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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be royally effed off at Tesco delivery driver

351 replies

SoddingTesco · 28/04/2020 21:10

Managed to get a slot for delivery as am officially shielding. Tesco driver turns up so I put out a big plastic box he can decant my bags into and go to the porch window to let him know he can put the bags in there.

Says he can’t. Says my order has high value items and I have to come to the door.

Fine, whatever. I open the door and stand back, explain I’m shielding as I’m classed as vulnerable.

Just laughs and asks if I want the stuff in the box.... no, I just put it out there for a laugh obviously.

Then he decides my peppers might get squashed so leans in and puts them by my feet. He goes on to explain my substitutions and goes to hand me the paperwork. We both just stand there for a bit before I take it off him. He sees this as an opportunity to hand me more bags and unpacked items even though I’ve just bloody told him I’m shielding! My plan was to bring the untouched box into the porch and leave it there but he ended up handing me half my shopping, a receipt and a bloody leaflet about shopping with Tesco.

No gloves, no mask, nothing.

I’m a bit highly strung today as I have recently lost someone close so just want to know if IABU and need to chill out or whether I should complain?

OP posts:
Carrie7469 · 28/04/2020 21:27

I'm so sorry for your loss 🌺

cactus2020 · 28/04/2020 21:28

You won't want to hear this but YBU. He was actually trying to be careful with your food, and you are fortunate to get a delivery at the moment. Maybe focus on that and let this go. They're under great pressure and trying to do their best. You're aware you may be particularly sensitive at the.moment and complaining just causes problems for someone apparently trying to do the right thing and not getting it 100% right. Let it go.

Blackandgreenteas · 28/04/2020 21:29

I don’t think it sounds like he followed the right protocol but tbf I don’t really know what their rules all.

All delivery people who’ve come to my door seem remarkably unconcerned by the whole thing! That said, it doesn’t bother me as fairly sure I’ve had it, so not really the same boat.

PumpkinP · 28/04/2020 21:31

It must be tescos then as they also still always hand me the paperwork

Staticelle · 28/04/2020 21:31

I don't think you are being unreasonable, and you should feed back to them so they can formally remind him. Even if you aren't shielding their delivery policy is quite clear, I can see why you are a bit shaken up by it. It's easy after the event and for others to say what you should have done, but it's not always that easy at the time; and it shouldn't be up to you to tell him to follow procedure. Hope you are okay Flowers

PestymcPestFace · 28/04/2020 21:32

That all went a bit wrong, didn't it. You can't undo what happened so make plans that it goes right next time.

Yell through the door"please stand back, I am a shielded person"
Open the door and then stand back, Instruct the delivery driver to put things in the box. Tell him, you don't give a feck about the peppers.

Your delivery driver got it wrong, I'm not shielded and all my deliveries have gone a lot better than yours, with more social distancing.

I work with shielded people and we have set up double barriers.
One, outside the door, could be a box, dog crate, baby gate. Delivery drivers are asked to leave things just inside the barrier.
Two, another barrier in the hallway, preferably 2m from door, shielded people are to try and stay behind this second barrier. Or open door and then retreat quickly.
Shout instructions nicely to the delivery driver, most of them are great.

Yours does sound a bit of an arse.

PotteryLottery · 28/04/2020 21:33

I love Tesco and their stock replenishment. I can't understand family who swear by Sainsbois and their bad veg sparse shelves and rude staff.

ferntwist · 28/04/2020 21:33

He was totally out of order and unprofessional. It would have been very easy for him to leave your bags in the box. There are some ignorant posters here. The virus can be spread on groceries as it lives for days on some surfaces, that’s well known.

helpfulperson · 28/04/2020 21:33

Why would he be wearing gloves or a mask? there is not PPE protocol for delivery drivers that suggests this is necessary. He should, however have practised social distancing and made sure he stayed further than 2 m from you.

MintyMabel · 28/04/2020 21:36

Was there something stopping you washing your hands?

Ulysses · 28/04/2020 21:37

YANBU. I had a Tesco delivery the other day and the driver stood right by the crates which he left on the door step for me to unpack and made some sexist remarks about how women were better at unpacking which got my back up. I am also shielding and was using priority slot. The driver the previous week said that they know when they have a vulnerable customer as the slots are much longer. He would have been much more helpful unpacking the Crates and leaving the bags by the door and getting on his way rather than looming over me and he was certainly within 2 metres when I had to get the bags out. Sorry for your loss Flowers. If it happens again I will complain but am hoping it’s a one off as the recent deliveries have been great. H

HandfulofDust · 28/04/2020 21:37

I get deliveries from local farms ets and all leave food knock then step back immediately.

CurbsideProphet · 28/04/2020 21:38

We had a tesco delivery last week. He put everything on our front door step in bags, plus receipt, then knocked twice and stood well back when we opened the door. I don't know what your delivery chap was doing, but it doesn't sound like protocol. Ours was very aware of keeping his distance.
There is an email address on the delivery slip. You can email them with your concerns if you don't think he understands social distancing.

SuckingDieselFella · 28/04/2020 21:39

I had the same experience with Tesco.

The guy was going to bring the bags into the hall. And he wanted to hand me the paperwork. I had to tell him this might not be a good idea. If he's like this with every customer he could start a corona outbreak all by himself.

DivGirl · 28/04/2020 21:39

That doesn't sound right, I'd give them a call. Hopefully they're more helpful than Asda.

I had an Asda delivery a couple of weeks ago where the driver refused to come in to my building (flats) so I had to leave my 2 year old home alone to go down, pack the shopping in to bags, and then carry it all up myself. I was incandescent. They also have no complaints procedure, and no managers accepting telephone calls, and no way of contacting the store. Still a bit annoyed about that, as you can tell.

walkingchuckydoll · 28/04/2020 21:42

I've had gardeners over who weren't afraid of corona and not distancing. I had a coughing fit after a drink of water went the wrong way and they distanced after that! Now I just tell people that DH has a fever and trouble breathing and I don't feel well either (all lies) and nobody wants to be within ten feet! Just say that you're sick, they won't want you to open the door after that.

opticaldelusion · 28/04/2020 21:42

Get him sacked. Hopefully he'll starve. That'll teach him.

rka2017 · 28/04/2020 21:44

Had Tesco delivery once, delivery driver didn’t wear gloves and try to talk at very close distance and didn’t bother about social distancing at all, whereas Asda delivery drivers always put all the deliveries at front door and rings the bell staying at far distance . I think they might not be given proper instructions or not following

user47000000000 · 28/04/2020 21:45

YANBU. They’ve probably hired a lot more people to cope with the increased demand and therefore some of them might not be up to scratch. Especially if you put the instructions on they should have been followed.

Sorry for your loss Flowers

user47000000000 · 28/04/2020 21:46

optical is that some sort of sick joke?

CSIblonde · 28/04/2020 21:47

He's putting squashed peppers (they've v likely already been squashed in the van, I suspect he was delib winding you up tbh) & paperwork over distancing, with no mask or gloves to boot. I'd complain. All the delivery drivers & post guys in my road are wearing both & distancing. All the Supermarkets have issued clear guidelines for contact- less deliveries. I'd have got v firm & utilised the death stare with such an idiot. .

TheOneAndOnlyPedroPony · 28/04/2020 21:51

You sound absolutely ridiculous. If he'd left the high value items out by the door, drove off, and before you got to them someone had nicked them, you'd be pissed at him. Similarly, if he'd dumped all your stuff in a box and the bread, peppers etc had been in the first bags he put in (and therefore got squished into nothing), you'd be bitching and whining about how they were ruined.

So, what would you prefer? If he looks in the bags to see what the items are to avoid them getting damaged, he's 'touching' more of your shopping and being nosey!

I'm sure he could have handled it better, but just because you're vulnerable doesn't mean you have to act like such a twat to people. He's working on the front line, putting himself at risk with every delivery, to pay his bills. I'm sure he'd much rather be 'officially' (whatever that means) in his house keeping safe and having someone deliver his shopping to him. But, instead of washing your hands, giving everything a quick wipe down and moving on, you'll probably complain about him and he'll lose his job in a bloody pandemic because, honestly, he sounded like he was trying to be helpful.

I absolutely despair.

Dodie66 · 28/04/2020 21:52

Complain on tesco FB Page. Send them a PM. I couldn’t get hold of them on the phone and no reply by email but they did answer the PM within 24 hours. Our drivers leave the bags on the step, ring the door bell and then go back down the path

AldiAisleOfCrap · 28/04/2020 21:52

That’s awful op, I am shielding at have put a sign on my door for all deliveries and post.
I go to the window and give a thumbs up if they knock. If they continued to knock I would just ignore it.

Peppafrig · 28/04/2020 21:53

I would just be grateful that someone was putting themselves in harms way to get food to me. Also you would be complaining if your peppers were squashed .