Should I make a complaint?
My DH ad I selling our home to downsize. DH has mental health issues resulting in poor memory, suspiciousness, poor cognitive function. Not obviously apparent to strangers . He Is on anti psychotic meds
So buyers surveyors asked to come on day i had a short hospital appointment. They couldn’t give a time in advance. They said we should try to vacate property or restrict ourselves to a single room, open doors windows etc due to covid. Given this. I agreed to their visit on that day, knowing DH may be on his own depending on what time they turned up. I saw no issue with this given he just needed to let them in and then stay out of their way
So just found out, 2 days later, that after I left they asked my DH if he would help them answer some questions about the valuation. Turns out it wasn’t about the valuation. He felt they were interrogating him, and they were asking him loads about various structural work on the property and issues they’d found.
He struggles to remember stuff. Told me he said things to them that aren’t true. He got in a panic trying to find documents that he would never be able to remember where they are kept. Result is 2 days later I have a stressed and panicking husband who feels he was forced to divulge stuff but he can’t remember what about. I’m at a loss to know what was asked or what he told them. I know he said some things that are misleading in findings and report.
Given they did not say they would be asking us anything should I tell them they cannot use any of the information he told them given we don’t now know what DH said and the stress he was under, and that he lacks full mental capacity? If I’d known in advanced they’d need to ask questions I’d have told them they couldn’t come that day and it needed to be while I was there
We’ve never been asked questions at a survey before...does this even sound right? I’d have been very reserved over what I divulged to them in these circumstances even though we don’t have issues we are aware of in the house.
They were also apparently banging on patio doors to try to get information from him while he was sitting inside while they were doing the outside stuff. Then when they did wan5 to come in scared the living daylights out of DH by ringing the bell multiple times and pounding on the front door- he thought there was an emergency and became very panicked.
I’m also mad that after sending us a video of how we were expected to behave because of covid, they questioned my husband at length apparently in a closed unventilated room. There were 2 of them from different households. We haven’t seen our sons since last august and are due to see them in May once they can travel and stay in hotel. Last thing I want is for DH to get covid now with 3-4 weeks to go.
AIBU to complain?