@fib11235
The error in this example seemed to come about when someone entered weights based on the culture in their country where miss/master referred to children and Mrs/Mr referred to adults.
Sort of - someone upgraded an airline's check-in program so that every time that program was used (i.e. every flight) it automatically used weights based on the fact that in that someones culture miss referred to a child.
From the actual report:
"Part of the operator’s IT system was an integrated check-in system, which was undergoing an upgrade........The system programming was not carried out in the UK, and in the country where it was performed the title Miss was used for a child"
As far as I can see the report doesn't ever state the country involved..
The problem this IT upgrade was causing had been spotted, mitigation and a fix was in progress but this flight got missed.
If anybody want's to read the actual (only 6 page) report, rather then the medias' version of it, here is the link:
assets.publishing.service.gov.uk/media/604f423be90e077fdf88493f/Boeing_737-8K5_G-TAWG_04-21.pdf