Boots - no extension on return period, told me to make unnecessary journey instead

[JamKitten]

Very unhappy with Boots.

I have an item purchased a few weeks ago that I need to return. The receipt states 35 days to do this.

I contacted customer service to ask if they were extending the returns period and was told no. Because stores were open, I need to take it back to store within the 35 days.

I explained I was self-isolating and had a child with a respiratory problem. I asked if I really needed to make an unnecessary journey in order to do a return, that could wait.

I was told that was their policy and as long as stores remained open I would have to travel to store and return it in the normal way. I’d rather be down the £40 of the item than do this, but feel it is a very unfair policy when they are posting sanctimonious social media messages about how they are helping the nation. Many other retailers have been happy to extend their returns period.

@JamKitten What’s the item? Could it be a birthday/Christmas gift?

Lol it was more to try and get you to think about how you would feel if your first name was synonymous with cunt.

You are wasting your time.

Some people just lack understanding.

No because it works.
I can't change the internet.

Urban dictionary Karen.

They're people who want to talk to the managers etc complainers. Retail and hospitality workers worst nightmares.

Our jobs are closed. And so we no longer have to deal with Karens.

You can change what you say though when s bunch of people point out you're being a sexist ageist dick.

Those people being MN posters 😂
Who don't actually count in the real world.

As I said. This phrase is used very very commonly in my life. With the people I work with.
The industry Facebook page, the internet as a whole.

MN is the first place over ever heard anything negative about it.

As I said. This phrase is used very very commonly in my life.

I'm not sure why you think that is any kind of reasoning that makes it ok. It just tells me you mix with people like you, who lack basic understanding.

I understand. I just disagree.

That's what posters on MN can't seem to cope with. That people don't agree and will do what they want.

Are you going to stop using the work Cunt because many many posters on here feel it's an abhorrent, degrading sexist word?

@wibblewobblejiggle I mean people probably wont stop using that word if the shoes fits...

Wibble...new synonym for an unoriginal bore.

I mean people probably wont stop using that word if the shoes fits...

Sam argument for a Karen 🤷‍♀️

That's just so sad 😑

Ive worked in the hospitality industry, i’ve never called someone a ‘karen’
Maybe because i’m not immature and i don’t want to act like a twat
This says more about you and your ‘friends’ and certainly not the industry, just a few idiots in it, same as every job.

That's what posters on MN can't seem to cope with. That people don't agree and will do what they want.

I understand. You are choosing to be like that.

Alright fun sponge. Didn't say it was an industry mandate.
But it's definitely widely used.

And again. It's not just me and my friends.
It urban dictionary has 512 entries on the definition of Karen.

@wibblewobblejiggle

You really are missing something when the urban dictionary is your defence. Seriously.

To make it a bit simpler.

The urban dictionary and your friends use of the term do not mean it is either nice or acceptable.

Let's go right back to the start...

It's not funny.

Its awful for people who are called Karen

It lowers the person who does it to the level of the person they are talking about. < this particular point you have firmly demonstrated since I posted it earlier.

I find it very very hard to believe that the official 'industry page' for your industry refers to karens

I never said 'official'
There's private Facebook pages for people who work in certain industries

Bars, retail I believe there's ones for nurses etc. No on company holds them.

People post to basically moan about their jobs to people who know what their talking about.

And I do. I get what your argument is.

But somebody somewhere is always offended.

Hence how snowflake was born.

'The industry Facebook page'

Most people would take that to mean the official Facebook page for an org that represents your industry.

But somebody somewhere is always offended.

This is not untrue. However what you are doing is genuinely offensive, rude and I'm surprised you are having such trouble understanding.

Hence how snowflake was born.

There is nothing 'snowflake' about suggesting people stop acting in a disrespectful manner.

OP if its faulty you arent limited to the 35 day return period. Do as a pp suggested and write to them

I think people have made there point about the use of Karen, and its bordering on bullying of wibble now. Not a good look when calling others out for perceived nastiness.

Ffs their

I think people have made there point about the use of Karen, and its bordering on bullying of wibble now.

Bullying? You have got to be joking?

I despair, I really do.

Bordering not bullying and yes i think the unrelenting telling someone off by mutliple posters is unkind, the tone is nasty and there is name calling. What else would you call iy?

Oh and the picking up about punctuation which really is not on.