[quote MagentaStars]@WhoIsPepeSilva I am not victim blaming. I am the last person that would ever do that.
I avoid the news a lot too as it's so depressing but this has been well piblicised on mumsnet, other social media, newspapers, and a lot of discussion in general so it's hard to understand how you could have heard nothing and also done no research into what the sources of your income and entitlements are, if it is essential to you.
I am very sorry for your situation, it sounds horrible. And people giving you misonformation is clearly not ok - make a complaint.
You can check entitlement and what you qualify for, for various reasons on a number of websites I believe, without accessing news sites if they make you anxious. Also on gov.uk that has all of the official information. [/quote]
It's just the comments like the TV etc kind of miss the point that people fall through the cracks and it has real life consequences when they are expected to pick these things up from other avenues rather than straight from the source.
Especially when the source has the ability to get information directly to every service user. Why would they not use that ability? Why instead rely on people picking up important info elsewhere?
FWIW I am on MN just about every day and the first thread I saw regarding this issue was this one. I think 2 days after I had my last chat with the UC about all that waffle I wrote above ^.
I honestly don't know how I've missed all the talk about it here, but the point is somehow I have.
I'm not sure what research I should do on the source of my income - UC benefits atm - am genuinely not sure what that means? Sorry if I'm missing something really obvious.
I was managing with the money I was getting with the health band increase, and had no reason to question this beyond asking why I had been awarded more money, since it was straight from the source information.
I'm not so greedy to take more than I need to get by so since I was managing I didn't feel the need to keep checking if there was more funds available to me so wouldn't have come across COVID uplift info in this manner.
I was brought up not to take things just because I can if I don't need it and it could go to someone who needs it more.
When I recently asked for clarification to this health assessment/COVID uplift issue they can't show their workings. I'm taking their word for it because really what else can I do?
I also don't think it's an unreasonable expectation for benefit claimants to be notified of changes to their claim by the UC directly?
I'm not trying to be an arse here, just pointing out that if it happened to me you can bet it's not an isolated case.
I considered complaining about the wrong info etc but honestly I don't have it in me at the moment, and I'm really not sure what difference it would make.
I'd fill in a survey or something for future purposes in hopes that something like this would be better handled next time. I hope they spend some time getting their IT systems up to scratch at least.