To be royally effed off at Tesco delivery driver

[SoddingTesco]

Managed to get a slot for delivery as am officially shielding. Tesco driver turns up so I put out a big plastic box he can decant my bags into and go to the porch window to let him know he can put the bags in there.

Says he can’t. Says my order has high value items and I have to come to the door.

Fine, whatever. I open the door and stand back, explain I’m shielding as I’m classed as vulnerable.

Just laughs and asks if I want the stuff in the box.... no, I just put it out there for a laugh obviously.

Then he decides my peppers might get squashed so leans in and puts them by my feet. He goes on to explain my substitutions and goes to hand me the paperwork. We both just stand there for a bit before I take it off him. He sees this as an opportunity to hand me more bags and unpacked items even though I’ve just bloody told him I’m shielding! My plan was to bring the untouched box into the porch and leave it there but he ended up handing me half my shopping, a receipt and a bloody leaflet about shopping with Tesco.

No gloves, no mask, nothing.

I’m a bit highly strung today as I have recently lost someone close so just want to know if IABU and need to chill out or whether I should complain?

I was going to add that all deliveries should be contactless decadent but forgot!

@myrtleWilson Sorry I wasn't picking on you 😬 - I just think social distancing is the minimum everyone needs with deliveries - people who are shielding require extra care. Not just because their lives matter, they do of course! but because they are the people who will need the respirators, they are the people that if they get ill they will be more likely to need all the resources the NHS can give, it's easy to see that if the shielding people are reckless with their health and social distancing, the NHS won't cope and it will affect all of us, so the daft people suggesting someone who is shielding, is lucky to get a delivery - it's not just lucky for them - it's lucky for all of us! Protecting shielding people, protects us all!

@dontdisturbmenow

It actually wasnt standard at all

You have no right telling people what they have done is wrong.

I done the right thing for me.
What i wanted

We need to take responsibility for telling people if they are too close. Could you not have moved back? Then he couldn’t hand you the items

I'm a delivery driver for Tesco and unfortunately not all people who say they are in isolation are actually in isolation, but having said that I wear glasses and wearing a face mask Steam's up my glasses which hinders my delivery, also the wearing of plastic gloves are a waste of time, we would have to change them every time we touched a delivery tray, due to contamination, I'm sorry your delivery experience upset you, but trust me, we are all trying to do our best in these dark times, I do hope it has not put you off using Tesco in the future, please stay home and stay safe

@bigknickersbigknockers

You say

The OP should count herself lucky she had a delivery slot......

Yep, she feels very lucky that she is so vunerable from Covid-19 that actually going to the shops could kill her....

@bigknickersbigknockers
Have you heard of empathy?

Absolutely astonished at some of the vitriolic comments towards you here OP. A lot of people with lot of time on their hands clearly couldn't find something more beneficial to be at.

You clearly did ask & he clearly ignored. Whether or not he's a casual, new or well established driver makes no difference. Whether they received adequate training shouldn't really be an issue either. Is there anyone left on this planet rn that doesn't know about social distancing rules & why? He could have used a big bit of common sense.

I get that you were wrong footed, it happened at my house too where my teenage DD was actually intimidated by a delivery driver who refused to move away or set anything down. Insisted he had to put order directly into her hands. She was too stunned & intimidated to not accept it when he all but stepped into the house & thrust it at her. You can bet your ass I bloody complained! How well he performs his job & complies with the rules is on him not me.

DD learned from this. Like a PP has said upthread, right now manners can cost lives. Next delivery driver tried to do the same thing, she stood back & asked him to put it on the doorstep (exactly as requested in the written instructions). This driver only set it down after the 3rd request when she began closing the door on him & openly scoffed at her when he did so.

You'll not be wrong footed again OP
Stay Safe.

Sorry but there is no such thing as contactless, people who pick your shopping touch your goods which have probably been touched before, then the goods have to be transferred to the delivery vehicle, then your paperwork is handled by staff of said company, I'm sure ALL delivery driver's do there best to be as clean as possible for all customers , because without you, we are all out of work, stay safe

@Anniegetyourgun very well said

It's also hard for experienced driver's from all delivery services as they have over the years built up a rapor with their customers and it's hard to just switch off, I hate my job at the moment as I'm also scared of this invisible disease, but it will get back to normal, sooner rather than later, stay safe x

@Fruity69 I'm a delivery driver for Tesco and unfortunately not all people who say they are in isolation are actually in isolation. Please tell me how do you know what a person does insolation when you deliver to them? And how if you are not in isolation does that make any easing of social distancing acceptable - if I asked your boss, your CEO you think they'd say - don't worry, some people are faking it, they just don't want you COVID germs, to hell with them all ...do what you want! I expect not, you are instructed to socially distance as we all are!

I do socially distance, and I've loved my job for 13 yrs, I love my customers and respect them as I hope they do me, I know you shouldn't judge a book by its cover, but some not all can bullshit on line to get a delivery slot, restricting to me known vunerable customers, who I empathize with, they have begged for me to help, but I can't

*@Fruity69 Sorry I am confused by your post... some not all can bullshit on line to get a delivery slot what an odd thing to say! Do you understand what social distancing is? We are all required to observed it as a minimum, vulnerable or not! You need to be especially careful around the vulnerable and even more so around those who are shielding, you are not coming across as someone who understands these basic points - I'm not convinced you are comprehending the current situation - it looks like Tesco really need to train their staff better.

Yanbu - that was very clueless and inconsiderate of the driver. Hopefully he is in the minority. Next time be much more direct to them if you have to - even if it comes across as blunt or rude. You would indirectly teaching them not to also risk their life by acting so carelessly

TheOneAndOnlyPedroPony can't stand ignorant posters like you. Clearly have no idea of what people shielding because of health issues are facing, bet you were one of the ones harping there's nothing to worry about and it's all just an overreaction two months ago.

Op you weren't being unreasonable, unfortunately even in light of everything some lack understanding.

@Fruity69 nobody is ‘bullshitting online’ to get priority slots for the shielded group. these are people who have had a letter from the NHS and who have then registered with the government as being unable to go out shopping owing to being, well, shielded

if you mean people are putting in their delivery note that they are isolating, that’s where your involvement in their health needs starts and stops. the principle is the same as for the shielded group.

social distancing is social distancing. for you to say in one breath that you value your customers then say people are bullshitting online for slots is kind of nasty, don’t you think?

all the people on this thread professing not to understand or believe in shielding - it’s a real thing, for people whose underlying health conditions make them at high risk of complications or death if they catch covid-19. the NHS compiled the list - it’s not like getting in line early at Alton Towers to get on the best ride first.

is it really so hard to understand?

@Fruity69 but surely you should know how it works? Supermarkets are collaborating with the government to enable access to the list of those who are shielding to give priority slots (the info is checked, you can't blag your way onto that one). The slots that are then released are accessible to anyone, you don't need to be vulnerable from the systems point of view to be able to book a slot. If someone puts that they are isolating that is different to being vulnerable, it means that they have symptoms within the household. Your job is to deliver food anyway, not to cast judgement over those you deem to be unworthy, or feel should show you their medical history to prove that they aren't lying; what a disgusting attitude you have.

And can I also point out - you can't tell if someone needs Shielding just by looking at them! Here's a list - it's actually quite limited.

Solid organ transplant recipients.

People with specific cancers:
people with cancer who are undergoing active chemotherapy
people with lung cancer who are undergoing radical radiotherapy
people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
people having immunotherapy or other continuing antibody treatments for cancer
people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary (COPD).

People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as Severe combined immunodeficiency (SCID), homozygous sickle cell).

People on immunosuppression therapies sufficient to significantly increase risk of infection.

Women who are pregnant with significant heart disease, congenital or acquired.

Also people with diabetes. Most of these people will appear perfectly healthy, but have to shield because covid could kill them. There's a clear confusion between self isolating and shielding, even after pages of posts explaining it. You cannot blag your way onto the shielding list. The NHS puts you on it if your GP or consultant decides you meet the criteria. The letter tells you not to leave your home. And to stay away from people within your home who still have to leave it. Didn't say anything about having to make an exception for Tesco delivery drivers who think they know better. But yeah, great she got a delivery slot

pickingdaisies, diabetes isn’t on the shielding list.
I think it was on the original list that the GOV spoke about maybe implementing, along with over 70’s but it was never put into force.
They just have to be more careful with social distancing but don’t need to shield.

Diabetics are not on shielding list unless they have a condition someone listed below.

The official government shielding list may define who can get a priority delivery slot. BUT everyone else should be able to have a contactless delivery (if they have managed to get delivery)

@Nanny0gg sorry for being grumpy

@AmIAStone

I reckon you're entitled to be!

The official government shielding list may define who can get a priority delivery slot. BUT everyone else should be able to have a contactless delivery (if they have managed to get delivery) Absolutely!