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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be royally effed off at Tesco delivery driver

351 replies

SoddingTesco · 28/04/2020 21:10

Managed to get a slot for delivery as am officially shielding. Tesco driver turns up so I put out a big plastic box he can decant my bags into and go to the porch window to let him know he can put the bags in there.

Says he can’t. Says my order has high value items and I have to come to the door.

Fine, whatever. I open the door and stand back, explain I’m shielding as I’m classed as vulnerable.

Just laughs and asks if I want the stuff in the box.... no, I just put it out there for a laugh obviously.

Then he decides my peppers might get squashed so leans in and puts them by my feet. He goes on to explain my substitutions and goes to hand me the paperwork. We both just stand there for a bit before I take it off him. He sees this as an opportunity to hand me more bags and unpacked items even though I’ve just bloody told him I’m shielding! My plan was to bring the untouched box into the porch and leave it there but he ended up handing me half my shopping, a receipt and a bloody leaflet about shopping with Tesco.

No gloves, no mask, nothing.

I’m a bit highly strung today as I have recently lost someone close so just want to know if IABU and need to chill out or whether I should complain?

OP posts:
Wheresthesanitygone · 30/04/2020 14:46

Anniegetyourgun Thu 30-Apr-20 11:35:33
*This thread has me completely bemused. OP has had the "official shielding" letter which no, is not the one from the government to all households, but is the one from the NHS to people with specific health conditions, otherwise she wouldn't be shielding because Shielding Is Not Fun! My household self isolated for 2 weeks because I had some suspicious symptoms so my employer told me to keep them to myself for the recommended period - don't think it was Covid 19 as it turned out, but better safe than etc - and that was quite enough no fun. Imagine being stuck indoors for 3 months, not able to even potter to the shops for yourself, with the added knowledge that you are more likely to die than most people if you do contract the virus. To top it all, someone close to you has very recently died from that very thing. Drama queen you say?

Yes, some people have had the shielding letter who don't really need it, some GPs being over zealous perhaps. I presume OP knows whether she falls into that category because it's her health that she lives with. We don't, and it's none of our business. Suffice it to say that she believes she is doing the correct thing.

Add to this that there are instructions from the government and protocols within businesses as to how these things are supposed to be handled. The driver clearly did not act with regard to either of these, nor to the OP's expressed wishes in writing, as she has explained, nor to her verbal request, although she accepts she could have been firmer about the latter. But then, should she really have to? There's a bloody pandemic fgs. Everyone must know this stuff by now.

Enough with the "well if you complain he'll be sacked and starve to death and there'll be no-one to deliver your groceries anyway" nonsense. The employer won't want to sack a key worker, particularly in these difficult times. Worst that is likely to happen is being dragged in for a bit of extra training, from which, quite frankly, he sounds as though he would benefit. If he takes protocol that casually he's unlikely to be in fear of death himself. And if he'd "just had enough" after a hard day, as someone else said, he'd be a bit grumpier rather than laughing and pushing in, wouldn't he? Not having to get close to yet another customer would surely be a bonus. But in any case, would that give him the right to take it out on the customer? OP has already said she doesn't intend to make a complaint anyway. Personally, I would, but probably as a pp did would not make it identifiable. It's not about getting someone into trouble, it's about making sure everyone is clear about what it is safe and proper to do.

Then we have posters questioning why OP has even bothered to make a thread. What? Why? Take a look at this topic. How many of those threads really need to be started? I'll take a wild stab and suggest absolutely none. And yet here we all are. OP has as much right as every other user of the site to post any query or complaint she wants to on it. Just letting off steam? Sure, why not? No, not everyone's going to agree, but some have managed to do it quite politely. Others have put the boot in. CUT IT OUT. OP is having to stay indoors for her health, but even if she were a complete hypochondriac her fear is real and should receive a modicum of decent human sympathy. Pick someone tough to get tough on if you must.*

Just copying this by Annie in case any of the nasty pp on here didn’t bother to read it first time.

Wheresthesanitygone · 30/04/2020 14:47

Bollocks, bold fail

dontdisturbmenow · 30/04/2020 14:50

I emailed tesco because the tesco delivery drivers i have had every week haven't followed the distancing rules
You emailed to the complaint department or the CEO? The former is acceptable, the latter is ridiculous for the event.

The response you received was standard, didn't mean they truly sympathise. To be clear, I'm shielding too, I have the letter. I appreciate that it is not easy for people to appreciate the rules around it so if required, I just remind them kindly. I don't make a fuss and act outraged because I had to take a step back or say no thank you.

pickingdaisies · 30/04/2020 15:00

OP, I really hope you DO complain. You should be safe in your own home. So should everyone that this idiot delivers to.

EarlGreywithLemon · 30/04/2020 15:15

I’m so sorry for your loss OP Flowers
With Waitrose, Amazon etc they leave the bags/boxes at the door, ring the bell, and we open a window to give them the thumbs up.
The only time we were asked to come out was to sign for my daughter’s passport. We refused and said we were isolating, and he agreed to put it through the letterbox.

bigknickersbigknockers · 30/04/2020 15:20

OTT if you are unhappy go and do your own shopping, you should count yourself lucky you have a delivery slot.

DecadentDeity · 30/04/2020 15:44

What an utter waste of histone and money but if it nake someone believe the culprit will be punished or procedures will change as a result, that must be ok! I don't think you quite understand how this works. The CEO is responsible for health and safety of their staff and their dealings with customers - they delegate this but the buck stops with them. If their staff training is not adequate and it results in staff who don't understand the risk of inappropriate contact with a shielded person and that results in their customers getting ill and possibly dying - that is a big deal and the CEO should want to know about that!

AmIAStone · 30/04/2020 15:50

@Nanny0gg Yes, before shielding was a thing, since starting a particular treatment we have basically hidden from the world and when out and about used alcohol gel and social distancing etc. HTH.

myrtleWilson · 30/04/2020 15:53

@bigknickersbigknockers you're suggesting that a shielding person should go shopping...

MintyMabel · 30/04/2020 15:57

@aWeaponCalledtheWord

I don't give a crap what you're curious about.

AmIAStone · 30/04/2020 16:03

@Wheresthesanitygone Thankyou for your post, you said everything I wanted to say.

Poodles03 · 30/04/2020 16:17

If you're pissed off, you're pissed off, where does what total strangers online think come into it.

You weren't clear enough with the driver. He sounded a bit of a twat too but he's probably sick of people being dramatic when he's the one actually risking his health/life by being out there every day.

I would just be grateful I didn't have to go to the supermarket myself and forget the rest. You could have tipped him rather than bent his ear, tbh.

Disco1985 · 30/04/2020 16:40

I work for a dilevery a large delivery company that is front line. We have not been issued gloves or masks so that is why the tesco driver probably did not have.
These big companies tell us there looking after their staff with PEE but in fact they are not.
We have been issued hand gel only.

Fromthebirdsnest · 30/04/2020 16:45

YANBU I'm shielding too .. All my deliveries have been left on the door step i leave my box in the entry way then my husband unpacks and disinfect everything then showers and changes his clothes .. May seem extreme but.my freind has had coronavirus she very nearly died , this is serious especially for.high risk people .. I'm sorry op it must have been really worrying please ring Tesco and inform them about.there idiotic delivery driver .. Xxx

Nanny0gg · 30/04/2020 17:02

@AmIAStone
Yes, before shielding was a thing, since starting a particular treatment we have basically hidden from the world and when out and about used alcohol gel and social distancing etc. HTH.

Sorry to hear that. It must be very, very difficult for you. Flowers

PenelopePitstopping · 30/04/2020 17:29

Everyone has to take personal responsibility for their delivery.

It is always possible that some poor, overworked driver will overstep the mark (haha) in a moment of lapsed concentration.

BUT as it's your ONLY delivery that day, the onus is more on you to take control.

I had a Tesco delivery last night.
The guy was I assume a 'newby' as he looked well over 70 and I suspect he may have volunteered to work during this crisis. he was super friendly.

When he arrived and was unpacking the van, I shouted from my doorway and told him to leave everything on the step.

I said I'd accept any subs and he told me one item was out of stock and no subs.

He then walked up my path and was about to hand over the receipt to me, on the doorstep.

I backed right off into my hall and told him to just leave it on the step.
I didn't want to get close to him or touch the paper until I'd put my gloves on.

I then shut the front door and watched him out of the window.

He pointed to a box of eggs at one point to show me they were placed carefully on top of one bag. We did the thumbs up.

When he had finished and was walking back to his van, I opened the door and shouted to thank him.

aWeaponCalledtheWord · 30/04/2020 17:30

@MintyMabel righto. you crack on then. lovely stuff.

m0therofdragons · 30/04/2020 18:05

Honestly, he sounds like a dick. My ASDA deliver gets unloaded onto the doorstep then he knocks, stands back while I open the door. You keep all subs and just get a refund if you don’t want them via the app and there’s no paperwork.

I wouldn’t be happy with the experience you’ve had. Some posters are either intentionally nasty or really don’t understand shielding. Op has had an official letter to shield, that means that catching covid is more likely to kill her. I think she’s allowed to set her expectations for social distancing.

HornchurchClaire · 30/04/2020 18:12

I work for head office. I can tell you staff do not receive gloves and face masks. I had a delivery driver two weeks ago who had a mask which he said he supplied himself. I'm classed as vulnerable too (I have multiple sclerosis) and lost a close family member Easter weekend from COVID-19. You are being unreasonable and need to appreciate that there are measures you can take to help yourself. A takeaway being left at your door, fine but if there were high value items, I understand where he was coming from. Did you have a mask yourself? Did you contact Tesco beforehand or put a note on your order? Two things you have an option to do? Last week we reached one MILLION orders in one week. Not all of these people are "shielding" as you put it. Some just don't want to go to the shops and expose themselves. I'm not being biased as they are my employer, I just think I've spoken to so many customers who have both shopped instore and online over the last 6 weeks and this is definitely an isolated incident. I assume that by you holding your hands out, was a slight indication you were happy to be handed paperwork and elements of your order. If you specified contactless delivery, contact them. Note the beginning of the recorded message though, where the CEC staff ask to only continue your call if it is urgent.
I'm done. Sad

T0tallyFuckedUpFamily · 30/04/2020 18:15

He sounded a bit of a twat too but he's probably sick of people being dramatic when he's the one actually risking his health/life by being out there every day.

Do you actually understand why people have been put on shielding lists and are getting deliveries? If he’s in general good health but is a carrier of CV, then he’s actually putting a lot of very vulnerable people at great risk.

HornchurchClaire · 30/04/2020 18:18

This!

T0tallyFuckedUpFamily · 30/04/2020 18:22

I open the door and stand back, explain I’m shielding as I’m classed as vulnerable.

So, HornchurchClaire, are you saying that the driver is so thick that he doesn’t understand what was said to him? He needs it in writing? He was unable to understand any of the OP’s explanation?

Tesco driver turns up so I put out a big plastic box he can decant my bags into and go to the porch window to let him know he can put the bags in there.

Fine, whatever. I open the door and stand back, explain I’m shielding as I’m classed as vulnerable.

T0tallyFuckedUpFamily · 30/04/2020 18:26

Sorry, HornchurchClaire

I meant that for, Poodles03

myrtleWilson · 30/04/2020 18:31

I also did fill in the delivery instructions for contactless delivery

Fine, whatever. I open the door and stand back, explain I’m shielding as I’m classed as vulnerable

I did put in the comments box that I’m shielding due to being vulnerable and needed contactless delivery

Here you go Hornchurch - a selection of the the times on this thread that the OP has already answered your question about whether she communicated the need for contactless delivery due to shielding both to corporate Tesco and directly to the driver.

DecadentDeity · 30/04/2020 18:40

OP has already answered your question about whether she communicated the need for contactless delivery due to shielding both to corporate Tesco and directly to the driver. And the OP shouldn't have to communicate that she needs contactless delivery - all deliveries should be contactless - I haven't had to remind one delivery person of the need. All I have to do is not expect them/ask them to make contact. I can't believe anyone needs reminding but the OP did regardless remind them. This is a big problem for Tesco if they are employing people who can't follow basic instructions.