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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Holiday lost £1000

100 replies

coffeandteav · 26/07/2020 18:11

Had flights booked with Ryanair to Portugal. Have just found out the insurance doesn't cover pandemics.

Booked pre covid but looks like will lose the money. It's £1000.
AIBU to be absolutely gutted?

Anyone else lost out?

I keep hoping the flight will be cancelled but the same flight hasn't up to now and has mainly left on time. So very unlikely.

OP posts:
ZeldalovesLink · 26/07/2020 18:12

That’s rubbish, I’m so sorry.

Yeahyoureright · 26/07/2020 18:13

When is the holiday? Would you not consider going if it hasn't been cancelled?

timeforawine · 26/07/2020 18:13

Can you change destination?

ChaoticCatling · 26/07/2020 18:14

Why can't you go?

RedskyAtnight · 26/07/2020 18:15

If you don't fancy travelling at the moment, why not just move the flights to another date in the future?

BBCONEANDTWO · 26/07/2020 18:16

I thought you could only go to Portugal for essential travel - surely that means that you should be able to claim back if the flight is cancelled?

rookiemere · 26/07/2020 18:17

Ryanair flights cost £90 per return flight to change.

coffeandteav · 26/07/2020 18:20

It quoted me £460 to change to feb. The last date can change to is end of March.

I won't go as fco not approved so insurance is invalid and silly to go if not approved and the quarantine.

OP posts:
coffeandteav · 26/07/2020 18:21

@BBCONEANDTWO

I thought you could only go to Portugal for essential travel - surely that means that you should be able to claim back if the flight is cancelled?
Flight will not be cancelled they are flying anyway.
OP posts:
BungleofWimbledon · 26/07/2020 18:21

@coffeandteav

Had flights booked with Ryanair to Portugal. Have just found out the insurance doesn't cover pandemics.

Booked pre covid but looks like will lose the money. It's £1000.
AIBU to be absolutely gutted?

Anyone else lost out?

I keep hoping the flight will be cancelled but the same flight hasn't up to now and has mainly left on time. So very unlikely.

I had this issue with Ryanair.

There are a few options you could try as the FCO is currently advising against non-essential travel depending on how you paid:

Credit card - Section 75 refund
Debit card - charge back
Paypal - raise a dispute

My flight was still scheduled (and flew) when I argued successfully that my flight did not constitute essential travel. I didn’t have travel insurance.

Ryanair are bastards, good luck!

coffeandteav · 26/07/2020 18:24

Would the section 75 still work if the flight left anyway?

OP posts:
honkytonkheroe · 26/07/2020 18:25

We had two sets of flights to Spain for early July and late July with Ryanair. We were lucky because our late July flights for £600 were cancelled and refunded whilst the other flights for £100 each (my daughter and 2 friends) weren't and we lost the money. All we could have done was changed them at I think £90 each - so no benefit. It's a shame you've lost so much. Might it not be worth you transferring flights though?

coffeandteav · 26/07/2020 18:28

I would transfer if I could for April but February to me it's still risky for covid and the weather with it being winter.

OP posts:
EvilPea · 26/07/2020 18:33

You don’t have travel insurance with your bank account do you?

Sorry if that’s a silly question, I know I don’t. But DH does

coffeandteav · 26/07/2020 18:36

Unfortunately nothing with the bank.

OP posts:
EvilPea · 26/07/2020 18:38

Bugger. It’s quite often on those premium bank accounts, but people don’t always know it’s there.

justasking111 · 26/07/2020 18:41

The figures for covid in Portugal are sooo low better than Wales. I would be happy to go there. It is the time on the plane that puts me off.

Snaptheirfingers · 26/07/2020 18:44

Yes I've lost £2000. Had travel insurance which did cover pandemics, they have mis-calculated and only paid me £300. The package tour company have offered me £700 in vouchers, I don't want vouchers. It's week 19 fighting for my money back!

Devlesko · 26/07/2020 18:44

You aren't covered for natural disasters neither or civil war.
I'm sorry you lost your money, that sucks. Thanks

kittensandcoffee · 26/07/2020 18:50

What travel insurance did you buy? 3 months later and I won the battle for my £900 flight money back (I choose not to go due to travel warnings).

Clymene · 26/07/2020 18:51

Are you sure that's the latest you can change them to? I've changed my Portugal flights to next summer (cost £200 for 2 people so 4 flights)

somthinginthewoodshed · 26/07/2020 18:54

Oh yes I’ve certainly lost out. Booked a holiday villa with Oliver’s Travels for this August in Italian Lakes. This was a very special family holiday with 3 generations, oldest 72, youngest 2, one family member with COPD. Paid deposit of £3,500 August 2019. Don’t feel we can travel this year due to the pandemic. Transferring the booking to next year will cost £1100 more - I’m not made of money - insurance company don’t cover pandemics, Oliver’s Travels (who presumably had a cut of the hefty deposit) have relinquished all responsibility and say it’s down to the owner in Italy, where U.K. law doesn’t apply. I only wish it was £1000 I’ve lost. I WISH I’D NEVER HEARD OF Fu#@%ing Oliver’s Travels; all I’ve had from them are empty platitudes. Yes I’m frocking gutted too.

coffeandteav · 26/07/2020 18:55

Yes if look on the Ryanair calendar it only goes up to 27th March. Man to Lis.

I will try insurance nothing to lose I guess.

OP posts:
Alwaysinpain · 26/07/2020 19:03

@somthinginthewoodshed

Oh yes I’ve certainly lost out. Booked a holiday villa with Oliver’s Travels for this August in Italian Lakes. This was a very special family holiday with 3 generations, oldest 72, youngest 2, one family member with COPD. Paid deposit of £3,500 August 2019. Don’t feel we can travel this year due to the pandemic. Transferring the booking to next year will cost £1100 more - I’m not made of money - insurance company don’t cover pandemics, Oliver’s Travels (who presumably had a cut of the hefty deposit) have relinquished all responsibility and say it’s down to the owner in Italy, where U.K. law doesn’t apply. I only wish it was £1000 I’ve lost. I WISH I’D NEVER HEARD OF Fu#@%ing Oliver’s Travels; all I’ve had from them are empty platitudes. Yes I’m frocking gutted too.
If you paid using a credit card, then you absolutely should be entitled to a Section 75 Refund. If debut card then a Chargeback claim. I feel you stand a massive chance of a full refund
IndiaMay · 26/07/2020 19:08

I'm more curious how you managed to spend £1000 on Ryanair flights! How many people were going?! The most I've spent on ryanair is £45 each way

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