So bit of a long one but... I applied for the ikea finance thingy, it's no interest so seemed good. Got the virtual card - its like a bank card, and on the website it said you had to show it at the till and then they would key in the numbers. So went on Fri eve, took about 3 hours to do all the shopping, mainly a bed, but you know what it's like there. Got to the till, and the guy said I had to have the app. What app? Ikea finance app, he said. So there I was trying to download this app at the till with people queueing behind me. When it finally downwloaded it said I couldnt use it as it needed 14+ update.
So then a 'manager' came over and said I could "do it" online. So she directed me to this website for the finance company. But I couldnt log in as it said I needed a family card number, but I don't have a family card.
She suggested I go over to the doors to get better reception on wifi. I said it wasnt the wifi that was the problem!
I then tried to login in the ikea finance website, but for some reason my phone kept doing the 'circle of doom'. - When I got home I tried it again, and it still did it, only conclusion is that my phone isn't new enough.
So I begged her, to let me use the card. She said no as she "didnt know it was me". So I had to just leave all the stuff and go home.
So back again on Saturday. I tried logging in on my laptop, which is how I applied for the loan and it worked perfectly. So I rang customer service, and said could I show my laptop at the till, no problem.
When I got there to be sure, I found a manager at the till, and explained the problem. I said I didnt want to do all my shopping and then get to the till and the same thing happened, so could I show her beforehand. OK she said. So I pulled out the laptop but couldnt login!!!!!!!!! I think it was the ikea wifi wasnt strong enough. So I went away and was able to connect using my mobile hotspot. Went back and tried to find her but she kept moving away and chatting to her colleagues and ignoring me. In the end after about 15 mins of me standing there trying to get her attention I went up and said 'excuse me' and tried explaining again. I showed her how I had logged in, and she could see the card etc. But... she said the rule was I had to show it at the till when I got there. I said but what if my laptop plays up and I cant get logged in, you've seen it now, cant you say that I can definitely use it? No, she said. I said that it didn't say anything about that on their website, and shouldnt it be a bit clearer. She said no, it was very clear, and nobody else had ever had a problem. It was getting a bit heated now, well I was getting upset. I asked her a few more times but she wouldnt budge. I jsut burst out crying, I was just at the end of my tether. I felt like screaming at the bloody mindedness of the whole thing. Eventually another manager came over, and he took me to a seat, and he phoned another manager, and then another manager, and eventually they said ok, they had seen me login, and "knew it was me", and if I did my shopping I would be able to use the card.
I'm still upset, stupid I know. I'm thinking as well is this just discrimination against people who don't have top of the range phones? I mean my phone works perfect for everything, just not this for some reason. It's a 12 update I think. So it's not ancient or anything. Surely they need to have some flexibility if the technology is not working?
Thanks for reading if you've gotten this far. I honestly don't know what I could have done different...?? I've tried to contact the bank they set up, Ikano , but impossible to get a response...