@moynomore
Just curious, what are the jobs where they are monitoring the time you turn on your computer? I've never heard of that and sounds draconian.
From memory, insurance companies, the local council, a couple of other offices, an accountancy practice and probably a few others I have thankfully forgotten about.
DP's job at the council comprised weekly printouts of the time the computer was logged in,
every call he took,
how long he took to get them off the phone (and a disciplinary if he actually tried to help the callers rather than 'accidentally' disconnect them),
the conversion rate of getting callers to go on to complete a 10 minute survey of how their call was dealt with (after having failed to solve their problem because staff had 2m30s to get them off the phone, including asking them to stay on the line to do the survey - with a 90 second script asking them - before the staff went on Red),
who calls were transferred to (with a 'why are you transferring calls? Tell them to call back and end the call')
and a separate list of the numbers you got to register for online reporting by taking their details in typing them in yourself because the app didn't work - with a Red status if you had to abandon it halfway through because it didn't work or it took more than the 2.5 minutes).
The irony of it? They 'weren't a call centre' because that had been expressly voted against in all meetings, they were 'there to provide a one stop service to the residents' and the figures were 'just to evidence that we help more people every year'.
They're the sort of places where there's always somebody telling the manager that you left your mug on the desk for five minutes, had a biscuit at your desk when you'd been told it was too busy to have a lunchbreak or that you spent more than 3 minutes on a toilet break/went three times in one day.