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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to be angry at being asked to leave doctors

141 replies

user1496231209 · 09/10/2019 11:23

I've just got home from a nightmare appointment at the doctors and Im so angry/upset I burst into tears when I got in.
I was waiting for an appointment when my 14 month old DD started screaming. I was walking around trying to calm her down while waiting for our name to pop up and she kept stopping and starting.
Cue the stares and mutters and tuts from others which was making me incredibly anxious.
Next thing I know the receptionist comes to me and 'suggests' that I take my daughter out of the surgery and to walk her around the block but she'll get me when my doctor is ready which will be in 10 mins.
I've got severe psoriasis which is made worst by the cold but I was so shocked that I just agreed and left.
After being left outside for 20 mins I go back in to find out that the receptionist alerted the wrong doctor and therefore I've been left outside for no reason.

I'm then told my doctor is running late hence why I was left for so long but there was no notice of this as there usually is until 5 mins after I've sat down leading me to believe they've had to try and squeeze me in making everyone else late

Not sure if it's unreasonable to complain or if my anxiety and pain is making everything worst

OP posts:
saraclara · 10/10/2019 20:04

I read this as the receptionist recognising that you were stressed and reassuring you that if you wanted to take her out, you didn't need to worry about missing your appointment. Though only you know what tone she used.

And of course she didn't know anything about you, your anxiety or your psoriasis. She's not allowed to. Confidentiality is all when it comes to doctor's receptionists. We'd be furious if it was any other way.

Theoldwrinkley · 10/10/2019 20:06

Unexpected things happen at the surgery.
I still feel really guilty, after 8 years, that I was in a life-threatening situation, but although feeling unwell I was just ‘ill’. The doctor, bless her, organised emergency admission and all associated stuff, including calming down my hubby (she told him she thought I had a 50/50 chance) and therefore made all appointments after me about 50 minutes late. Still feel guilty over the trouble I caused! But I’m alive.
So I think you over-reacted, but if you are feeling unwell quite often minor aggravation’s get blown out of all proportion, and the anxiety of the crying child and feeling as if you are judged possibly makes the psoriasis worse? A vicious circle.

Witchend · 10/10/2019 20:22

Unexpected things happen at the surgery.

That's something you can always remember at the surgery.
I've gone in for something I thought was just going to be a quick check up and been in 40 minutes ending with an emergency hospital admission for ds who was 20 months old.
Equally well I was next in one time at the surgery and had an hour and a half wait after that when someone went into cardiac arrest and both doctors were needed. I thought the doctors were amazing to continue with surgery after that, they were clearly upset and exhausted but just got straight back to the patients.

Perunatop · 10/10/2019 20:40

YABU it is stressful for people to have to listen to a screaming child, especially people who are unwell. You are only considering yourself not other people in the room. But staff should have explained about delays.

londonrach · 10/10/2019 20:47

Sounds good plan as change of scene can calm baby. Yabu re that. Hope rest of your morning was abit calmer

FromTheAllotment · 10/10/2019 20:50

Hey, in your place I probably would have been damn tempted to give up and go home so tbh, given your anxiety, I think pat yourself on the back for getting through the situation and having your appointment. Most of us have at some point been that mum with the screaming infant and it’s not fun.
Flowers

FromTheAllotment · 10/10/2019 20:53

@Theoldwrinkley I doubt any of the delayed people are still pissed off 8 years later, you should probably forgive yourself!!!! Grin

Hippopotas · 10/10/2019 21:26

In regards to psoriasis my everyone is the same cold doesn’t trigger mine in fact it’s the opposite for me and I wouldn’t expect a doctor receptionist to know anything about the condition.

Newbie1981 · 10/10/2019 21:40

Bless yoU OP! It Is actually rude, she asked you to leave basically! You had as much right as the others to be there. Kids cry, people deal with it! End of!

Matildalamp · 10/10/2019 22:09

I can’t believe you were asked to leave with a crying baby. Even just to go outside for a walk. I get pretty annoyed by crying babies but for goodness sake it’s a doctor’s office. Baby’s are supposed to cry there. I’d cry there if I could Grin Next time tell the receptionist kindly but firmly no.

MintyMabel · 10/10/2019 22:16

Sounds like a kind offer. Don’t feel you have to stay here, if you want to go for a walk we’ll come and get you when the doc is free.

I recall a receptionist doing the same when DD was waiting for an eye exam at 6 weeks old. I said it was because she needed fed, so she said to go to the BFing room and she’d come and get me.

The receptionist wasn’t to know what the OP had and god knows we hear often enough that they are such terrible people it’s none of their business why we need to see a doctor.

FrancisCrawford · 10/10/2019 22:52

This reply has been deleted

Message withdrawn at poster's request.

jellybum · 11/10/2019 15:57

Psoriasis sufferers are affected in different ways. My psoriasis is exacerbated by cold weather. I love winter but I end up with bleeding raw patches where my clothes rub against the skin on my legs and arms. It’s incredibly painful. During the summer my psoriasis clears up completely. My GP already knew this before I started seeing her, and she is not a dermatologist Smile

ChloeDecker · 11/10/2019 20:10

During the summer my psoriasis clears up completely

That’s the vitamin D, rather than warmth or cold. It’s why synthetic vitamin d is prescribed. It’s not the cold. A sunny cold day would be good for Psoriasis!

Littlemissamy · 11/10/2019 22:25

I think maybe a combo of hormones and anxiety have clouded your judgement a little, OP.
Maybe the receptionist could see you were getting upset, as is understandable when you’ve got a shouty baby and people are looking at you, and thought she was doing you a favour by suggesting you take baby for a quick walk? The fact that she offered to come and grab you when the Dr was ready to see you tells me that she was trying to go out of her way to help you out. She wasn’t there know that the cold makes your condition worse, I think she was trying to be kind.

jellybum · 12/10/2019 06:28

I live in a ski resort where we have almost continual ‘sunny cold days’ and I expose my arms and legs to the sun as much as possible but still the cold makes my psoriasis worse. I am under the care of a good dermatologist is this country and it is a well know fact that some forms of psoriasis are aggravated by the cold (as well as other factors).
OP - hope you are feeling better. Flowers to you and your little one

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