How can you place an order when there are no slots?
I have a no-queue link. Don't be too jealous: you'd need one of those shiny NHS letters that says if you get Corvid-19 you'll be extremely ill and could well die (subtext: if this gets really bad, nobody's wasting a ventilator on you, sugar) so it's not as glitteringly desirable as it sounds.
Even with that priority status, it's incredibly hard to find slots. We're limited, like everyone else, to one order a week and only so many of certain items. (Tricky, that second, when one of your kids is autistic and only eats about five things, but we're managing by nobody else eating those things at all. Even when one is any bread product, and another is cheese.) And we've found a new slot only after repeated log-ins. Thankfully all our other orders are, as always, booked well ahead of time, so March was all set up already. I'm twitching in case that single success in booking was an aberration and we won't be lucky again.
And I edit mine, when I manage to get one, to ensure that I'm doing as they ask, when they email to say you have that special access, and obtaining things for other vulnerable local people, without such accounts. To do that I need those other vulnerable people to tell me what they want, and we need to arrange someone to collect from my doorstep, and take it to theirs. And then I go in to edit. In a time of food shortages, and warnings only to buy what you need, why would I order on spec and then not edit?
Most people in the queue won't be editing. They will, like you, be in search of a slot. But there are almost no slots. They are prioritising people likely to die if they have to go to the shops. There are over a million and a half of us. How many slots a week do you think Ocado have?
If you do have one of those NHS letters, and going out could honestly kill you, scan it and email them. Apparently they're now able, the supermarkets, to cross refer with the NHS, so if you don't have a scanner they can still check the claim out. Otherwise... seriously? This is buying problems when they're handing out a doozy to some of us for free.