EasyJet

[Rainandclouds]

Has anyone been able to get hold of them? My flight (internal uk one) was understandably cancelled and they have offered for me to change the flight or have a refund. I would like a refund but can’t seem to do this on the app or the website, I have emailed and sent a message by twitter and tried calling (I am sure my bill is now more than the flight!) but guessing they might not answer the phone at all now? Should I change my flight to later date and ask for a refund when things quiet down?

Don’t wait until the travel date passes!

Email to request a refund before the travel date, else you won’t be entitled to anything at all.

There is no time limit on claiming voucher/transfer specified on the cancellation email.

Brilliant @HigherFinish thanks for this

heidbuttsupper

Yes I had option of refund or rearranging

I tried the 0161 number noted below at 8 this morning and am currently on hold rather than being cut off. Will let you know how l get on!

I have emailed the two,addresses below.
On hold to the 0161 number.
The other number is just engaged and cuts off.

@heidbuttsupper - any luck yet?

Ive been on hold for just over 50 minutes so far.

Nothing @Aragog I've been on hold 1 hour 24 mins

I logged in today and there was a 'Manage disruption' button with the option of amending booking or requesting a voucher. Wasn't like this yesterday so keep checking everyone. Said 7 days for refund

2hr 11min on hold so far.... I am losing the will. But then I know that's what they're backing on so refusing to give up!

Mummyshark - the request refund button took a day or two to appear on mine after the cancellation.

Now if they'd just pop that refund button back on.....

Said 7 days for refund

I'm still waiting for the refund I requested exactly 14 days ago today.

I'm not in any hurry for the refund, as long as it's being processed.

I've been on hold for 3 hours. No option for a refund showing in manage booking online

www.independent.co.uk/travel/news-and-advice/easyjet-coronavirus-cancelled-flights-grounded-passenger-rights-a9433256.html
Simon Calder has raised concerns about the removal of the refund button

mobile.twitter.com/SimonCalder
Travel expert also on hold to Easyjet

@heidbuttsupper I admire you! That’s some level of determination

Glad it’s made the press - I’m sure it’s a violation of consumer rights.

I'm not giving up! @Wheresthebeach
Yes it seems Piers Morgan brought it up on GMB this morning too

2hr 50 here.

Their Twitter tells everyone to be patient and that they're super busy.

But surely the lines would be much less busier and easier to manage if they reinstated the refund button online?? If they truly wanted to ensure they get what they're entitled to they'd do that. Clearly they don't really though!

Exactly @Aragog its just a ploy to stop people claiming refunds.

Bring back the button!

Also struggling to get a refund!

Just put the fucking refund button back on!

Intetesting

Their entire fleet is grounded. The phone must be a nightmare now.

Wheresthebeach - its been this bad the past 4 days of trying, not just today.

I am not sure I fancy doing this every day for a year just to get my money back!

More reason for them to bring back the button! @Wheresthebeach

Do you think there is actually anyone at the call centre @Aragog

Someone on Twitter claims they got through in just sort of 1 hour. Started calling the 016 number at 10am. Which would assume they are answering in a random order too!