That they should have brought fresh sheets

[sqirrelfriends]

So we're on holiday and toddler DS has thrown up all over his cot, all over our bed and over half of the towels.

We ring reception to ask for fresh sheets. Nope, can't get anything till the morning. Pointed out we have no sheets for the bed and have the same line repeated again.

AIBU to think this is ridiculous at a so-called luxury resort? DS has finally fallen asleep on his beach towel covered mattress and DH and I are in puke covered sheets with the worst wiped off.

I'd be seriously questioning "luxury" at this point. One of you needs to go down to Reception and make a fuss and contact tour operator ASAP if that doesn't work.

Go to reception and tell them that either you get clean sheets and an apology or you will go to the media/leave honest bad reviews.
Ask for manager. Make a scene if you must.
Shame the way you are being treated.

I don't see why you won't go to reception.
Of course they can give you clean sheets

That seems a bit of an overreaction @Saxineno!!

Wow that's awful! Where are you? Popular tourist destinations usually have a slightly better customer service. These people must be utterly spoiled by the number of guests they are getting. Please leave them a review they deserve.

Creep out with your vomity linens and take them to reception. Make it their problem.

Our daughter got scarlet fever when we were on a weekend away in a 3 star hotel so not luxury. The staff brought clean sheets and towels. !bleach and wipes and offered to do the clean up for us (but we declined cos it's a bit grim for them). I'd have bagged up the vomit sheets and taken them to reception if they'd refused.

Can't you call housekeeping directly? Usually the numbers for housekeeping, room service, concierge, etc are on side table or on the phone.

Name and shame! That's disgusting.

I'd go to sleep. Not to make their lives easier but because it all sounds like you need the sleep!
Your poor child. Hope it's not the dodgy water that caused it. Where are you?
Ask to move rooms- it's going to smell now for a few days.

Yes tell us the name of the hotel so we dont go there!

TripAdvisor is your friend here. Call and tell the receptionist that this will be included in your review of their luxury resort. Get the name of the person.

Are you in the Caribbean by any chance? We won’t go there any more.

Are you sure it’s a luxury resort?! Brown water and forcing their guests to sleep in vomit covered sheets doesn’t sound particularly luxurious!

What the hell... demand some sheets and put in a formal complaint that is not acceptable. Fair enough you might have to make the bed yourself but they should bring you clean sheets ASAP and check your DS is ok! Is this abroad?

Yellow water and avomitting toddler... and you’re not going to go and complain? How light a sleeper is your child if he’d wake up at the sound of a door opening? Go now. Make a complaint and ask to be either accommodated elsewhere or clean bed linen and towels. Also question the discolored water.

I hope you didn’t pay “luxury” prices because it sounds like you’re in a shithole.

@Dizzywizz The squeaky wheel gets the oil.

Go down to reception carrying sicky sheets in a bundle and put them on the desk!

Dirty water and vomiting child. Any chance the two are related? Hope your little one is okay. Do you have some bottled water to give him?

Screaming blue murder seems a bit ott, if someone screamed at me they’d get fuck all.

Totally agree, however that this is unacceptable and you should’ve been given new sheets. I wouldn’t have expected anyone to change them for me but a bag for dirty ones and a pile of fresh and spares just in case hardly your fault your little person has been sick. Speak to reception again. Go down tomorrow and ask to speak to duty manager and be firm and express your feelings with them and see what the outcome is. If it’s not to your liking def bad review, trip advisor/ speak to your rep.

Hope the little one feels better and you manage to resolve this to your liking ASAP

Go to reception, don’t leave until they’ve come up with some clean sheets. Put some white noise on to cover the disturbance of you going in/out.

I did try to sneak out but DS has been very restless and was stirring. He's up now so I'm going to speak to reception and then contact the travel rep to see if they can sort something for us.

On a small island, not a regular hotel where people might be coming and going at all times so may have had just anyone covering the night shift.

Tinkly
Yes, the dirty water did occur to me and op too by the sound of it as she’s using cool boiled water.

Can you contact your tour operator?

That is appalling, I've never come across a hotel that doesn't give clean sheets and towels (and other things), when needed.

Put the smelly bedclothes outside of your door - maybe not immediately outside, a bit further up the corridor, then someone else may complain.