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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Most ridiculous complaint

663 replies

PumpkinKlNG · 17/08/2021 10:01

I was in McDonald’s today (I know 😬) and a woman came in to complain to the manager that her food had dropped on the floor yesterday and was demanding her money back, she said it happened on the way home. Aibu to think this is the most ridiculous complaint? I was amazed someone would actually come back the following day to complain about that, has anyone else heard of a more ridiculous complaint?

OP posts:
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5
annacondom · 17/08/2021 15:39

@ghostyslovesheets

working in the Alps (German/Austrian border) - customer loudly complaining that they had been to Austria but hadn't seen a single kangaroo
That is truly brilliant! I remember looking at jewellery once and the very confident saleswoman said it had come from Australia. Me: It says Austrian crystal. Her: That's what I said!
DoYouLikeOwls · 17/08/2021 15:49

@nancy75

Whilst doing my A levels I had a Saturday job in Sainsbury’s. One Christmas Eve I had the pleasure of breaking up an actual fight between 2 quite well to do middle aged women over the last box of Christmas crackers in the shop. It was, of course, my fault we had run out of Christmas crackers on Christmas Eve & I should have been far more organised. I took great pleasure in telling them as they couldn’t speak to each other nicely then nobody would have the Christmas crackers & took them away
Love this.
annacondom · 17/08/2021 15:56

When I was a travel agent we had some corkers. We were advertising cheap breaks to Mojacar, a resort in southern Spain. One woman came back afterwards and said she'd been mis-sold - she'd thought she was going to an island and only found out she was on the mainland halfway through the holiday.

annacondom · 17/08/2021 15:58

It was pronounced MoHACKka, so not like Majorca.

sueelleker · 17/08/2021 15:58

Let me guess-she thought she was going to Majorca?

Bakewellisntjustacake · 17/08/2021 15:59

I didn't get a patient a glass of water and a sandwich immediately as they asked for it. They complained to PALS and I got investigated.

I didn't do it immediately as I was doing CPR on the patient next to them and they had walked up to me whilst I was doing it to ask me.. there was no to answer but PALS made me feel like I should have left the dying patient to go and find a sandwich!!

SchadenfreudePersonified · 17/08/2021 16:00

@Ric2013

A relative of mine works in a paper shop in Italy and recently told me this gem.

The 15th August is a national holiday in Italy. Since the 15th is a holiday, on the 16th no newpapers are published because no one was there in the newpaper offices to write and print them on the previous day.

There are newspapers available on the 15th because, since the newpaper is written the previous day and people are at work on the 14th, the next day the newpaper, written and printed the previous day, is available. This is how it works and how it has worked for years and years.

Apparently yesterday a customer was fuming about this and said she felt "They" were mistaken and that there should be newpapers on the 16th but not on the 15th. Quite what she expected a lady in a paper shop to do about it, I honestly don't know.

What?

Italians get a holiday for the Assumption of the Blessed Virgin and we Brits don't?

I feel a complaint to the Vatican coming on . . .

SpeakingFranglais · 17/08/2021 16:15

@ghostyslovesheets

working in the Alps (German/Austrian border) - customer loudly complaining that they had been to Austria but hadn't seen a single kangaroo
Grin I actually snorted laughing at this
movpov · 17/08/2021 16:20

This reply has been deleted

Message withdrawn at poster's request.

DoubleHelix79 · 17/08/2021 16:21

In a moment of sleep depriviation induced stupidity (had s newborn baby) I almost made a ridiculous complaint recently: i had ordered new curtains. They came in a big box and I pulled one out to see if it would fit the window. It was way to small. It then took me an embarrassingly long time to remember that curtains come in pairs. I'd already mentally drafted a complaint email - very glad I didn't send it, otherwise it may have ended up on here.

MarioPants · 17/08/2021 16:23

Someone once tried to complain to my manager because I wouldn't look up the number for the local car dealership for him. I worked in the financial department of an IT company, he'd have had to look our number up and gone through several menu options on the phone to get to me none of which seemed to suggest to him that he'd got the wrong number. I told him my manager wasn't at his desk and that he'd have to Google for the number, he said he'd ring back later to talk to my manager. My manager was sitting next to me for this whole conversation as we'd been in the middle of a discussion so heard everything the bloke said, he told me that if the guy rang back he'd deny all knowledge of me.

FangsForTheMemory · 17/08/2021 16:27

I worked in a shoe shop on Saturdays when I was at school. One Saturday they were still laughing about a guy who'd been in complaining the previous week. He'd bought a leather briefcase and his complaint was that the brown colour of the leather had come off on his trousers.

Yes, he had polished his new briefcase with brown shoe polish.

Hoppinggreen · 17/08/2021 16:28

@practicallyperfectwithprosecco

Whilst working in Spain I had many complaints that were ridiculous including the hotel had too much Spanish food, it was too sunny, it rained one day and the best one they could hear people speaking Spanish which was rude as they couldn't understand them.
I worked as a holiday rep in Spain many years ago. We could usually spot the ones who were going to complain as they got off the bus
Sully84 · 17/08/2021 16:28

Years ago working in retail at a relatively cheap clothes shop

A woman returned a coat with her receipt wanting a refund as a button had fallen off. She had bought the coat two years years previously.
Another lady wanted a refund on some white pedal pushers, they had period blood stains all round the crotch!

FangsForTheMemory · 17/08/2021 16:29

@movpov In fact that case is very famous, but what most people don't read about is that the woman had very bad burns and needed hospital treatment. I think her insurers insisted on her suing McDonalds to get the cost of the treatment back. Can't remember the detail now.

BlueLobelia · 17/08/2021 16:36

Actually, I made an insane complaint to the BBC about 12 years ago.

In my defence I was newly post partum and in the midst of PND. The BBC had a radio play about a (from memory) a mother worrying about her infant not gaining weight and she fed it royal jelly and over time it turned into an insectoid.

I wrote to the BBC saying it was irresponsible because everyone knew babies should not be given bee products because everyone knew it might cause anaphylaxis and as the national broadcaster and all that they had a duty of care.

I was thinking about this other day, and felt [cringe]

EastWestWhosBest · 17/08/2021 16:39

@TheRebelle

Just remembered another one, I was about 8 and half months pregnant (hot and uncomfortable) and buying a large heavy duvet in Debenhams. I stood behind an old couple in the queue for the tills, when they got to the front of the queue they weren’t buying anything they just wanted to complain that the store was playing Christmas music in November, the staff were nice about it and said yes, it is a bit early but head office decide these things and we’ll pass your comments on etc. but they wouldn’t leave it, they just kept repeating that it was ridiculous and they were disgusted and in the end I had to say look, if you’re not buying anything can you let me pay for this so I can go and sit down please.
I’ve got one like that.

DH used to work in the faults department of a cable tv company.
They used to have a guy phone up every day to complain about the hold music.

ratspeaker · 17/08/2021 16:41

@AngryWhompingWillow you can catch salmonella from beef

it can even be caught from contaminated vegetables and salads

www.who.int/news-room/fact-sheets/detail/salmonella-(non-typhoidal)

starfishmummy · 17/08/2021 16:42

I know someone who types loudly and it can be annoying. I wouldn't say anything though.

Back in my office in the 90s there was a bit of a fad for getting nail extensions. It was easy to tell who had just got them for the first time as the noise of plastic hitting keyboards gave us them away until we they got used to it.

FrenchBulldogsareFab · 17/08/2021 16:42

Student working in a 'high-end' Bournemouth hotel back in the 90's. An obnoxious celeb came down to the restaurant ranting at tired staff demanding full cooked breakfast and all at 11.30 despite 10.00am close. Chef pissed off. Celeb ordered kippers to start with.... meanwhile, in the kitchen chef scooped a kipper out of the WASTE bin, ran under a hot tap and plated up and handed to waiter to serve to celeb.

WiddlinDiddlin · 17/08/2021 16:42

Bwahaha this has kept me entertained whilst on hold to the DWP (not to complain, to check they received something they said they have not received and yet I know they have because I can see the recorded signature.... They have received it.)

My sister is a champion complainer - she likes to think she is being assertive but often I think she's really rather aggressive!

She also complains about stuff that, in principle, she's in the right... however in context, she's just being a dick.

For example, yelling at the manager (yes she did yell) about the disabled parking spots at Tesco being used by staff cars.... 'aren't disabled people allowed out at night?'...

There were plenty of spaces!

She wasn't actually inconvenienced as I am the disabled person, not her.

It was 2am! Asides from shelf stacking staff, we were the only people in the store.

@movpov that lady was awarded almost $3 million in damages, the coffee was not just 'hot' but dangerously hot which the courts decided she couldn't reasonably have expected.

@AngryWhompingWillow My niece worked in maccies when she was at college, and they had a customer come in there ranting and raving that she has caught salmonella from that particular maccie d's.

From a hamburger.

Yes. From a hamburger.

Should have done her homework, before she concocted this tall tale. Especially as salmonella generally comes from eggs and chicken. It certainly doesn't come from bloody beef!

You are so ..... oh wait.. www.express.co.uk/life-style/life/1027396/Salmonella-risk-outbreak-beef-food-poisoning-recall-news-latest-pictures

Salmonella can indeed be found in beef, and other meats.

iklboo · 17/08/2021 16:44

FIL wanted to complain there was no chilli con carne on the menu in the nice Italian restaurant we took them to for his wife's birthday. Because it's a 'classic Italian dish' and he was 'very disappointed' in them & the chef that it wasn't available.

I had fun correcting him on that. I should have just let him make a tit of himself really.

His wife later mentioned he had never actually eaten in an Italian restaurant before, ever, and thought chilli con carne sounded foreign so he just assumed it was Italian.

OoglyMoogly · 17/08/2021 16:49

@nancy75

Ruining Christmas is the sole pastime of every shop manager in December every year. I’ve ruined so many I’ve lost count!

Oh yes. As I've an Ebay shop, I've been accused of ruining Christmas because a pack of darning needles didn't arrive in late November!

Confused
ZombeaArthur · 17/08/2021 16:50

When I worked in a coffee shop I served a man a green tea. He complained that I’d forgotten the milk. I pointed out that green tea is generally served without milk. He was adamant that his wife drank it with milk, so I gave him a little jug of milk. That wasn’t good enough. His wife needed the milk in her green tea, so I poured it in, knowing it was coming right back to me. A couple of minutes later a woman stormed up to the counted demanding to know which idiot served her a green tea with milk in. I took great delight in informing her that it was her own husband who insisted on it. She did have the decency to look extremely sheepish when she asked for a fresh green tea, sans milk Grin

What bothers me most about these kinds of ridiculous complaints is that management so often take them seriously. At the same coffee shop we had someone try and return a salad he bought then changed his mind. When we informed him that we (the staff behind the counter) weren’t authorised to process returns and we’d had to call a manager he literally threw it in a staff member’s face. Management responded by profusely apologising to the customer!

Sidge · 17/08/2021 16:50

Well this is timely - I’ve just received a DM from a player on an online game I play called Stop.

The game is that you are given six categories and then a letter, and have to answer all the categories and hit stop before your opponent does.

The message said “it’s really not fair, you need to realise that you need to give the other person a chance!!”

I replied “you need to realise how games work…”