To think this response to a hospital complaint isn’t good enough ?

[famedThesaurusofTheforgotten]

Dd had been unwell for some months in 2019. Repeated trips to gp. Nothing found.
Stomach aches, cold all the time, not growing well feeling sick etc etc all those sorts of symptoms and worsening. Kept being told ‘viral’

One week she was so unwell we took her to a and e as I suspected anaemia maybe as she was sleeping a lot and had no energy?
I was very worried we were seen and a dr said she probably needs some bloods done which I agreed with and we went to wait for the emla cream etc.

Then we were called through by a diff dr and agressively questioned then said she actually didn’t actually think bloods were needed i said I wanted her to have them done she kept shouting at me in front of dd ‘why do you want me to hurt her by putting needles in her ?’ And ‘I won’t stick needles in a child for no reason ‘
She was absolutely horrible told us dd was ‘fine ‘ That she looked fine I tried to explain she looked so much healthier a year before and had now become paler and thinner but she said no she looked fine to her

She was aggressive and was telling me I wanted to have my child hurt for no reason with a needle ??

I decided to walk out and we then went private. Waited a couple of weeks had bloods and dd was anaemic and had coeliacs.
I complained to the hospital and this has taken months to investigate then again as they said nothing had been found the first time that the dr hasn’t done anything wrong so i said no look at this again and theybe come back with ‘sorry that you felt this way’ basically. No apology no admittance that dd had needed bloods nothing and I’m so cross we were treated like we wanted to hurt our child!
I don’t know what to do now all I’ve been able to do is leave an online review for this dr to warn others but she was abominable and I’m really upset that we don’t even get an apology

@BuggerBognor

Only on mumsnet does someone write a super nasty message back to someone who wrote a post to send love and support to a stranger

Gotta love it!

BuggerBognor I think that’s slightly harsh. I don’t think it was unreasonable to not have predicted that you would have to work during the worst pandemic for 100 years. I disagree re: deaths being an expected part of working in a hospital. Yes, deaths of elderly people are to be expected, with occasional deaths of patients who are younger. Last week I was looking after 5 patients. At the end of my 2 day shift, 2 of those patients (age 47 and 61 if it matters) had been intubated and taken to ICU. At least one of them is likely to die. I have friends who are having to lead cardiac arrests in young people with no senior presence for 20 minutes having only recently qualified as doctors themselves. That is not normal. That is not expected.

It is not normal to tell families of healthy men in their 50s that they are dying, and no - they can’t visit them in hospital. It’s great if your friends are coping well - I question whether they are consultants in non acute specialties who are somewhat sheltered from the brutal nature of the front line.

I forgot to add thank you Lorieandrews. Luckily I am a resilient person, so am coping ok. I feel very sorry for those who are not - this is not their fault. They are not bad doctors because of it.

@SevenMelon

I forgot to add thank you Lorieandrews. Luckily I am a resilient person, so am coping ok. I feel very sorry for those who are not - this is not their fault. They are not bad doctors because of it.

Thank you. I agree.