My wedding dress was due in early March. With the situation in China, it was delayed, and finally arrived on Monday night. I was asked to collect it at 7am on Tuesday, wearing gloves and a mask, and try it on at home under the circumstances.
Then we went into lockdown. Wedding was cancelled. We've put a claim in with our wedding insurance, who have told us that we'll invalidate the claim if we make any further payments while they are investigating. They also told us that my dress is not currently covered, as they only cover wedding attire once you've collected it and it's in your possession.
The shop have sent me a video message today asking me to bank transfer the 50% remaining, pointing to a T&C which says that the remaining moneys are due on collection or 7 days after the dress arrives in any event. I replied saying I'd believed I needed to pay on collection and wasn't aware of this term when I bought as the T&Cs are only available on the back of my receipt, but they've said these are unprecedented times for everyone but I need to pay.
Things are tight right now. Fiancé was laid off the day before the support kicked in. My business is struggling. We need the insurance money to be able to get married again. We feel very stuck, and I'm really emotional (rightly or wrongly!). I've also got bipolar; which is not coping great with the current situation.
Is it unreasonable to respond and ask to pay when I collect the dress when we're allowed out again and insurance is all sorted?