Outrage!! Banned by deliveroo

[partyatthepalace]

... for making too many complaints apparently. This amounts to 2 missing items in grocery deliveries this week and a freezing cold lunch. I’ve been a customer for years! I spend a fortune! And now I am being cancelled by an algorithm with no option to complain - I think it’s v unfair. AIBU or should I just learn to cook.

[Iseestupidpeople]

I’d make a complaint to trading standards and maybe the local paper. They want to shut you up, shout louder!

[Someaddedsugar]

@SchrodingersImmigrant I agree - it doesn't say much for customer service teams if senior/executive management are having to sort things out!

[SchrodingersImmigrant]

[quote Someaddedsugar]@SchrodingersImmigrant I agree - it doesn't say much for customer service teams if senior/executive management are having to sort things out![/quote]
You see I would say the opposite kind of thing. It doesn't say much for the senior management's if they
1-have time to keep checking up on customers, because you wouldn't be the only one
2- can't manage so the team could sort things out.
I rarely blame the workers on a bottom perch. The ridiculous systems and processess come from the top.
😁

[twinmum2007]

@quoi

Not been banned yet, but supermarkets are dealing with issues with their online deliveries in similarly anti-customer ways. One supermarket forgot/lost/misdelivered one entire bag of the shopping, which of course I complained about and asked for a refund of the items that didn't get supplied. Took over a week before they responded and only when chased. Obviously didn't believe me as since then every single call about missing items has been fastracked to some higher level employee whose job it is to say 'no' and refuse to apologise and explain to the customer why the customer is wrong and why they can't have a refund for items missing/or subs that must be returned to store only (even though stores are not accepting returns to the store during pandemic).

Customer service policy now seems to be based on the assumption that the customer is wrong, lying, cheating and scamming. The supermarket is never wrong.

Almost as bad is when they ominously say they will feedback your complaint to the local store, so you know that your name as a customer will be mud and your next order will consist of items mostly one day prior to their expiry date.

Which supermarket is this? I have never had a problem with Sainsburys. If there's anything missing they tell me beforehand and only ever take a day or So to refund me.

[DebHagland]

Avoid large companies and shop small/ local you will find small businesses appreciate their customers,
give a far better standard of customer care and you will be putting money back into the local economy rather than into the pocket of corporate shareholders.

[OhWhyNot]

Oh no I’ve complained a few times once about food being cold I was refunded and a few times wrong grocery items delivered or missing all dealt with very quickly. I do have delivery plus so maybe my complaint is mor acceptable

I always order form there as i always tip the drivers. Aww that poor driver that burst into tears poor guy

[subbysammiexoxo]

uber banned my card after repeatedly not turning up and sending incorrect orders, it's a joke quite frankly (yes I always or mostly tip if the driver is polite and not crazy late), I've fully turned my back on online ordering since then and lost nearly 2 stone

[SydneyMamma]

@4amWitchingHour, @IceSwallowCome and to those having a go at people commenting about the OP learning to cook...

People posting in this thread about learning to cook are responding directly to the OP's question in the original post:

AIBU or should I just learn to cook.

I appreciate that it's hard to read every single comment but at least please read the original post properly.

[flaminjo]

How outrageous: I hate to use these companies and rarely do. I'd say let's all boycott them but unfortunately they have a huge monopoly on take away delivery

[SchrodingersImmigrant]

@flaminjo

How outrageous: I hate to use these companies and rarely do. I'd say let's all boycott them but unfortunately they have a huge monopoly on take away delivery

Well only if you don't want to go directly to the take away place. They still have their own drivers.

If you cannot find the place outside of deliveroo/ubereats it means it's not actually proper take away but so called dark kitchen which literally is just kitchen in container with a door to hand out food to drivers somewhere in the middle of former industrial place. Sometimes it's unique, sometimes they use name and idea of a restaurant in a different coty. I know people who were approached about it by Deliveroo and they made a container under the restaurant name with their menu

[flaminjo]

I mean when you want to order take away from A local/independent restaurant but have to go via deliveroo or one of the others because that's the only way

[venus22]

[quote SuziQuatrosFatNan]@Serpenta me too. And not just social media, although that's definitely the worst. They do it on telly adverts too, from plusnet's bluff talking salt of the earth Yorkshireman to the banks that fucked us all over and are directly responsible for the state of the economy giving us fucking beaches and poems about how much they love us. Wankers.[/quote]
Yes, yes, this exactly. Heavens...why do people fall for it?

[SchrodingersImmigrant]

@flaminjo

I mean when you want to order take away from A local/independent restaurant but have to go via deliveroo or one of the others because that's the only way

Yeah, unfortunately it does with restaurants