@WhoIsPepeSilva
I know in some cases people have been told completely incorrect information by the UC. I was not informed of the COVID increase but when my payments increased and I queried it I was told it was a band increase due to a recent health assessment.
The first I heard of the COVID increase was when they told people in a generic note sent to all claimants journals I'd be losing it two weeks ago. So they can send out a memo to everyone apparently.
I don't have a problem with being given a temporary extra and them taking it back, what I do have a problem with is that some people have fallen through the cracks, been given misinformation and suddenly are getting a large whack of cash wheeched out from under them. But there seems little point complaining.
To add insult to injury I was told by one operator that "It was all over the telly so I should have known" Well that's excellent, but I don't have a telly and avoid the news because it exacerbates my depression but I should have known of course. The UC doesn't need to actually get in touch with their service users, we should just watch the telly for important updates! Perfectly sensible and a lovely bit of "victim blaming" from that operator. Was (still am) a bit pissed off about that comment.
I know there was a global pandemic and things will go wrong, but I can't imagine I'm the only one who was missed in the newsletter, given very wrong information and is will now have to do some quick foot work to keep things from crashing around their ears, all on top of dealing with mental/physical health issues.
Sadly I can see there being another big uptick in suicide stats in the coming months because of the way this has been handled.
Sorry to quote myself
@MagentaSea but I can't be the only one surely? Especially given now we know that a large demographic (legacy benefits) were missed out because of IT problems.
I have to be incredibly aware of my funds as I am budgeted to the last penny.
I was not notified of the uplift. I cannot afford a television license, don't own a TV and stay away from the news online for the most part because I struggle to cope without seeing all the ills of the world. Some stuff filters through to me but I am quite isolated and only have contact with 1 person regularly. I live alone.
I noticed my increase and asked why my money had gone up, I was told incorrectly that it was because of a recent health assessment I had completed and that the extra money was because I had been put on a higher band.
When I got the note in my journal to say the uplift had ended I again got in contact and asked and was again told incorrect information.
When I asked them to send me a breakdown showing the uplift included in the statement I was told they were unable to do so.
Like a PP I find that a bit worrying since everything else is detailed, itemised and broken down to the penny for you.
They can't show me the figure that says COVID uplift anywhere, I can't prove definitively whether I have had it or not and I have to take it on trust that it's third time lucky and I have the correct information.
It feels properly tin foil hat to say but how do I know I was given it in the first place if they can't show me it? How do I know the health assessment payment hasn't been incorrectly cut?
And it's victim blamey to say if you don't have a TV you only have yourself to blame if you didn't know. They should have been able to reach everyone through UC and regular channels that were made for the purposes of communicating with service users, not rely on people catching a news segment memo!
I do understand the point that we have to be responsible for looking at our money and questioning any differences.
@EmmaOvary and others who have been trying to get poverty across to the willfully ignorant. I really appreciate your efforts and patience in this thread
you've made some really great points and I wish I was half as articulate as you lot.