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AIBU?

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Original poster

That they should have brought fresh sheets

110 replies

sqirrelfriends · 31/10/2019 08:22

So we're on holiday and toddler DS has thrown up all over his cot, all over our bed and over half of the towels.

We ring reception to ask for fresh sheets. Nope, can't get anything till the morning. Pointed out we have no sheets for the bed and have the same line repeated again.

AIBU to think this is ridiculous at a so-called luxury resort? DS has finally fallen asleep on his beach towel covered mattress and DH and I are in puke covered sheets with the worst wiped off.

OP posts:
fernandoanddenise · 31/10/2019 08:24

That’s not OK! What’s the point of a hotel without them doing housekeeping.

PlanDeRaccordement · 31/10/2019 08:26

What about moving to another room? The room would already have a freshly made bed.

NotSuchASmugMarriedNow1 · 31/10/2019 08:27

What did they mean when they said they can't get any till morning - it IS morning?????

kristallen · 31/10/2019 08:27

That simply can't be true. The hotel has cupboards with sheets and of head housekeeper isn't there there will be someone in maintenance with a master key - or the night manager. If the night manager won't help I'd be tempted to take the vomit sheets to reception.

Original poster
sqirrelfriends · 31/10/2019 08:28

Thank you @fernandoanddenise, I'm wondering if I should complain in the morning. It's the middle of the night here but I wouldn't have thought it would be that unusual for people to need fresh linens in the night. Surely the person in charge should have access to some?!

OP posts:
PlanDeRaccordement · 31/10/2019 08:28

Even if no housekeeping until morning, there must be something they CAN do like put you in another room.
I had similar when air conditioning broke at 3am. No maintenance people to fix it until morning, but I asked for and got moved to another room.

SleepingStandingUp · 31/10/2019 08:28

Assume there's a time difference NotSASMN

Def not ok, and would def speak to management in the morning. There's no way they don't have any clean sheets available

PlanDeRaccordement · 31/10/2019 08:30

Complain now! Just go to reception in person and be nice but also not leave until they do something. I even got free dinner in resort for the inconvenience of the air conditioner breaking and having to switch rooms. If you wait until morning it will be a new shift and excuse after excuse.

FinallyHere · 31/10/2019 08:31

Yes, much more likely that they people who deal with sheets are not around til morning.

Sorry you are dealing with this, think might be one of those times when you need to be a bit difficult. It's really not acceptable for you to be trying to sleep in dirty sheets.

Phone 'en again. If they still don't help, take the dirty sheets down to reception and watch them move quickly.

AmIThough · 31/10/2019 08:31

Yeah go down to reception - that's ridiculous.

Aren't there any spares in the cupboard?

Original poster
sqirrelfriends · 31/10/2019 08:32

It was DH who called tbh and he's not the best at being firm. I did hear him ask numerous times for the sheets, but apparently he just got the same line over and over.

I am tempted to march down to reception but DS is finally asleep. It all started about 1:30 and that was 3 hours ago. It's going to be a long day!

OP posts:
AmIThough · 31/10/2019 08:35

DS being asleep doesn't stop you going, and you'll still need to sleep on sicky sheets!

The morning receptionist won't know what happened overnight either.

DuchessDumbarton · 31/10/2019 08:36

Oh how miserable...
I would be marching down to reception and not leaving until I had clean sheets and towels; and an additional set, just in case your DS started to be ill again.
You don't want to have this conversation in the morning- if that were me, I would be looking forward to sleeping in until the middle of the day, and would not want to vacate my room to allow housekeeping to tidy up..

Some assertiveness called for, I think- kind but firm.

PlanDeRaccordement · 31/10/2019 08:37

The night manager probably does not know yet if all you did was call reception. It’s not about being firm so much as phoning is not the best way to get an out of hours situation resolved. Go in person and ask to speak to her.

Josephinebettany · 31/10/2019 08:37

That's not acceptable.
It has happened to us twice on hols. Vomiting child in middle of night.
One luxury place one not luxury.
Both places brought sheets and towels straight away and took old ones away. One place we had to phone twice during the night!
I would go to reception.

BuzzingtheBee · 31/10/2019 08:37

Thats shocking!

PlanDeRaccordement · 31/10/2019 08:39

Yes, one of you stay with DS, the other go. Whoever is best negotiator go to reception...either get clean sheets and towels or a new room with new cot. I’d ask for new room, who wants to sleep in vomitorium?

Original poster
sqirrelfriends · 31/10/2019 08:39

No spares in cupboard, we already looked.

I'm already annoyed with them. We have had yellow water since we arrived, and were being promised that maintenance would look into it. I asked for updates over two days to be told every time they would look into it but they never did. Finally someone went and got the manager who explained that they buy the water in by the truckload and for some reason I can't remember it's a bit brown but still perfectly safe. Why couldn't they have said that in the beginning? We even told them we. We're having to wash DS in the sink with cooled boiled water.

It's like talking to a brick wall.

OP posts:
Original poster
sqirrelfriends · 31/10/2019 08:42

Problem is, he's in the room with us. If I leave he's going to wake up. It took an age to get him to sleep.

It does bloody stink in here.

OP posts:
PlanDeRaccordement · 31/10/2019 08:43

Does not sound like a luxury resort...but even a one star place would get you clean sheets/new room. You are perfectly reasonable.

BillHadersNewWife · 31/10/2019 08:46

You can't sleep on vomit covered sheets OP...he won't wake if he's not asleep on you...just be quiet. Go and insist....and complain too!

RiftGibbon · 31/10/2019 09:12

Have you paid in advance? I'd be seeking alternative accommodation, insisting on a refund and giving some very clear & factual feedback/review on social media.

Mummyoflittledragon · 31/10/2019 09:25

Contact your tour operator if you are on a package deal. The whole thing sounds ridiculous. Also is it luxury? What star? Where are you? Dh and I learnt the hard way star ratings can vary a lot.

MaggieFS · 31/10/2019 09:26

That's terrible. Even if there isn't anyone to make up your bed (could they have misunderstood what was being asked?) they absolutely should be able to give you sheets. I'd be taking the stink ones down to reception. How will DC wake up if you go but not if someone was bringing new sheets?

Saxineno · 31/10/2019 09:27

I would be screaming blue murder at reception in the morning and demanding a full refund and a new room.

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