. , used condoms left on the side, dirty nappies left on the side, urine in the sink and bath. Friday night there was a wedding and 7 out of 50 rooms had vomit. What is wrong with people ? She doesn't have to clear it up because she's a minor . But she's a little traumatised by the state and smells she's had to deal with . On discussion, but they are told to use the old (used) pillowcase to dust the sides and the mirrors & to rinse the coffee cups with their hands in the sink, no fairy liquid , no sterilisation. 🤷‍♀️ no bleach is used in the bathroom and no anti viral spray around the room . Today she tested posted on lateral flow and awaiting PCR . I'm really shocked by these standards , from both management and guests ! Ffs dirty fxxkers !

I worked in the kitchen and restaurant as well as cleaning rooms at a Trusthouse Forte hotel.
Kitchen hygiene standards I thought were pretty decent and I never saw anyone's food be tampered with. I regularly had to clean out the fridge and scrub it all down and everything was dated and labelled.

The only dodgy stuff I saw was that they did 'reuse' salad garnishes if a guest hadn't touched them and they looked OK.
There was also a lot more use of the microwave eg for veg and tinned soups that got 'dolled up' than I would think pleasant but that wasn't a hygiene thing.

If food was sent back the chef would swear and certainly not take feedback on board but no-one ever spat on food or dropped anything on the floor.

@RunningStrong

TBF even if undies had been boiled in a kettle (wouldn't it ruin them anyway?) it's not going to do the next user any harm. That's the point of boiling.

I don't care. I take Milton tablets and sterilise hotel kettles with one, then use the water to wash cups and glasses.

A few people have mentioned restaurants - I've had a brief stint as a chef and worked in a few different establishments from coffee shop/cafe to upmarket restaurant (all independent, never a chain) and all of them were scrupulously clean and I have never seen anything untoward happening with food - either being tampered with or anything being reused other than things like individually wrapped jam packets. Even bread rolls were binned if they'd been out to a table. I'm aware that this isn't the case everywhere though.

I also worked in bars for a number of years and again everything was properly clean. Every glass went through the glass washer on a hot cycle, proper cleaning products were used and floors were usually double mopped (the smell of lemon gel stays with me to this day). I would trust a pub glass a lot more than an hotel glass!

I worked in a holiday in at 16, and though the cleaning standards were somewhat higher. It was most definitely an eye opening experience to how scummy humans can be!!

The cleaning of cups with hands no fairy liquid is standard I'd have thought.... Yanbu. Just puts you off hotels

This is spreading Covid your poor daughter hotel of horrors Name them

@londonrach

The cleaning of cups with hands no fairy liquid is standard I'd have thought.... Yanbu. Just puts you off hotels

As is cleaning the bathroom (including toilet) and cups with the same sponge. 🤢 I also knew chambermaids who were so pushed for time for cleaning rooms that, if a businessman stayed only one night, they would simply remake the bed for the next guest rather than change the bed sheets. I always boil fresh water in the kettle and tip it away a few times and wash all the cups, spoons & glasses when I stay in a hotel.

I've stayed in all sorts of hotels allover the world and just put my blinkers on. There's no point worrying and in all seriousness I've never been ill. I don't look so I don't see!

Funny enough this brought back memories of my 6 months stint as a chambermaid back in 1991.
And I now also pick the bedspread and cushions up and chuck them in a corner of the room. If the glasses are in sealed plastic I will use. Otherwise I chuck.
Rooms were cleaned methodically but not really hygienically .. 5 rooms in 2.5 hours

I worked at a large recreation park in 1999 and we were given training how to clean and I can honestly say I was quite impressed with the standard. We had to clean 3 houses (each with 3 bedrooms) in 4.5 hours.. it was very challenging to say the least. You ran into the house carrying the new sheets. Poured cleaning fluid around the bathrooms then ran to bedrooms and stripped the bed and made up the 6(!) beds. Dusted the whole house. Cleaned the kitchen (also had to empty the fridge and cupboards!)
Then cleaned the bathroom and all the windows.
Next was vacuuming the whole house and then mopping the hard surfaces and that x 3!
No wonder I was frikken knackered when I got home but those houses were very clean. They always had a funny musty smell tho..

Even pre-Covid, I have washed any cups, glasses etc in any hotel room ever since I saw an undercover documentary showing it was common for them to be wiped out with the same cloth used to clean the toilet!

Sounds like the vomiters, nappy leavers and sink pissers deserve their cups and glasses to be like that though.

So nothings changed on the last 50 years then!! Just as I was taught in 1970.
Never use cups or glasses in hotel bedrooms

I worked in a hotel as a teenager. Unfortunately this is similar to my experience. A man once opened the door naked, and apparently in the middle of relations with a woman, but seemed quite amenable to discussing housekeeping with us. Bizarre. Yes, don't use the glasses / mugs etc, they probably won't have been properly cleaned.

I work in housekeeping in a small independent. There's at least two of us to clean up to 14 bedrooms in 6 hours. I have been known to use a cleanish hand towel to dry a wet shower screen but otherwise I use a clean cloth with Flash and toilet cleaner for each bathroom. Towels are replaced and cups/glasses washed in soapy water every day. We hoover but don't wash the bathroom floor - that's a bit grim.
I've been there 3 months and the worst I've had to deal with is skids; no sick, blood, condoms etc.

i remember years ago as a waitress watching 5-6 cockroaches crawling up the dining room walls just as guests were coming in and flicking a cloth to get them down

Rozziie

French and Saunders Chambermaids classic www.dailymotion.com/video/x2rp8a6

I cleaned at my father’s hotel which my grandmother ran. Aside from having a picture of his mistress rather than the grandchildren on the mantelpiece the other odd thing was when I helped with cleaning and was shown the ropes. Old ragged towel used to wipe down toilet, then shelf by mirror over basin where toothbrushes are and then give the sink a good rub dry 🤮 I just thought it was her old age and that side of the family are a bit odd but now learning its standard practice. The word love stained mattress springs to mind where hotels are concerned they don’t call it dirty weekend for nothing 😬

evilharpy

I worked at a cafe where u got free garlic bread with the soup . One of my jobs was to scrap the fillings out of baguettes from yesterday to make garlic bread. The owner was handsy so I only did one shift there . I imagine u couldn’t do that now because of food allergies for starters.

I also worked in a very high end hotel in Australia, possibly the same one a previous poster referred to, in North Queensland. We did exactly the same with the towels etc and the bedspreads were never changed.

I worked as a chamber maid as a teen. A downmarket guest house

The things i had to clean up after their wild weekend coach parties 🤢

Hi. First time poster, so please go easy on me. Why?

I’m staying in a hotel in half term, I will be taking my own mug/glass with me, last time (one night in a travel lodge) I went to make a drink in a glass and it smelt like a festering dish cloth so had to wash the glasses using my shower gel. I rarely use the kettle in a hotel (I don’t drink tea or coffee anyway) and have never had issues with bedding not being clean. We stay in travel lodge, holiday inn and premier in often and haven’t had many issues, obviously they are not 5 star hotels but they have always been clean ish.

I can't comment on hotels. But it's certainly eye opening reading this thread.

But I can reassure people on restaurant hygiene. My husband used to work at a few big chain restaurants and always said the hygiene standards was very good! Definitely no spitting in food or dropping/re using food.

The best one he worked for was Wagammas. He said they went above and beyond! Big relief for me as I love Wagammas!

Yup! This is how I was taught to clean rooms in a very nice guest house abroad, and a hotel in the UK. We used the dirty towels in the room to clean the sink and bath etc..

Never used dirty towels at home. However linen hire laundries do have a lot of wastage stains etc our laundry used to offer them as rags to garages help yourself to the bins. I picked up fabulous quality ones worked on the stains and have an impressive collection of white bath towels

@Wwjd89

I can't comment on hotels. But it's certainly eye opening reading this thread.

But I can reassure people on restaurant hygiene. My husband used to work at a few big chain restaurants and always said the hygiene standards was very good! Definitely no spitting in food or dropping/re using food.

The best one he worked for was Wagammas. He said they went above and beyond! Big relief for me as I love Wagammas!

it can depend on the branch maybe.