For thinking the Dyson Hot and Cool might actually cool

[EnoughAlready2020]

Feeling completely conned. Bought the unit directly from Dyson in March this year. It obviously only needed to test out the cooling function when it got warmer. It does nothing. Forget about cooling - it doesn't even move air about well and it is EXTREMELY noisy so I couldn't even sleep with it on.

So I complained to customer services, saying I thought a product called Hot and Cool would actually cool.

Their response.

Good afternoon,

Thanks for your email.

Dyson fans and purifiers have no energy-hungry cooling elements like air conditioning units, they aren't designed to lower the room temperature. Our products cool you, not the room.

They work by circulating the ambient air in the room. The cooling effect comes when the air, dispelled from the amplifier at velocity, passes over the users skin. The higher the fan speed, the cooler the air will feel.

We can only offer to refund your product if it has been purchased directly with Dyson within the last 35 days as per our money back guarantee.

I mean Wtaf does that mean. It neither cools air nor person. I can vouch for that.

AIBU for wanting to get them to take back this £549 lump of uselessness?!!

Please help me by convincing them they need to take this pile of rubbish back and return my money. 😭

We have it, too. DP bought it and I told him not to and so he will never accept that it does naff off in extreme heat. Luckily, we don't often get temperatures like we have this week and overall, it does come in handy. On a cooler night like tonight, it's helpful in the bedroom to cool us even more.

What it's most handy for though is the winter months. It heats up our front room so quickly, so much quicker than our central heating. It was a god send when DS was born last year and I'd take him down in the middle of the night for feeds.

So if they don't take it back, at least it's not entirely useless!

YANBU! I nearly fell for that as well because the ads clearly make it look like an air conditioner. The graphics imply a cooling effect on the air, not "how it feels based on speed on your skin", which is bullshit anyway because they must know that recirculated 35C air does not feel cool on anyone's skin!

After a bit of research I noticed that portable air-cons are much more complex and need to have a water supply or pipe. I figured the Dyson Cool is simply a normal fan. We already had one of those long oval-shaped Dyson fans which was only used during the night in summer. Incidentally the spinning function broke after just 2 years, and no more than 4 consecutive months of use, which doesn't seem like great quality.

Is there any way you can sell it second-hand for slightly less? For instance this portable aircon costs a fraction of that fan and works remarkably well. I know two different friends with this and they're best for one small/medium sized room.

www.amazon.com/Black-Decker-Portable-Conditioner-Display/dp/B01DLPUWG2?tag=mumsnetforu03-21

All Dyson products are shite.

More fool you OP. Ybvu and should have tested it better.

@goingtobeokay thanks. Very helpful.

The ads are really deceiving and quite frankly I don't see how they're even legal??

From their website

• Effective heating and cooling all year round

I've got one. It's shite. Unless it is actively blowing directly onto your skin, it doesn't cool at all. Also, bloody noisy.

It’s just a fancy looking, and quieter than average fan. I’m quite keen on ours because it’s also an air purifier but I researched what we were buying so am not surprised by what it does, or rather doesn’t, do. I agree that description is really misleading though because ‘effective cooling’ does make it sound like air conditioner and you can’t be expected to know that a mobile a/c unit is a massive thing that needs to vent especially as they aren’t all that common in the UK. That said, I don’t think you’ll get anywhere with getting a refund because most of the bad reviews I’ve seen are from people like you who thought they were getting an air conditioner.

Yabu

It's a fan

Not an air-conditioning unit

It's not their fault you didn't bother to use google

@katemonster

I've got one. It's shite. Unless it is actively blowing directly onto your skin, it doesn't cool at all. Also, bloody noisy.

Like a fan then

Which is what it is

Goodness me

Have been a Dyson victim. Never again

I don’t have one of these but all other Dyson products I’ve owned have been substantially worse quality than those of similar price. Genuinely a big 😳 st how much better my Miele vacuum is compared to a Dyson.

Not air con - but recommend Meaco fans as quiet and effective in smaller areas.

@katemonster

I've got one. It's shite. Unless it is actively blowing directly onto your skin, it doesn't cool at all. Also, bloody noisy.

Yep. We've just stayed at an expensive hokfiay rental that had one - the outside - nighttime - temp was 32c. I put it next to my bed, right next to ME. Gave some relief from the stifling air to ME.

DH, 2ft among, got no benefit whatsoever.

I would not recommend.

I agree - heat function is great! Cool fan is not worth the electricity cost.

I have one and it does cool me. I can sleep with it on in night mode too. It is a fan (expensive admittedly) not an air conditioner so it does the job of a fan without the spinning blades. Ya therefore bu.

Do you not know how fans work?

Its a posh fan not an air con.

Not air con - but recommend Meaco fans as quiet and effective in smaller areas

^^this, I have just turned ours off as I am too cold

My meaco fan is also currently doing a sterling job.
Hope you get some joy op. I considered getting the Dyson fan but didn't due to the less than glowing reviews on QVC.
Get a meaco, can't praise it enough.

It's just an expensive fan

Also, fuck Dyson and fuck his Brexitty shit. Even 9 yo DD says, "we hate him" whenever she passes a Dyson advert. Wanker.

They had them in hospital when I was having DS. I had a C section, and found the heat unbearable in recovery even with one on.

Can't imagine how those having vaginal births felt, because it was like being breathed on from a distance.

Friend of mine has a cordless and she said its fine but the battery keeps dying.

They have replaced the battery several times though.

Very expensive for what you get.

I would be well fed up to have paid 550 for a fan!

Well my DH bought one because he’s a very, very light sleeper but desperate for a fan. It’s the only fan he can sleep when it’s on (each bedroom has a different fan). It’s a fan though not air con so you feel cool when it passes you by plus by helping to create a cross breeze (other windows open, door open). Because there’s no blade, peace over mind with small kids around too.

The heat function was great in winter for smaller rooms.

Yeh so it's a fan. Not air con.

But for the cost you could have bought an air con unit and have it installed.
What an expensive mistake. Poor you
You could place a frozen bottle of water in front of it and then the fan would blow that and it would cool the room down that way but I appreciate it's a disappointment

@MrsTerryPratchett

It's just an expensive fan

Also, fuck Dyson and fuck his Brexitty shit. Even 9 yo DD says, "we hate him" whenever she passes a Dyson advert. Wanker.

She's picked that up from you. What 9 year old would know about Dyson.

I live in a hot country. I use it as a back up to my ac unit which is very old. It's fine.

She's picked that up from you.

Well clearly

We have a house in Spain with aircon, but have recently installled ceiling fans in the bedrooms. Best thing ever, I can highly recommend it! Ceiling fan on low and just a cotton sheet over you = a great night's sleep.

It doesn't even have to cost a lot, I hadn't realised but fans start at thirty odd pounds if you shop wisely, plus installation obviously. Not a big job for a trained electrician to wire it from a light switch, and as we didn't have central ceiling lights he had to channel out and then fill, but no real hassle and so worth it! Just make sure the rod they hang from is not too long for your ceiling height.