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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Outrage!! Banned by deliveroo

113 replies

partyatthepalace · 15/05/2021 15:17

... for making too many complaints apparently. This amounts to 2 missing items in grocery deliveries this week and a freezing cold lunch. I’ve been a customer for years! I spend a fortune! And now I am being cancelled by an algorithm with no option to complain - I think it’s v unfair. AIBU or should I just learn to cook.

OP posts:
Happycat1212 · 15/05/2021 15:19

I had this with uber eats, McDonald’s nearly always get my order wrong. I complained and even sent a pic of the wrong order (with note of time and date and account details in photo) and they wouldn’t do anything and said if I complained again they would ban me.

ComDummings · 15/05/2021 15:21

I had this with Uber Eats, I complained about missing items twice in about 8 months. I was so annoyed, anyway I spoke to their Facebook team via messenger and they reinstated my account and apologised. I had originally been banned via the app/email so I presume the teams running each are different. Have you tried complaining on there? I wasn’t so much arsed about being banned but was fuming they weren’t going to refund a completely wrong order.

Procrastination4 · 15/05/2021 15:25

Use this opportunity to learn to cook, I’d say. Far healthier for you and you’ll also save a lot of money in addition to enjoying hot food as opposed to lukewarm at best. The latter is just my own experience, though as the few times I’ve had a takaway(but I collect it so perhaps Deliveroo is more successful in keeping food hot) I’ve always had to heat it up in the microwave to make sure that it is piping hot.)

Embrace a whole new world of culinary possibilities! Start off with simple dishes though-chilli, bolognese, stirfries etc.

Procrastination4 · 15/05/2021 15:29

PS, if you no longer are reliant on deliveroo, you’ll also hurt them where they’ll feel it most! If they are that easy to offend or whatever, they don’t deserve a penny more of your money. Smile

PlanDeRaccordement · 15/05/2021 15:30

Deliveroo is exploitive anyway. The whole gig economy business model should be outlawed imho as it results in workers having no rights and being paid less than minimum wage. Better that you don’t use them, even if you’re being forced to be socially responsible.

AlfonsoTheTerrible · 15/05/2021 15:33

Yes. You should learn to cook.

SuziQuatrosFatNan · 15/05/2021 15:34

Amazon do this too. It's the new version of corporate responsibility: make sure your comms is overly (even inappropriately) chummy with a strong overtone of enviro/identity-consciousness while treating your workers like crap, refusing to address quality issues and shutting down interaction with dissatisfied customers.

4amWitchingHour · 15/05/2021 15:35

@AlfonsoTheTerrible

Yes. You should learn to cook.
Read the OP. Two of the complaints are about grocery deliveries. You know - ingredients. For cooking.
GroovyClementine · 15/05/2021 15:44

Two totally justified complaints get you banned!

Imagine that translating to other things.

Two noisy neighbour complaints to the council...get evicted.

Two complaints of the office creep feeling you up...get sacked.

Two complaints to police that you've been robbed...get your number blocked from phoning 999.

Two complaints your medication has intolerable side effects...banned from using the NHS.

Bloody ridiculous.

You're supposed to just put up and shut up, but don't forget to give us your money. Wankers.

TheDiddlyGang · 15/05/2021 15:49

We had this with Uber eats, when we tried to get a refund for the missing items we were told we had requested a refund too many times and weren’t entitled!
DH sent them a very, ahem, strongly worded message and they refunded us.

lostlife · 15/05/2021 15:52

Read the OP. Two of the complaints are about grocery deliveries. You know - ingredients. For cooking.

You don't know that

Could be fags and a bottle of gin from the Co-op

MournfulTromboneNoise · 15/05/2021 15:54

@lostlife

Read the OP. Two of the complaints are about grocery deliveries. You know - ingredients. For cooking.

You don't know that

Could be fags and a bottle of gin from the Co-op

After reading the replies I bloody hope it is.
Viviennemary · 15/05/2021 15:55

Why would you want yo keep using a service that by your own admission is no good.

Nearlyneverready · 15/05/2021 16:08

I don't use Deliveroo anymore after a driver burst into tears and begged us not to complain when the bottom of the food bag broke, dropping the food on the floor. He offered to give us the money instead (I didn't take it, or make a complaint.) I realised how unfairly the workers must be treated.

I had already stopped using UberEats after they delivered the wrong order, took 2 days to respond to my refund request saying sorry, but they didn't have the ability to refund after 48 hours. A quick google showed that this was fairly common.

Serpenta · 15/05/2021 16:08

@SuziQuatrosFatNan

Amazon do this too. It's the new version of corporate responsibility: make sure your comms is overly (even inappropriately) chummy with a strong overtone of enviro/identity-consciousness while treating your workers like crap, refusing to address quality issues and shutting down interaction with dissatisfied customers.
I'm sick of brands being sassy on social media.
IceSwallowCome · 15/05/2021 16:09

@Procrastination4

Use this opportunity to learn to cook, I’d say. Far healthier for you and you’ll also save a lot of money in addition to enjoying hot food as opposed to lukewarm at best. The latter is just my own experience, though as the few times I’ve had a takaway(but I collect it so perhaps Deliveroo is more successful in keeping food hot) I’ve always had to heat it up in the microwave to make sure that it is piping hot.)

Embrace a whole new world of culinary possibilities! Start off with simple dishes though-chilli, bolognese, stirfries etc.

Why do people on MN automatically assume anyone who has ever had a takeaway in their life can't cook? OP could be Gordon fucking Ramsay for all you know. Maybe some people just like the occasional McDonalds.
SandyCane · 15/05/2021 16:12

Uber eats banned me for 2 complaints too. 2 totally incorrect orders which I could prove! 😡

SuziQuatrosFatNan · 15/05/2021 16:14

@Serpenta me too. And not just social media, although that's definitely the worst. They do it on telly adverts too, from plusnet's bluff talking salt of the earth Yorkshireman to the banks that fucked us all over and are directly responsible for the state of the economy giving us fucking beaches and poems about how much they love us. Wankers.

quoi · 15/05/2021 16:15

Not been banned yet, but supermarkets are dealing with issues with their online deliveries in similarly anti-customer ways. One supermarket forgot/lost/misdelivered one entire bag of the shopping, which of course I complained about and asked for a refund of the items that didn't get supplied. Took over a week before they responded and only when chased. Obviously didn't believe me as since then every single call about missing items has been fastracked to some higher level employee whose job it is to say 'no' and refuse to apologise and explain to the customer why the customer is wrong and why they can't have a refund for items missing/or subs that must be returned to store only (even though stores are not accepting returns to the store during pandemic).

Customer service policy now seems to be based on the assumption that the customer is wrong, lying, cheating and scamming. The supermarket is never wrong.

Almost as bad is when they ominously say they will feedback your complaint to the local store, so you know that your name as a customer will be mud and your next order will consist of items mostly one day prior to their expiry date.

Soontobe60 · 15/05/2021 16:15

@lostlife

Read the OP. Two of the complaints are about grocery deliveries. You know - ingredients. For cooking.

You don't know that

Could be fags and a bottle of gin from the Co-op

🤣🤣🤣
littlepeas · 15/05/2021 16:15

@Nearlyneverready

I don't use Deliveroo anymore after a driver burst into tears and begged us not to complain when the bottom of the food bag broke, dropping the food on the floor. He offered to give us the money instead (I didn't take it, or make a complaint.) I realised how unfairly the workers must be treated.

I had already stopped using UberEats after they delivered the wrong order, took 2 days to respond to my refund request saying sorry, but they didn't have the ability to refund after 48 hours. A quick google showed that this was fairly common.

Wow, that would have really upset me. How awful Sad.
osbertthesyrianhamster · 15/05/2021 16:22

They treat their employees like utter shit.

Procrastination4 · 15/05/2021 16:22

@IceSwallowCome Did you not read the last sentence in the OP’s post then? I merely answered the question.

SchrodingersImmigrant · 15/05/2021 16:22

Maybe time for people to start again ordering directly form places instead of using app which charges the customer, charges more for delivery and charges 30% +fuckinVaT to the restaurant/takeaway.
Win win😁 money saved all around.

On a serious note, they went overboard but there is a masoive issue with people eating for free all the time because they complain with every order and want refunds.

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