Did you write to her telling her she still owed the £11?
@LovePoppy no I haven't said anything to her as yet, she's off today. I am going to text her in a bit I think.
OP, would you still qualify for free delivery if you excluded her from the order going forward?
@coconutpie Yes, min order is £20, sometimes one or two of us are off on a Friday and the rest of us still can get it.
Seriously @Amelia2000 even if she coughs up for this month's lunches that she's already had from you, would you invite her to join in lunch club again?
@myolivetree Trouble is, it's going to be REALLY hard to say no to her if she does pay me the money up front? It will cause a horrid atmosphere, and I do have to spend 40 hours a week sitting across from her, working with her in a small department. I'm not going to just exclude her (as I think I could probably open myself right up to a bullying claim!) as I am happy to continue as long as she sorts herself out and pays up front.
I am going to send a text to her in a minute. Along the lines of "Hi B, hope all is OK today, we didn't know you were off? Thanks for sending over last months £24 for lunch, but as I mentioned on Friday, all lunches will need to be paid upfront from now on. So please can you bring in/transfer the remaining £11 and then make sure you bring some ££ for this Fridays order if you still wish to participate! Thanks x"