to report my friend for doing this

[NarwhalsNarwhals]

My daughter has very serious mental health issues, we have support in place and anyone that is ever responsible for her without me there or who needs to know, knows exactly what is going on and I'm working with every agency going to make this better for DD. Friends in general don't know because they don't need to/DD doesn't want them to/I don't want them to.

Friend A works for CAMHS as admin. They answered a phone call from me double checking an appointment time. I have never spoken to them about any more than that. Friend B shouted at me because Friend A told her about DD's self harm and suicide attempts and me not coping (which according to B is totally because I am a shit mother who doesn't deserve children) which not only means that A told B about the phone call but A must have gone and found out details because of that call (I don't know if that means they've checked DDs records or asked someone but either way there is no reason they should know - call was literally "hi, I've got two letters here, which one is the right date?" and then DDs name and DOB)

A is an unprofessional dickhead right? and I am allowed to be more angry than I can actually put into words?

I am struggling and maybe I don't deserve her because I don't know how to make this better and I should because I am mum and that is my job and maybe I am over reacting but that is why I'm asking MN before I contact CAMHS.

Report the facts as you understand them to be. Ask for confirmation the complaint has been received with 24 hours. Ask for a copy of their complaints policy and a summary of how this will be investigated/followed up.

Do not contact either friend. They are both an absolute disgrace.

Do not be harsh on yourself and your parenting style, you sound like a wonderful parent who is trying their absolute best.

Please let us know what happens, OP?
I'm shocked that A would do this. The consequences are enormous. How can people be so reckless?

I work for the NHS and I k ow some people are being sceptical about whether it's worth reporting but where I work they would come on you like a tons of bricks.
This is gross misconduct and against data protection. The fact she then mentioned it to another person that then got back to you is unbelievable. I would 100% report this no question.

If he has accessed your records, I'd say it could be classed as a malicious data breach, though I could be wrong there.

If it is it should be reported to the ICO. You have a right, not just under GDPR, but the Human Rights Act for your personal and sensitive information to be kept private. There was absolutely no reason for this person to access this data.

If this has happened and it's proven to have happened, there potentially could be a case for compensation.

You could report to the ICO that you suspect there has been a breach, because in your original post, you said Friend B shouted at you, because Friend A passed on details about your daughter that could have only come via their work and that in their job role, there is no way they should know this information.

I would be absolutely livid. Report this. People have a right to and deserve confidentiality. People like your 'friend' can potentially stop people coming forward and getting the help they need because they are worried about unprofessional people like this breaching their confidentiality. It happened to me when I was younger; my uncle worked in the service, not NHS, that I was seeking assistance from, he told numerous members of the family that I had utilised their services which resulted in me not using their services again.

She more than likely will deny it so I'd be sneaky. I'd text her saying something along the lines of 'I'm so upset, why would you beach my daughters confidentiality like that and tell friend A that she is under the care of CAMHS? Wait on a reply confirming that she has indeed breached confidentiality and then report to PALS (google PALS and the name of your trust).

I'm really sorry for you and your daughter. Get these toxic people out of your life.

A deserves anything he gets for this, what an arse hole!

I would also just like to add that the NHS trust that I work for would and have taken action up to and including dismissal of staff who misuse and abuse patient information in this way.

There is also an electronic footprint on all accessed records of who has accessed the file and when.

Report the incident through the Trust’s complaints not through the department

Don’t do you own investigation what you have is enough to make a complaint. It won’t happen overnight and you will not necessarily be told the outcome (breach of confidentiality )

We all know what we can and can not access when working for the NHS and the strict boundaries around confidentiality and often reminded

And certainly do not start any communication with either through Facebook or text just ignore them they are not worth your time

Sounds like a serious breach of confidence. (And “Friend B“ who thinks you’re a shit mum was never a friend anyway.) I’ve never previously seen YANBU poll at 100% on MN before, so looks as if we’re all with you, Narwhal!
Best of luck xx

As a mum you need to protect your daughter...that includes reporting this extremely serious confidentiality issue.

Report and insist that in the unlikely event she is not dismissed (which she should be) that she must be prevented from having any access to your DD’s files again.

Yes there is an electronic footprint of who accesses information - we can also add notes should we be asked to access information for someone else and they are unable to (card not working, lost etc) so we are always covered

Friend is a dick. You however are doing an amazing job, as a fellow mum of a child who suffers with their mental health I know how hard it is. Sending you virtual tea and hugs.

God yes, report her now!

My god OP you need some new friends!

Complain on behalf of your DD's personal, private information being shared and don't associate anymore.

My son is with CAHMS and this worries me. He's extremely private and sensitive about his condition.

Friend A is a he not a she:

I will never forgive A but I needed to check possibly costing him his job is justified.

Please report her. This is a massive breach of confidentiality and data protection. She does not deserve to keep her job.

I would absolutely report her. How horrible for your daughter and you to be violated in this way.

YANBU and a 100% vote rate on that proves this ,

How horrible for you and for your DD.

I’m sorry your daughter is feeling unwell and you sound as if your doing your very best. In times like this we need our friends to support us not tear us down. Report this ASAP and cut off your idiot “friends” so that you aren’t distracted from supporting your child.

Absolutely report. She should lose her job. So disgraceful and I’m so sorry for you.

Huge breech of Data Protection!

You are absolutely right to report them. If you don't I'm sure they will continue to nose through your child's file whenever they fancy.