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AIBU?

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Original poster

To hate Hermes

127 replies

Juicyfrooty · 16/11/2019 15:24

Anyone else having issues with this shambles of a company?

I had an item from foot asylum due to be delivered yesterday. First email received from Hermes at 10.20am confirming they have the item and it will be delivered between 2 and 4pm. Another email came at 11.20am saying that the item had been successfully delivered to me at my address and they supposedly have my signature which is just a bloody scribble and definitely is not my signature.

I was at home all day and delivery was not attempted.

It is impossible to speak to anyone at hermes so I spoke to foot asylum and I now have to wait for a dispute form to be sent to me that I then have to complete and wait for them to claim against Hermes.

So pissed off

OP posts:
SerPants · 17/11/2019 13:58

Anyone else having issues with this shambles of a company?

I had an item from foot asylum due to be delivered yesterday. First email received from Hermes at 10.20am confirming they have the item and it will be delivered between 2 and 4pm. Another email came at 11.20am saying that the item had been successfully delivered to me at my address and they supposedly have my signature which is just a bloody scribble and definitely is not my signature.

I was at home all day and delivery was not attempted.

Exactly this has just happened to me with Hermes, although the company I ordered goods from agreed to send out a replacement immediately, free of charge and without any argument. It sounds like you've had very poor customer service from both Foot Asylum and Hermes.

Whereabouts in the country are you? Just wondering if it could be the same driver!

ForalltheSaints · 17/11/2019 14:41

Dear election candidates

What are your plans to ensure that private parcels carriers provide an adequate service? Would a start be that when you order online, you have to know who the parcel carrier the company uses is?

RumbleDoll · 17/11/2019 14:55

Pissed off here too.
Parcel from Hermes was supposedly delivered on 26th September.
Signed for by me, whilst I was at work.Must be cleverer than I thought.
Feel I'm fighting a losing battle, they take so long to respond to e-mails, have escalated it via Resolver ( anyone else used this ?)

Arthur2shedsJackson · 17/11/2019 14:58

I had major problems with a ‘delivery’ by Hermes of a Lakeland parcel. Caused so much stress. Eventually I told Lakeland that I wouldn’t buy from them any more if they used Hermes to deliver to me - and I’m a VERY good customer. Was told to contact them when I next ordered and they would allocate delivery to another courier.

Arthur2shedsJackson · 17/11/2019 15:05

RumbleDoll - I tried Resolver last month when I had a problem with Amazon. They told me that they didn’t usually have much luck with Amazon so I might be better off dealing with the problem through other channels. Not hugely reassuring!

Maxfactoid · 17/11/2019 15:13

38Thenumba1nanny

You're entitled to your opinion for what it's worth. Your attempt to defend the indefensible by some emotional appeal about the questionable humanity of Hermes delivery drivers is risible. Perhaps if they were educated they could approach the delivery of others property with respect and understand that those of us to whom they cause problems after we spend our hard earned money on goods which don't get delivered, after waiting around day after day, are delivered damaged beyond repair or simply disappear all together causing untold amounts of time spent chasing Hermes for recompense then perhaps the perspective of those who suffer from the shithead couldñ't care less attitude of the steering wheel jockeys who continually fail to do their job and cause problems to hard working people would change.

tracewal1 · 17/11/2019 16:03

You can chat online, there is a live chat available. I deliver for Hermes, please don't tar us all with the same brush. Some of us are very good at our job

tracewal1 · 17/11/2019 16:04

I believe you will be able to choose who delivers your parcels soon

tracewal1 · 17/11/2019 16:10

I was actually feeling sorry for you until this last statement.
We are educated and we do have manners, unlike yourself by the sounds of it.
Sometimes, (shock, horror) the parcel doesn't even reach your local courier so please explain how we are to blame for all of your problems..

Original poster
Juicyfrooty · 17/11/2019 16:12

You cannot chat online to an actual human. They are all automated answers and when you've gone through everything it literally says there is no more help available.

OP posts:
Nanna50 · 17/11/2019 16:13

@Maxfactoid

It is the company who are appalling and create this shambles. The drivers are set up to fail. It is a fact that a Hermes driver could not deliver enough parcels to sustain even a minimum wage, and then add in the cost of transport, fuel, sorting parcels etc etc. You may have had a terrible experience in your locality but that does not justify your attack on Hermes drivers as a whole.

Perhaps it is your humanity that is questionable.

ilovesooty · 17/11/2019 16:18

@Maxfactoid so you're "hard working" and all delivery drivers aren't? Revolting attitude.

tracewal1 · 17/11/2019 16:19

We are a lot more polite than you

tracewal1 · 17/11/2019 16:21

No they aren't all automated, I've chatted to them myself

Original poster
Juicyfrooty · 17/11/2019 17:03

Well they must have changed them because this was all automated answers. It literally ended the chat with a message along the line of sorry help ends here please contact your retailer. The phone line just has a pre recorded message saying to use the live chat so you just get no where.

Foot asylum even told me that hermes do not deal directly with customers

OP posts:
Maxfactoid · 17/11/2019 17:30

Interesting reaction to my comments from the bleeding heart brigade. I wonder whether the morons who fail to deliver, break items by throwing them over walls or fences or simply lose items give a flying toss for the people whose items don't turn up or get damaged? Who then need to waste time chasing about, for days, to resolve the couldn't care less attitude of the Hermes steering wheel jockeys. I doubt they give us a second thought.

Thenumba1nanny · 17/11/2019 17:33

Maxfactoid you think that someone that works for Hermes is not hardworking but someone who works in a shop, office,bank etc are. Do they have to carry parcels weighing 17.5kg up to four storey block of flats with no lift, the answer is no. I am intelligent I have a university 2 .1 degree in forensic science, an IQ of 160 but due to a lack of jobs in this field I had to do something to pay the bills I chose to work for Hermes I have done this for many years all on the same round. I know my customers where I can leave them if they aren't in. They have my number and I have a lot of theirs we aren't all bad but we are not rude and put other people down regarding their intelligence nor are we lazy. I say again you try it for a day and see how you get on before slagging us off. Of course you won't because you assume you are better than us which you aren't. We are all equal just trying to earn a living how we choose not be insulted all the time.

Grandma2901 · 17/11/2019 18:05

Since 1/8/19 i have had to claim refunds on 9 parcels Hermes say they have delivered dispite the fact i can prove they have not even been to my property as i have cctv and they still try to say they have been ,i now have a list of 23 companys who use them so i will not waste my time buying from these sellars

tass1960 · 17/11/2019 18:08

I contacted Amazon today and have been refunded for my missing item. Can't really ask for better service (apart from actually receiving what I order in the first place).

JellyfishAndShells · 17/11/2019 18:12

They then only put claims in on fridays

Is that the day that the clerk at his high desk gets a new feather for his quill pen ? What company with an online presence can possibly work like that ??

charm8ed · 17/11/2019 18:15

I’m never getting cross with delivery drivers/companies again after watching Sorry I Missed You.

Katharinblum · 17/11/2019 18:15

My partner worked for 3 days as a part time hermes delivery van driver. The drivers are paid an absolute pittance and unless you have a set round it's
probably not economically viable to even do the job. He worked non stop from 9-4 and earned roundabout £31. The last day he travelled 46 miles and earned £12 - he has a van so was given the larger items that won't fit in a car meaning big geographical distances between deliveries. Not delivering is the last resort - drivers don't get paid if they don't deliver so probably explains why they just dump items on the doorstep. They're all classed as self
employed and don't even get paid for the time taken to load their vehicles with the deliveries. Dp hated it and strangely found it really stressful. Luckily we weren't dependent on his earnings (he's a normally well paid self employed gardener and just wanted to supplement his earnings over winter) so he could step away.

Maxfactoid · 17/11/2019 18:30

This reply has been deleted

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Joerev · 17/11/2019 18:37

@Juicyfrooty. The contract is with the seller. It’s the sellers job to prove it was delivered!! Not you to prove it wasn’t

Tell foot asylum to take a running jump and explain the consumer laws. Once you’ve immediately received your refund. If they CAN prove you were successful in having the item deliver red. They can go through small claims to recover it.

Tomorrowillbeachicken · 17/11/2019 18:39

Yanbu, always called herpes in this house

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