The endless amounts of admin and recording- a single text from a su requires an entry on the system, a reply, a entry on system of ypur reply, and an email to their OM which also needs to be recorded!
The constant changing language - are they service users , POPs or Individuals?
Grown men whining and complaining about how hard it is to get a bus 2 towns over by 11am, having to feign empathy at this
Being told by a SU that it is your fault when you rang to complete the work they were in the pub watching footie, as they tried calling to rearrange but you didnt answer (was on a late lunch break)
Being expected, in addition to running 3xgroups a week which involves all the planning and report writing and admin, and the telephone work two evenings a week which again requires planning and report writing, to take the time to create a spreadsheet of your SU (about 6 minimum), detailing their offence and personal targets, what exercises may be good for them- but not just doing this and recording on fhe system, oh no, youve then got to go back to the spreadsheet and do some self evaluation and SMART goals. This is for every person. On top of everyday work
The 'values' which frankly i dont know. Theyre on the wall somewhere i think?